About us
Business highlights
55 years of trusted experience
Services we offer
Amenities
Senior Discount
10%
Accepted payment methods
Photos of past projects
Reviews
4.153 Reviews
Showing 1-25 of 53 reviews
Laura S.
04/2017
pool cleaners
+ -1 moreAll went well and continues to go smoothly.
Description of Work: Patio Pools designed and built our pool in 1992. They have provided weekly pool service since 2006.
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Yes, I recommend this pro
Response from PATIO POOLS & SPAS
Lee H.
01/2017
pool cleaners
+ -1 morePatio Pools was terribly unreliable in maintaining the pool. I eventually fired them and hired a new servicer, after repeatedly discovering the water ph was dangerously out of balance. They were unresponsive to complaints and generally management had a bad attitude. I would strongly recommend another servicer.
Description of Work: Patio Pools performed my weekly pool service- cleaning, chemical balance, etc.
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$130
Response from PATIO POOLS & SPAS
VICKI M.
12/2016
pool cleaners
+ -1 moreIt has been almost 10 years ago, but I remember it going ok.
Description of Work: They resurfaced my swimming pool installing pebble tec surface and new tiles.
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Yes, I recommend this pro
VICKI M.
12/2016
pool cleaners
+ -1 moreThey did a great job -- did more than I was expecting.
Description of Work: A new pool pump and in pool cleaning system installed.
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Yes, I recommend this pro
Michael L.
09/2015
pool cleaners
+ -1 moreIt is operating as it was expected to since. I don't have any complaints. The repair was fine. I don't currently use them for my repairs but I don't have anything bad to say about them either. I would probably not use them in future because I have a better repair company now.
Description of Work: They installed a pool filter and a heater.
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Response from PATIO POOLS & SPAS
d P.
02/2015
pool cleaners, swimming pools
+ 0 morePatio Pools and Spas did a great job on my pool and spa from beginning to end. I would definitely recommend them, and would use them again if I ever purchase another home and want to add a pool. Jim L, designer, exhibited great patience as we worked through multiple design versions before landing on the final one. Steve C, project manager, was outstanding - personable, professional, and very responsive to my concerns and requests throughout the build process. Kathy G at the main office was the same - personable, professional, and responsive. I currently have Chris F/Kyle and team servicing the pool and am happy with their work too. Bottom line - a professional/personable staff delivering a great pool and spa at a solid price. Very happy with the results.
Description of Work: designed and installed in ground pool and spa
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Yes, I recommend this pro
$45,000
Response from PATIO POOLS & SPAS
Anthony H.
11/2014
pool cleaners
+ -1 morePatio Pools has been servicing our pool for many years. We were notified by the tech who maintains our pool that the pump was leaking. We called the office to get somebody out to repair the system and they couldn't schedule a service call earlier than a week out. When the day finally came to have the service call, they canceled due to rain and then could not reschedule again for another week! We ended up having another company come out for the repairs. We still have receive weekly pool maintenance through patio pools, but that clearly does not put us in any priority position for other service with the company. Very disappointing.
Description of Work: Patio Pools provides weekly pool cleaning and chemicals for our pool
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$150
Carla B.
10/2014
pool cleaners
+ -1 moreHe was borderline rude about my pool and yard. He stated he would get back to me with estimate by email and I never heard from him. The estimator was really not interested in doing the work,. I never received a quote or heard from him again.
Description of Work: He came out and to give me an estimate on redoing my pool decking.
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Kristi M.
05/2014
pool cleaners
+ -1 moreService man didn't show up on scheduled day, made phone calls and sent emails to supervisor of service dept and he NEVER returned my emails or calls. When i did get a hold of him today he was rude. Update : As of yesterday the office manager had called me and listened to my concerns and advised to call her in the future if there are any problems. So far the supervisor of the service dept himself has cleaned the pool and is in the process of training a new employee to take over the route.
Description of Work: Pool service
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Yes, I recommend this pro
$40
Patti D.
09/2013
pool cleaners
+ -1 moreAll work on time. Workers extremely pleasant, professional and efficient. Clean up excellent. We are very happy with the job done.
Description of Work: Plaster removed. Pebble tex installed with new drains and tile work.
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Yes, I recommend this pro
$9,500
Analisa K.
07/2013
pool cleaners
+ -1 moreIn March of this year, Patio Pools and Spas was contracted to replace the tile around the waterline of our pool and spa, approximately 135 linear feet. 40 feet of this were negative edge. I wanted the work completed before May 1 and was originally told it would be done in 2 to 4 weeks, or by the middle of April. About a week after paying the 60% deposit, I was told one of their crews had quit and the work couldn't be done until the week of May 13. This sliding of the work date was the only thing wrong with the project. The crew showed up on May 13 and the work was completed and the pool refilled with water in 5 days. It has now been 2 months since the project was completed and I would say that the work was done in an excellent manner. The new tile looks great. The work crew showed up on time each day, were nice to have around, and cleaned up the work site each day. There was a supervisor who came and checked on the job, and a final inspector once the job was done. I have recently called Patio Pools to come out and do some plumbing work on the pool.
Description of Work: Replaced the waterline tile around the pool and spa.
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Yes, I recommend this pro
$4,000
Robert K.
04/2013
pool cleaners
+ -1 moreMost of this is explained in the previous section. Overall, I have been happy with individual technicians who have come to address specific problems with the pool but I am unhappy with the management of the business because I don't think they were forthcoming with information (e.g. pack rat problems) that could have prevented problems I faced after the pool was completed. They also could have ensured that I understood the rather complex pool equipment operation much better than I did from the cursory briefing I received when the pool was finished.
Description of Work: First to clarify some of the responses: I really have no option but to use Patio Pools service department at least until my current warranty expires. The service period has been from installation (11/15/2009) until the present - many visits for equipment repairs. I can't say what the actual repair costs would have been because the pool is still under warranty. In my opinion, Patio Pools is very good at building new pools but does not spend much time training the customer how to operate the pool equipment. They also did not inform me, the customer, of the local problems with pack rats and the options for reducing the risk of pack rat damage to pool equipment. I have also some reason to believe that their service department has trouble maintaining at least some types of pool equipment, specifically the heater, especially the valve connecting it to the spa. Specific comments follow. Training the customer to operate the pool: After my pool was finished, I received only a cursory orientation to its operation and, as a result, I learned the hard way that modern pool equipment can be very complex and thus it takes awhile to learn how to operate it properly. In fact, most of what I have learned about my pool’s problems was told to me by various technicians from the service department only after I had experienced problems with pool operation. Given the cost of a modern swimming pool, I think Patio could have spent more time showing me its operational requirements. Pack rat damage: In the Tucson area, and probably all of southern Arizona, pack rats are pervasive and cause substantial damage to human structures and equipment. Pool equipment is no exception and, since our pool was built in late 2009, we have had pack rats invade our pool heater and chew through electrical cables involved in the operation of the pool equipment. Having moved to Tucson from the Midwest the year prior to having our pool built, we had no experience with pack rats and the damage they do. Patio Pools did not inform us that there was an option to have the openings in the pool heater covered with screen. Only after pack rats got in through these openings did Patio tell us that we could have had the screening installed if we had asked for it (and paid for it). Given the pervasiveness of packrats in this area, I would have thought Patio would have given us this option in the pool design phase, but they didn’t. Last year, a pack rat chewed through an electrical cable thereby disabling the spa controls. Once again, I learned from a technician that the problem could have been prevented if I had been told of the option of having the cable armored, or doing it myself, with a relatively inexpensive tubing that one can find at Home Depot and Ace Hardware. I complained to Patio and ended up talking with someone who is possibly an owner of the company. He expressed surprise that pack rats would damage pool equipment, which caused me to wonder how long he has lived in Arizona! Pool equipment: 1. Apparently, the pool heater that was installed for my pool is a different one than has been used by Patio in the past. I learned this from the technician that came to look at the pack rat invasion of the heater before the screen was installed (see above). The earlier version apparently did not have the numerous openings to the outside that pack rats use to gain entry to the heater. It may be that the version they installed in my pool has features that the earlier model did not. But its design necessitates the installation of screen to protect it from pack rat invasion. If you are having a pool built by anyone, ask about the potential problems posed by pack rats and the options for precluding such problems. 2. When my pool was installed, I had arranged for the plumbing to be included for an eventual roof-top solar heater. A year later, the solar heater was installed. From what I can tell, there is a problem, possibly a conflict in the electronics that operate the pool cleaner and the spa. Whatever the explanation, the effect is that, when the spa is turned on, a valve fails to operate to connect the main pump to the heater and thus push water through to the spa (that’s the best explanation I can come up with). Fortunately, one can go to the pool equipment area and flip a switch on the valve to manually cause it to rotate into that position. I have discussed this with several Patio technicians who agree that the manual rotation shouldn’t be necessary. They have offered to research the problem but then I don’t hear anything more from them. The only conclusion I can draw at this point is that this is an insurmountable design problem in the Easy Touch equipment itself.
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Susan G.
04/2013
pool cleaners, remodeling
+ 0 morePatient with diagnosis of problem. Came back numerous time to get project proposal right. Good foreman in charge of project. Great workers for different parts of job.
Description of Work: Repaired pool leak in whips and replastered, added vacuum port, automatic pool filler and new return.
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Yes, I recommend this pro
$5,000
Thomas S.
04/2013
remodeling, swimming pools
+ 0 moreThe quoting process was straight forward and done in a timely manner. We called for a quote and the sales rep visited our pool within a week's time providing us with a quote within three business days of the visit. We asked that the project not start before March 1st and Patio Pools was very sensitive to our desires scheduling the start date at 14 March. Initially we were having issues with Patio Pools in terms of communication. They changed the start date of our project twice; in neither case were we notified of the change. As such we arranged our personal schedule to accommodate the project start and were left hanging with no timely communication as to schedule changes. Following the two start date changes we began the project on 19 March and were immediately told that they would not be back on site until the afternoon of 20 March. With these project management and communication issues we called the Renovation Manager at Patio Pools describing our issues and dissatisfaction with Patio Pools in terms of project management and communication. Following our call it was like day and night. The project proceeded daily until completion without further interruption. Further, we were called each evening and told what to expect the next day in terms of project activity and personnel on site. From the time Patio Pools management was engaged following our call, the project went without a hitch and we were very happy with the results.
Description of Work: Patio Pools demoed (removed) defective and aging Netscapes artificial rocks from our 16 year old pool. They replaced these with a gunite based rock replacement that included a waterfall feature and two other peripheral rocks. The project included draining the pool, removing the old rocks, applying protective covers to the sides of the pool in the vicinity of the removed rocks, applying rebar to form frames for the new rocks, guniting the frames to form the new rocks, water sealing and painting the rocks to our preference, acid washing the pool and then refilling the pool. Finally Patio came out to add chemicals to the refilled pool as a start up procedure before turning the pool back over to us. It should also be noted that the construction team worked with us throughout the project to shape and size the new artificial rocks to our desires and consistent with the size of our pool. Multiple changes were made during the construction phase which was notably appreciated.
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Yes, I recommend this pro
$5,000
Susan W.
02/2013
pool cleaners
+ -1 moreWe are currently living elsewhere and are not here to check up on the house on a daily basis. Our water bill had doubled for the past few months, so we arranged for a plummer to come check the house for leaks and paid someone to let them in. The plummer said there were no leaks in the house, but that he could immediately tell what the problem was - the pool was overflowing. We paid almost $100 for that call. We notified the pool company for them to take care of the problem. Next time we were there, we realized that the cleaner was and quot;handlingand quot; the problem by lowering the level of the pool by dumping out water. We had Commaron Circle come diagnose the problem as a 5 minute fix - a faulty float valve, which they repaired for $90. In addition, the wall in front of the pool - brand new and freshly painted - is now covered in white scale and will also need repainting, no idea of the cost yet. So $200 in water bills, about the same in service costs, and probably a similar amount in repainting fees. NOT IMPRESSED!
Description of Work: Serviced pool and hot tub.
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Response from PATIO POOLS & SPAS
Roxanne S.
02/2012
pool cleaners
+ -1 moreI pay $120 a month for twice a week service. They always show up on the day that they are supposed to come, they keep us in the loop when something isn't right, and they get back to us when we call them. They are prompt, they are efficient, and they know their business.
Description of Work: We use Patio Pools for our pool service. We have been using them for over ten years and they check the chemicals, clean the pool, and make sure everything is running right.
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Yes, I recommend this pro
$120
John K.
06/2011
pool cleaners
+ -1 moreIt ended with me feeling cheated and in search of a new provider.
Description of Work: I echo the unfavorable rating from the guy above. Patio built a pool for me. Pebble tech is coming apart - it began as soon as the pool was finished. Their service guys are not dependable. They do NOT stand behind their products. They either deny there is a problem, or they acknowledge the defect but refuse to repair or replace. I am so dissatisfied by Patio that I am going to void my warranty and change to a different pool repair outfit. That's why I joined A's list just now - to find somebody to replace patio!
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$55,000
sally B.
06/2010
pool cleaners
+ -1 moreWas initially very pleased with pool service (thought kinda spendy, but OK) and the new pool with water fall is stunning. My pool cleaner was very nice UNTIL he came back and started to service my new pool. It was very obvious something had changed in his life; he was no longer trust worthy. I had two incidents with this individual in 2009, that I reported to the company; he was either ripping me off or the company with bogus broken pool pump and his discounted fixes. It took several phone calls to the company before they sent out "one" of the managers and as it turns out, I was the being ripped off for the tune of $175. When they questioned the pool cleaner, he said I had hired him for "other work" on the property, like yard work even though I had a full time gardener at the time. I'm a retired disabled, widowed veteran which is whyI hire these jobs done in the first place. Also the pool wasn't being cleaned for weeks @ a time. So they believed him, only to find out later on that he had been doing this scam on other customers and apparently stealing Patio Furniture and other things, according to the temp pool cleaners and others in the business whom I've heard this from. I had to work like h*** to get them to at least refund the weeks he didn't service the pool. I stayed with them until I could find someone else which was recently and in that time, I've had to remind them to clean the pool filters per their contract, the new pool cleaner took a month to call that in; instead of telling me I have a problem with my pool pump, she would tell the Co, who would then call me and I would be standing right there. It would take maintenance 2/3 weeks to come and fix problems @ $89 an hour per labor, and my all time favorite is when the Pool cleaner left me a note on my back Patio, on my Frig, under various things! It only took me 2 weeks to find it and it was informing me she didn't like my Clorine distribution system so she changed it to a floater; it only cost me $24! Use them at your own pocket book, better and less expensive services out there that know the meaning of customer service
Description of Work: I started using company in 2006 for weekly pool cleaning and then went on and had a water fall added which then required entire pool replaced and upgraded to Pebble Tech with new tile. After pool completed, continued with weekly cleaning service.
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$130
WILLIAM B.
10/2007
pool cleaners
+ -1 moreOn Friday, Peter and a helper tapped into the electrical service box and installed conduit from it to the timer box for the pool pump - about 200 feet with many bends around protruding joints in the wall. Once that was completed they ran the electrical line and restored power to the pump. It was a big job but they knew what was needed, had the right parts and equipment and completed the job in one day. Pump is working fine.
Description of Work: On a Thursday our pool pump quit working so I called Patio Pools to have a service tech determine the problem. They said they could send a tech the next day, Friday. On Friday, the tech found that the motor was good but not getting enough voltage. Further inspection revealed that the old electrical line had been installed in metal conduit and buried underground. Over 25 plus years this line had corroded enough to short out the feed from the house electrical service box. The repair would take the installation of a new line either above ground (in conduit) or below ground (in PVC pipe). The charge for the service call was $100. And Peter said he would return on Monday with a proposal for the future work. On Monday Peter presented a proposal for running a new electrical line (about 200 feet) in conduit around the outside of our backyard wall for $1750 - to be done on Friday. We accepted.
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Yes, I recommend this pro
$1,850
WILLIAM S.
08/2007
pool cleaners
+ -1 moreWe found out later that they were highly over priced. It took them a while to get back with us. They were very arbitrary about answering any questions. They are not very friendly people and I would never use their service again.
Description of Work: They changed the sand filter for our 17000 gallon pool.
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$250
CINDY N.
10/2006
pool cleaners
+ -1 moreI appreciated the communication provided by the technician even when I wasn't home to meet with him. Since all work was to be done outside, he just phoned me, gave me the information and did the work. It was done promptly and efficiently. I definitely would call them again for any work done on my pool.
Description of Work: When my pool pump would try to come on, the breaker switch would always trip. I didn't know if I should turn to an electrician or a pool technician. I almost hired an electrician to replace the wiring from my pool pump to the breaker box for over $1000. Luckily, I contacted this company and the technician said it sounded like the pump was doing just as it's supposed to, trip the breaker when it's going out.
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Yes, I recommend this pro
$450
07/2006
pool cleaners
+ -1 moreTHEY WERE ON TIME TO GET THE POOL STARTED AND TO GET THE POOL DONE. THEY CLEANED UP THEIR MESS AND WE ARE VERY PLEASED WITH THIS COMPANY BECAUSE THEY DO EXCELLENT WORK.
Description of Work: WE HAD A NEW POOL INSTALLED.
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Yes, I recommend this pro
$20,000
07/2006
pool cleaners
+ -1 moreI HAD TO LET THEM GO BECAUSE IT WAS GETTING A LITTLE TO EXPENSIVE. I REALLY DID LIKE THE SERVICE BUT WE HIT SOME SNAGS THAT WOULDN'T ALLOW US TO KEEP THEM. I WOULD DEFINITELY DO BUSINESS WITH THEM IN THE FUTURE.
Description of Work: THEY SERVICED MY POOL.
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Yes, I recommend this pro
$80
DAVID B.
07/2006
pool cleaners
+ -1 moreWE THOUGHT THEY DID A VERY GOOD JOB, OUR POOL LOOKS EXCELLENT! THEY GOT IT DONE IN A TIMELY FASHION, AND MADE SURE TO CLEAN UP AND HAULED AWAY ALL OF THE EXCESS DEBRIS. IF WE ARE IN NEED, WE WILL DEFINITELY USE THIS COMPANY AGAIN.
Description of Work: WE HAD THIS COMPANY COME AND TEAR OFF THE PLASTER THAT EXISTED ON OUR POOL, AND REPLACE IT WITH PEBBLE TEC.
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Yes, I recommend this pro
$1,000
07/2006
pool cleaners
+ -1 moreTHE COMPANY CAME AND WORKED ON OUR POOL. THEY REPLACED THE POOL MOTOR AND ALSO REPLACED THE CHLORINE FILTER. THEY CHARGED TO MUCH MONEY FOR WHAT THEY DID. AFTER THEY REPLACED THE CHLORINE FILTER IT QUITE WORKING. I AM NOT PLEASED WITH THE COMPANY.
Description of Work: THEY CAME AND REPLACED THE POOL MOTOR AND THE CHLORINE FILTER.
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Yes, I recommend this pro
$500
Contact information
7960 E 22ND ST, Tucson, AZ 85710
www.patiopoolsaz.comService hours
Sunday:
10:00 AM - 4:00 PMMonday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
9:00 AM - 5:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
General Remodeling,
Furniture - Sales
FAQ
PATIO POOLS & SPAS is currently rated 4.1 overall out of 5.
Sunday: 10:00 AM - 4:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
PATIO POOLS & SPAS accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, PATIO POOLS & SPAS does not offer free project estimates.
Yes, PATIO POOLS & SPAS offers eco-friendly accreditations.
No, PATIO POOLS & SPAS does not offer a senior discount.
No, PATIO POOLS & SPAS does not offer emergency services.
No, PATIO POOLS & SPAS does not offer warranties.
PATIO POOLS & SPAS offers the following services: NEW SWIMMING POOL DESIGN AND CONSTRUCTION, RENOVATION OF EXISTING POOLS, SERVICE AND REPAIR, POOL CLEANING, IN-GROUND AND ACRYLIC SPAS, PATIO FURNITURE. BBQ GRILLS & ISLANDS. SWIMWEAR & ACCESSORIES. POOL CHEMICALS & SUPPLIES. TOYS. EVERYTHING FOR BACKYARD FUN.
Contact information
7960 E 22ND ST, Tucson, AZ 85710
www.patiopoolsaz.comService hours
Sunday:
10:00 AM - 4:00 PMMonday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
9:00 AM - 5:00 PM