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ORACLE CLEANERS LLC

House Cleaning


Services we offer

COBWEB CHECK, CLEAN TOPS & SIDES OF ALL APPLIANCES, DISINFECT & POLISH COUNTERS, DUST MEDIA COMPONETS, CLEAN WINDOWS & PATIO DOORS, VACUUM RUGS & CARPETS, CLEAN INSIDE OVEN & MICROWAVE, DISINFECT & POLISH SINK, SWEEP & MOP FLOOR, UNLOAD/LOAD DISHWASHER, EMPTY TRASHCANS, DISINFECT TOILET, POLISH MIRRORS, DISINFECT TUB/SHOWER, DISINFECT SINKS, MOVE-INS & MOVE-OUTS, CLEAN FORECLOSURES & NEW CONSTRUCTION.

Services we don't offer

CARPET SHAMPOOING.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.23 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
33%
3
0%
2
0%
1
33%


Rating CategoryRating out of 5
quality
4.5
value
5.0
professionalism
3.7
responsiveness
4.5
punctuality
3.3
Showing 1-3 of 3 reviews

DORIS S.
05/2008
1.0
house cleaning
  + -1 more
THE COMPANY OWNER SHOWED UP FOLLOWED BY A SECOND CAR WITH A MEXICAN LICENSE PLATE. There appeared to be two women in the second car. I was told by Yvette that she would not be staying and that the women would be cleaning my home. I asked her if the women had papers or documents appropriate to LEGALLY being in the United States. Yvette said a few things. None of them had to do with their being legally documented workers. She finally commented, "What do you expect when you get services on short notice." I needed help DESPERATELY... even beyond desperately and the consequences of not having the services when I needed them have been very dire. HOWEVER, I was not and am not willing to collaborate in breaking immigration law. That potentially can have even more dire consequences. It is also socially and morally wrong. I took photos of the license plates of both vehicles. Yvette, with her proteges following, left. That was such a massive betrayal of trust that I would never consider using the company again. AND I really object to being "invited" into breaking the law. I am a disabled senior age 69+.
Description of Work: They showed up at my gate. Otherwise... none. I did not pay the quoted fee because I was moved to ask them to leave.

Rating CategoryRating out of 5
professionalism
1.0
punctuality
1.0

$60

Response from ORACLE CLEANERS LLC
FIRST MY NAME IS EVA NOT YVETTE. SHE CALLED THE DAY BEFORE BEGGING FOR HELP WITH HER HOUSE CLEANING. UPON ARRIVAL SHE LED US TO HER LOCKED GATE, HAD TO UNLOCK GATE, LED US INSIDE HER PROPERTY THEN LOCKS THE GATE BEHIND US. THEN STATES I SEE THE CAR BEHIND YOU HAS SONORAN LICENSE PLATES. SHE THEN ASKS IF THEY HAVE PAPERS TO WORK HERE WHY WOULD THEY CARRY WORKING PAPERS WITH THEM? OF COURSE MY WORKERS ARE ALL LEGAL. SHE THEN KEEPS US CAPTIVE ON HER PROPERTY, TAKES PICTURES OF OUR CARS THEN UNLOCKS THE GATE. I WOULD BE VERY CAREFUL OF THIS LADY I DO NOT THINK SHE IS STABLE. I EVEN CHANGED MY WHOLE SCHEDULE AND WOKE UP @ 5AM TO ACCOMMODATE HER.

Melissa M.
02/2008
4.0
house cleaning
  + -1 more
I used them for about 8 months. They did a fairly good job- some days were better than others. Sometimes they forgot to empty bathroom trash or Windex glass, clean out the microwave or add the dog bowls in the dishwasher but they usually did a good job. The owner is not the best communicator but she works very hard. They are often 1-2 hours late, so this is not the company to choose if you punch a clock- however, if you are gone at work all day and just want it done by the time you arrive home, they are perfect.
Description of Work: Standard residential cleaning: cleaned floors, windows, countertops, bathroom, 4 bedrooms, swept patios (front and back) and took out all the trash, dusted artwork and furniture, and polished wood.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0

Yes, I recommend this pro
$100

Response from ORACLE CLEANERS LLC
IN RESPONSE TO HER REPORT, SHE WAS THE MOST DIFFICULT PERSON I HAVE EVER WORKED FOR. CONSISTENTLY ASKING FOR A ONE TIME ITEM BEING ADDED TO THE CLEANING (CLEAN FIRE PLACE, CLEAN BBQ, CLEAN DOG BOWLS) THEN WOULD ADD THESE ITEMS AS A PERMANENT THING TO BE DONE. I WOULD TRY TO CLEAN EVERYTHING TO HER STANDARDS BUT THEY WERE UNATTAINABLE. AS FAR AS PASSIVE AGGRESSIVE, I HAVE NEVER BEEN CALLED THAT IN MY LIFE. JUST A HARD WORKER. I HAVE ONLY BEEN LATE TO HER RESIDENCE A COUPLE OF TIMES AND WOULD CALL IN ADVANCE. SHE IS THE ONLY PERSON WHO HAS EVER COMPLAINED ABOUT MY WORK. I ALSO DID NOT ASK HER TO PUT ME ON ANGIE'S LIST. SHE DID THIS HERSELF AND ALSO STARTED A WEB SITE FOR ME WHICH I DID NOT ASK FOR.

Melissa M.
07/2007
5.0
house cleaning
  + -1 more
I've referred them to other neighbors. 2,500 sq ft home and charge under $100 a week to clean the whole thing. Very professional family business. Leave business card and a check list of everything they've done. Always are very courteous. The owner, Eva, handles most of the communication to make sure everything is done correctly. I got her when I first started the company.
Description of Work: They come out every week and clean my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

    Contact information

    1529 W MONTEBELLA DR, Tucson, AZ 85704


    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    ORACLE CLEANERS LLC is currently rated 4.2 overall out of 5.

    Monday: 8:30 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    ORACLE CLEANERS LLC accepts the following forms of payment: Check
    Yes, ORACLE CLEANERS LLC offers free project estimates.
    No, ORACLE CLEANERS LLC does not offer eco-friendly accreditations.
    No, ORACLE CLEANERS LLC does not offer a senior discount.
    No, ORACLE CLEANERS LLC does not offer emergency services.
    No, ORACLE CLEANERS LLC does not offer warranties.
    ORACLE CLEANERS LLC offers the following services: COBWEB CHECK, CLEAN TOPS & SIDES OF ALL APPLIANCES, DISINFECT & POLISH COUNTERS, DUST MEDIA COMPONETS, CLEAN WINDOWS & PATIO DOORS, VACUUM RUGS & CARPETS, CLEAN INSIDE OVEN & MICROWAVE, DISINFECT & POLISH SINK, SWEEP & MOP FLOOR, UNLOAD/LOAD DISHWASHER, EMPTY TRASHCANS, DISINFECT TOILET, POLISH MIRRORS, DISINFECT TUB/SHOWER, DISINFECT SINKS, MOVE-INS & MOVE-OUTS, CLEAN FORECLOSURES & NEW CONSTRUCTION.
    CARPET SHAMPOOING.

    Contact information

    1529 W MONTEBELLA DR, Tucson, AZ 85704


    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM