RILLITO NURSERY & GARDEN CENTER

unknown

The staff is very knowledgeable and has a good selection of healthy specimens from which to choose. I am very pleased with the service provided both at the nursery and at my home with the delivery and planting. A very top-notch organization!

They were very knowledgeable, prompt, were very helpful and informative in making decisions and getting familiarized with the new irrigation system. We were very happy with all the work they did. The planter was very knowledgeable on all the shrubs and flowers and how they all worked together to fit out plan.

I think they're very knowledgeable about the plants that the sell, everything that they sell is very healthy and they have a good selection and they're conveniently located.

I've purchased plants and trees from this nursery for many years and have always been happy with the quality and health of their nursery stock. I've used their delivery and planting service for my front yard landscaping and have received many compliments and "best front landscaping in the community kudos. I'm also an organic herb and veggie gardener and this is a very reliable local "go-to" place for anyone with similar interests. Most importantly, unlike the big box garden stores, this nursery stocks veggies in the season to plant them in Tucson. The biggest cause of failing veggie gardens in Tucson is that the planting schedule here is different than in other parts of the country. My citrus trees were expensive but they were properly planted and are thriving. Not so with neighbors' trees from big box nurseries.

Dave the co-owner of the nursery lead the staff on all days on site. Showed up every morning at 8 to go over the day's work with me. Provided advice on trellis heights and boulder placements as well as irrigation system timing and programming. I di change or adjust multiple things on the fly and he and his crew were very accommodating. The charges for the change orders were in line with the scope of the work and not excessive. At the end of every day the job site was left clean and tidy and in the 3 weeks since the bulk of the work was done I have not had any problems with any of the plants despite several days at or near 100deg. Jan the designer was easy to work with, prepared in some cases a couple of ideas of how the landscaping could go and on the day the plants were delivered refused a couple as they weren't quite to her quality standards, so replacements were brought the next day. Beth the other co-owner is well organized around the scheduling and the payments, so overall I couldn't have asked for a friendlier or more professional experience. Would definitely recommend and use again.

We had photographs of plants we like and the personnel at the nursery suggested the best combinations and locations for the plants. The plants purchased were fresh and have grown beautifully.

They did good work and the landscape designer was very good too.

I bought over $200 worth of plants and pots here over a course of two weeks and won't ever go back. The woman at the front isn't knowledgeable when asked about light/water needs of the very plants she sells. More importantly, after buying a dozen of their bamboo pots and watching them crack and break after less than a month of use and being offered nothing more than the same defective pots at my expense, I would say their customer service is rather poor. The pots state that they biodegrade after YEARS, not weeks. The woman on the phone, Ingrid, suggested that watering the plants was what made the pots break down....really?!?! Ummm, if you have a pot, and you put a plant in it, it NEEDS water to live. What good is a plant pot that you can't put a watered plant into?! She also told me and quot;you knew they were biodegradableand quot;...I sure did, the label says biodegradable after SEVERAL YEARS, NOT several weeks. Being told I can buy more at my own expense is typical Tucson customer service. I won't be going back here and will just go to the nursery at the big box store down the street where I will at least be able to get my money back if I get defective merchandise. In reply to the provider response: After your employee told me that I should have read the label that said and quot;biodegradableand quot; and offered me no solution other than to spend more money on the same pots, NO, I have no desire to return to your business. I contacted the company that made the pots and they refunded my money once they saw the pictures of the pots as the merchandise was obviously defective. The least your business could have done was to offer to contact the company that made the product instead of telling me that the best you could do was to offer me a small discount off the future purchase of the same pots from your store.

Having moved into a home with a rather challenging steep driveway and drop-off, we decided several trees along the drive would provide a critical visual reference for visitors and vendors -- and us! We visited several nurseries, but when we walked into Rillito Nursery, we received immediate professional and friendly attention and guidance. We walked out having purchased five trees, five shrubs, and a delivery/planting date just two days later. When the delivery was made, the workers were extremely professional and had the job done in just a couple of hours. They were courteous and interested in our satisfaction. We will go to Rillito first for future garden/landscaping needs!

(JOB 1)The most knowledgeable nursery professionals I've found in Tucson. They steered me away from expensive, but "inappropriate for my space" plants. Made sure I had all the required amendments to hasten bloom and lengthen lifespan of the plants. Were very free with advice (both botanical and aesthetic), and were also able to let me browse alone and un-bothered for an hour. The staff is comprised of master gardeners and certified nursery personnel all eager to answer questions and carry heavy items to your car. (JOB 2) Well trained, helpful, friendly, chatty staff. Easy parking and clean well-organized display areas - plants planted in actual garden settings to show how they'd look at home. Just enough help to be useful without being pushy.