Progressive Pools and Spas

I had lost complete control of my pool and Progressive returned my panic-call immediately and asked several questions and was so kind and helpful. Rob was sent out to my home next morning early and he began working on my pool and was so calm, kind and professional. Reassured me that all would turn out well. He came back each day for several days and continued monitoring the water and pump. My pool turned clear just as he had promised and he gave me his number to call anytime with concerns. Each visit my yard and cool deck was left neat and tidy. I was so pleased with Progressive's Office staff (April) and Field Staff. Rob) April, the secretary/scheduler even called me this morning to see how my pool looked and asked if I was satisfied or if I needed any further assistance. How great was that. Would certainly recommend them and plan on keeping their number handy for future problems.

I can't speak to their price because it's covered by our landlord but Tim is our pool service provider and he has been great for the past year. He is very conscientious as an individual and as a company, they've been very responsive with any of our issues. We actually had a leakage on the 4th of July week and Tim actually had to come out to the house a day early, caught it and they had it fixed within two days.

We are leaving them after a year of uneven service. Although we are supposed to get serviced on a particular day of the week, that's not reliable. There is no communication when a day is missed. The pool man did not know how to change our timers (we did it ourselves after waiting over 2 weeks for a follow-up with his tech support). They have failed to mention or suggest replacing/repairing broken filter baskets and stuck valves-we have discovered on our own. We have had to provide a lot of our own labor to keep pool clean. We rarely see a supervisor in the field (twice in 1 year period) even though we have one assigned to us. It's possible our pool tech just has too many clients to service properly. They seemed nice when we first met.

During that time I have had three different pool service people all with problems. The first pool serviceman (~3 months) did a backwash and neglected to notice that the hose had large holes in it therefore leaving a large amount of white DE residue all over the stone in my backyard. The second pool serviceman (~ 8 months) noticed the backwash hose needed to be replaced and did it for me BEFORE he covered my backyard DE like the prior serviceman. However, months later this serviceman told me my filter motor wasn't working and had me call in a repair. I used my home warranty (not progressive) and learned that it was a clogged pipe that should have been cleared by my weekly service. I voiced my frustration to Progressive Pools and someone was going to call me back, but never did. I had to pay $60 for my home warranty service charge even though nothing was wrong and it was due to error of the progressice serviceman. Everyone makes mistakes (although I was assured this was a very obvious clog) so I continued service with them. The third and final serviceman (~1 months) has done a poor job cleaning my pool but that is subjective. However, one day when he was here for my weekly service my filter wasn't working (separate issue from above). Instead of notifying me of this via doortag or phone call, he wrote it on the timecard stored in the timer clock of my pool - who looks at that? I called to complain and they agreed I should have been left a door hanger noting the problem. There are so many pool service options out there, it just isn't worth the frustration dealing with them anymore. Also, each month I was getting more and more chemical charges. Shopping around, found better deals with chemicals included. The pool servicemen were very nice and even left cell numbers if I had questions about a minor issue, etc. However, I was paying for weekly pool service and wanted something more reliable. Not terrible, just not for me.

They have been wonderful to me. They take care of the chemicals. I pay $85 a month and I have a large pool and spa. The man that comes every week is very nice.

Previous to this year, company was responsive. But this year had nothing but problems. Originally came out to fix a sticking backwash valve (3rd time) and replace bulbs in ozonator on 4/15/11. Took apart the ozonator and greased the valve. Then had to wait until July for the ozonator bulbs. Called several times to check on this, never called me. Valve was still sticking. I took it out myself and greased it several times. Came out on 7/6 or 7/7 (can't remember exactly) to put in ozonator bulbs. Could not put it back together and took it with him to look at schematics. Was supposed to come back on 7/8 with the ozonator to put it back in, never showed. Did not call to say he was not coming. I waited all day. Came out on 7/11 and fixed it after me having called them again. Handle on backwash valve kept on sticking and broke off on 8/19/11. Called and someone was supposed to come out on 8/20. Waited all day and nobody showed up. Did not call about not coming again. Called them today, 8/22/11 and told them I would not be using their services in the future. Dind't seem to know that no one came out on 8/20.

They are good pool people. I will continue to use them.

They are reliable.

Some water problems had affected the plaster on the pool, which we found out that everything wasn't done to the plaster to prevent this from happening. This company were polite, arrived when they were supposed to, and had the work done on time. I'd definitely recommend them.

They came out and gave me an estimate. It was a long time before they did the work, but the work they did was very good. It took them about two months to get the job done.

Lots of incompetent helpers before KEN arrived and solved everything. He was (and continues to be) wonderful and competent, but it took a long time for him to be the one who showed up and fixed it. They were responsive on the phone but useless doing the work. I'm not sure we didn't overpay.

THE MEN DID A GREAT JOB. THE TILES LOOK BRAND NEW AND THEY REALLY TOOK THEIR TIME TO MAKE SURE THEY GOT IT DONE EXACTLY HOW WE WANTED. WE COULDN'T HAVE ASKED FOR A BETTER COMPANY.

WHEN MY SON HAD CALLED THEY WERE VERY POLITE AND ASKED ABOUT EVERYTHING WE WANTED DONE. THEY WERE THERE WHEN I NEEDED THEM. THEY HAD EXPLAINED EVERYTHING THAT THEY WERE DOING.