REAL ESTATE DIRECT

Real Estate Direct are absolutely worthless because they did nothing but collect the money. The rental agreement was not drawn up right and I had a lot of issues with these people. I will never use them again, never.

Well we rented our home through this company since we were moving 3 hours away from our house. And not a month later the first renters ruined our walls and carpets(that we just replaced brand new) and they also took a few items from our home which they promised they would get from them through collections.A year and a half later no word on that. Whatever, anyways the second tenants moved in a month later and after two months of them renting the house they were constantly paying the rent late and REDI was not charging them late fees(which they promised), or informing us that they were paying the rent late. Then everytime we would try to get a hold of the rental company they would take weeks to get back to us.But of couse whenever something small would go wrong with the house (small non emergency issues) they would call us non stop about when are we going to fix the problem. Even though we were always prompt about fixing any repairs, then they would still call us because they had no communication in that office, and question if we fixed the repairs. Then they would quickly tell us I will just ask the tenant if it got fixed. Let me remind you this went on for a year. It was very stressful on us, being so far from the house on top of not getting our reny on time. Sometimes we would now recieve the rent payment till the end of the month. Then by the time the rental agreement was up we went to the company to get the keys and they werent sure if the tenants had dropped their set off (including our garage door opener) yet and weren't sure if the tenants were moved out yet(which they clearly should have been gone). So they tell us to take their set of keys and also take pictures of the rooms since they did not have time to check on the house yet. So we did and gave them everything they need to get our damages reimbursed to us. So two weeks later we finally get our repair money and still didn't recieve our garage door opener. So we called them everyday for three weeks to try to get info on the opener. So my husband got fed up and filed a complaint with the BBB. Even through the BBB the rental company took a long time to respond until the BBB started getting firm with them, then finally after dealing with the BBB for a month we finally got a reimbusment sent to us for the garage door opener. But DO NOT GO WITH THIS COMPANY, unless you want a headache. They are extremely unprofessional!