NATIONSERVE OF TUCSON

Jason arrived early and got the maintenance all done within 25 minutes. He did replace the keypad, which had "died" after almost 20 years of use. He was professional, personable and efficient. Setting up the appointment was easily done as well. Sandy called the day before to let me know when Jason would be coming. Jason arrived within 20 minutes of the 2-hour window. They also give a senior discount! I will call them for any garage door issue, due to their prompt response and great work.

Just fine - he was there less than 30 minutes. Very pleasant and answered all my questions and was very through in showing me how to use the entry pad.

The work was performed, without my being there, which was nice. The new door is a good model and fits the space very well. The installation appears to be done very well.

The order date for the service was on 8/26 and we scheduled the appointment for 8/31 between 1-3:00 pm. The service person (Joel) was on time, extremely pleasant and professional. Informed me of what he was doing as he went. I was very pleased with this young man and the service. I would definitely use Nationserve of Tucson again.

He did the garage door checkup, re-aligned lasers, replaced rollers, it is working in tip top condition. Great job! We would use this business again if required and would recommend them as well.

One word excellent

Replaced rollers, lubed, and put on new weather striping

I called early morning to see when someone could come out to discover why our electric garage door was not working. Caesar answered the phone; asked what the issue was; when was a good time to come out. After telling him ASAP, he promised to call me back later in the day to let me know exactly the 2-hour window when someone would be coming out. He did and said someone would come out between 8 a.m and 10 a.m. tomorrow morning. Yoel C arrived promptly the next morning. I explained what I'd seen (the electrical spark in the overhead opener). Yoel first diagnosed the problem (a blown out board), replaced it and then went to the wall button to reprogram it. He discovered a problem with the wall button and ended up replacing it as well. Since the entire system was still under warranty, I didn't have the cost of parts, just the labor involved. He also reprogrammed our individual openers; and explained how to reprogram/clear/operate the entire system. During the entire process, he was courteous, professional and efficient. He took the Angie's List coupon, which saved me 20% on the labor cost. With employees like Caesar and Yoel, I highly recommend this company to all who want to deal with reputable, honest garage door companies.

The door is installed and working well.

It would have been cheaper if I would have gone directly to provider rather than through angie's list.

Purchased an Angie's List deal. Company let me switch for equivalent service which was awesome. Dave was on time, nice, very knowledgeable did the work quickly and competently and even troubleshooted an issue I wasn't aware of that could have ruined the whole door! Will use the company again for a rental we own with a non-angies list deal. Will up-date the review again after that but so far this company rocks! Okay need to up-date. Was really hard to get service scheduled for rental. Called office twice then had to request a call back on Angie's List. After tech was finished (and he did a great job at a reasonable price) got a call that he was finished and needed payment. No problem, "can I call you in 20 minutes when I get home" sure. Get another call telling me he can't leave till I pay, okay I pull off the highway and call the office and pay. I say well I guess the guy can leave and hear "no he already left". I request an invoice (this is a rental so I need the receipts) and was told that that would take more time. After a week I call again and ask, sure I'll e-mail it right over. E-mailed me a blank invoice. Responded with can you try again - haven't heard anything. Dave was awesome the the tech did a great job and I would hire them again but they should fine tune their customer service the office is ruining the experience.

very efficient and very professional.

They showed up on time and installed the keypad as promised. Very friendly and professional.

They were very good and we were happy with them. They originally installed the garage door about 10 years ago. They are confident and did a good job. They were able to get it working within an hour. They didn’t leave a mess either.

They were great, punctual, and professional. The whole thing took about 15 minutes!

Repairman came out when promised and replaced the spring. Door works well. Very Happy with result.

Called at 9am. Call was answered by operator whom I could barely understand, and may have been having a bad morning. She really should put a smile in her voice. I was transferred to Cesar and spoke with him about my problem. He gave a quick estimate and scheduled a tech to come out in 2 hours. Dave showed up on time and couldn't be more friendly and helpful. He fixed the problem completely and accurately. It turned out that the problem was not as bad as I thought, so the spring did not need replacing as I originally suspected. He had all the necessary parts, and the cost ended up being about $200 less than the estimate. I will definitely be calling back for any other garage door repairs!

I called to get an estimate on a replacement garage door opener. I talked to them on the phone and received excellent customer service. I was able to purchase the part online at a cheaper rate per their reference. I would recommend them.

See above--excellent service from start to finish.

Old garage door opener motor became very slow and unreliable. Company sent someone out to check or repair it. We were told we needed to replace the motor and were given an estimate. The price seemed good for the same quality as the old one. Two days later someone came back and replaced the motor. It ran well for about a month, but then we started having some problems opening the garage door. We called Dalton again, and they sent someone out to check it. They decided that the new unit that they put in was defective, and so they removed it, and put another new unit in. No problems- no hassles. Garage door has been working fine since then. Very satisfied with the service.

Terrible- completely unsatisfactory. My contractor (not Dalton) ordered from Dalton a garage door and obtained an estimated delivery date. The delivery date was not met. He obtained another estimated delivery date. It was not met either. I personally visited the Dalton office. They could not even find that an order had been submitted. Dalton resubmitted the order, and again the estimated delivery date was not met. I then had the order cancelled, and went with another company. In fairness to Dalton, I cannot be absolutely certain that the fault was not my primary contractor, not Dalton. However, I can testify that when I visited the office personally, the office staff was unprofessional. My advice - avoid them.

We are very impressed with the company's responsiveness, the installer's promptness, courtesy, and professionalism.

THEY ARE GREAT TO DO BUSINESS WITH. THEY CAME RIGHT OUT SOON AFTER WE CALLED AND GAVE US AN ESTIMATE ON WHAT THE JOB WOULD COST. WHEN THE PROJECT WAS DONE THEY FINISHED IT UNDER THE ESTIMATE.

THEY CARRIED THEMSELVES VERY PROFESSIONALLY WHEN THEY WERE OUT AT MY HOUSE. THEY CLEANED UP AFTER THEMSELVES, AND WERE EXTREMELY FRIENDLY. MY GARAGE DOOR WORKS GREAT, I WOULD RECOMMEND THEM TO FRIENDS AND FAMILY.

THE WORKMANSHIP WAS OUTSTANDING AND THE WORKERS WERE VERY PUNCTUAL AND RESPONSIVE TO OUR NEEDS. WE WERE HAPPY TO HAVE OUR STATE OF THE ART GARAGE DOOR WORKING SO WELL.