RAINBOW JEWELERS INC

unknown

It went badly. I would advise against doing any serious horology with the Rainbows. They are not in a position to provide this service, it seems. I went to them (having previously dealt with them satisfactorily on other matters) to have my Omega watch repaired. The date dial gets stuck on the 15th of the month. They took the watch in about November of 2013 and I did not see it again until about February-March 2014. They told me their horologist is in Philadelphia and the watch would be mailed to him for repair and would return in a couple of weeks. Then months went by, and they never contacted me. I repeatedly called or went to their store and enquired. After much apology, and 3 or 4 months going by, finally they told me the watch was fixed. Perhaps indeed they thought it was. Clearly they understood that I was displeased. Actually, I was totally disgusted with the service, having been told over and over it would be just a few more weeks. I think principally they sell and repair jewelry. Possibly they are very good at that. But for watches not so much, at least in my case. Probably their horologist in Philly let them down. As a gesture of further apology they offered me a new watch band for free. The repair bill was $180 or so, which I paid. After returning home, I discovered that in fact nothing had been done to repair the watch, after so many months. It still gets stuck on the 15th. So in effect I paid $180 for a new $18 watchband. Had they not utterly disgusted me with their shabby service, I might have gone back to demand a refund. Instead, I resolved never to do business with them again. It's not that I think them dishonest. Rather I think they are incompetent to deal with watch repair and would best serve their customers by sending them elsewhere, for anything other than battery replacement. My ratings relate solely to my watch-repair experience.

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My wife loves the way the ring looks with the bigger stone, the ring looks better than new.

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Michael is extremely helpful and knowledgeable as are all the staff. I also had another ring repaired that was in bad shape due to work of a shoddy jewelry store in CA. Michael was so very helpful and I finally have a beautiful ring. I completely trust the owners of this store and highly recommend them.

I purchased a ring on-line and needed to have it sized. After reading reviews on Angie's List I selected Rainbow Jewelers. After looking at the ring they told me they could size it for me but due to the design of the ring I would have problems later. Most businesses would have just sized it, collected their money and sealed the deal. Rainbow truly cares about their customers which is extremely rare in today's times. I was so impressed I brought in my grandmother's ring for sizing. Due to the sentimental value I had been hesitant to have it sized. Rainbow went above and beyond and did a fantastic job. It looks brand new. I can't sing their praises enough. I highly recommend them for all your jewelry needs.

excellent

I took the necklace to Rainbow, who quoted me a price and date the item would be ready. The necklace was ready as promised, at the price quoted. The re-string was nicely done. I would use Rainbow again, without hesitation, for jewelry repair.

Rainbow Jewelers is a very pleasant store with wonderful customer service. Mike and Joanne have been in business for over 20 years and take pride in being a local company. The work they did on my necklace is perfect. They have a new, loyal customer.