Mr. Electric of Tucson

Absolute 5-star service from the Mr. Electric Service Professional Matthew Y. Called for a quote to replace three outlets, with new GFCI receptacles as the home built in 1963 was not wired with grounding wires on an outward facing wall. I share this context as material condition of the wiring, wall outlets and panel boxes are much more challenging to work with after ~ 60 years. Called Mr. Electric on 6/4, Matthew arrived and provided a quote on 6/5 – we approved the quote the morning of 6/6 and Matthew was out that afternoon to execute / complete the project. Couple key points: Matthew was an absolute professional, no ifs, ands or watts about it! Never felt upsold, he explained all of my options and clearly walked us through the pros and cons of each option. Matthew was patient and confident. For example, the faceplate screws on one outlet box were cut off and required a punch and to be drilled out….Matthew handled it like a pro and all three new outlets are level, work wonderfully and he conducted a thorough site cleanup – also very important, the quote was more than reasonable. Shout out to Mr. Electric and thank you Matthew for the great service.

I was pretty disappointed with the follow through. I called for emergency service with a quote for 99 and told to expect a call within 24-48 hours. The dispatch center called me three days later and asked if anyone had been out to service our address. They apologized and took full responsibility that our service claim ultimately fell through the cracks and that they would send someone out same day. The technician then quoted me 290 because it was after hours and on a busier day. The dispatch center tried to help by having the manager call me to see how things got mixed up. Ultimately I was told I could pay the new price, schedule a service for 3+ weeks out, or kick rocks. At this point, my trust is gone. I wish that it would have just gone as planned.

Tim w/Mr. Electric came over to my apartment to give me an estimate on an outlet repair. Although I didn't hire him, as the work would cost more than I was prepared to spend on this particular project, I will definitely use Mr. Electric again (and request Tim), as he was an outstanding service technician with exceptional professional manners. I'll even give Tim and Mr. Electric, the company, as referrals to friends who may ask.

The technician opened the dimmer box in the wall, worked on it and told me he hightened the intensity of the light. He turned the lights on, said: “Look, they’re ok now, so I can’t do anything else!” We paid $250.00 and he said the work would be under warranty. That same evening I turned the lights on and 5 minutes later they dimmed down all over sudden without anyone touching the dimmer! The company Mr Electric is not willing to come out and do the job right. They want another $279.00 for coming out and exchanging the dimmer! After telling them that we want them to come out and finish the job we paid already for, they offered to do that for an additional $129.09!!!! The work is under warranty and they should do what they promise....BUT THEY PREFER TO COMMIT FRAUD. Truly disgusting.

Tech (Zack) spent about 10 minutes in house while I showed him problem. He then went outside to Main box, checked a few things and told me I needed a new main circuit breaker. He then gave me a price of $647.84 for repair and gave me scare prices of additional things of &950, & &3000 up to $5000. After price quote, I assumed he was giving me fair price for work involved and he knew what he was doing so I ok'd work. He then called TEP to have meter removed and went to HOME Depot (about 25 min) to get breaker. TEP arrived while he was gone & waited for him. They removed the meter and Zack said "I'll have it fixed in 10 minutes" & he did. I went inside-lights were back on-went outside & Zack asked if all worked-I said "Seems too". He left. Apparently he was supposed to do a safety check also but didn't. The next day I was told I was "gouged" as price should have been under $250. Talked to "Brad" (owner?) about reducing my payment since only spent about 1 hour at house but he would only give me 20% or he would be losing money. I said not good enough & offered $250. Again, he repeated spacious argument he would lose money as profit was 20%. Apparently he needs & $600 per hour hour to make any profit. If he received $250 from me he still gets his 20% profit but is not overcharging a person not versed in electrical requirements & told of various other expensive possibilities. This is out and out price gouging of a trusting customer. Beware. I have invoice showing installing of breaker with no other work or material and cost to me of $647.84. Do not use the contractor. I am also filing complaints with AZ registrar of contractors, B.B.B. & his Franchise issuer.

They charged me $225 to estimate the problem. I already knew the problems. He fixed one and MISDIAGNOSED the other which sent me out for hours looking for a part. I finally went to ACE and bought the part I knew it needed (not the one they told me it needed) and fixed it myself. When I complained they reduced the price $50. All the guy did was re-align the chain in one fan.

Lousy. Company is very poorly run and argumentative with their customers.

Exactly as requested, on time and on estimation

The technician showed up exactly when their scheduler said he would. He looked at my electrical panel and inspected the 3 outlets I wanted grounded, then quoted me a price of $1200, which I thought was a bit high but not outrageously so. However, he refused to even consider running the wiring through the attic and insisted that he had to run conduit around the outside of the house and punch through the wall to the locations of the existing outlets. He decided this without even looking in the attic or determining how the existing wiring had been run. Unfortunately, I was desperate and did not have time to get any other estimates (I needed a grounded electrical outlet within 24 hours for medical reasons), so I told him to go ahead and do it. What he neglected to tell me is that he was going to run the conduit along the middle of my wall all the way around 2 sides of my house. I had expected he would have ran it along the ground or under the eaves so that it was at least partially concealed from site. I should have asked, so this was at least partially my fault. To make my experience with the company even worse, about 18 months later, their internal bill collectors started calling me claiming I had never paid them, even though I had paid with a check the same day they did the work. I had to send a copy of my bank statement showing the funds withdrawn from my account and a copy of the check showing they had endorsed it before they would quit calling me on a daily basis.

unknown

It was great, very accommodating. Explained what he was doing. Very nice guy.

unknown

VERY favorably impressed. I called the provider for service after 8 pm on a holiday weekend, explaining the problem to the answering service. I was told that a technician could come between 9 and 11 pm. The technician, Damian, called me back promptly, to determine the specifics of the problem. He then called again before his actual arrival, keeping me updated on arrival time, which I really appreciated. He arrived at 10:30, just as he indicated on his last call to me . Damian was friendly , courteous and cheerful, despite having come all the way across town late on a holiday weekend night, for a repair that was not , technically, an emergency. He was extremely knowledgeable. I was impressed with the methodical way in which he approached the problem. He completed the entire repair, within the exact "diagnostic cost " estimate he had given me when he arrived. No idea of typical costs for this type of service but I felt the price was quite fair for the time of day and length of job and there were NO hidden charges. Well worth the money to have gotten it taken care of that same night. While he was there, despite it being after midnight, by the time the repair was finished, Damian cheerfully offered suggestions for another, less pressing electrical issue I mentioned. Will definitely call on him to do this repair at a later date.

unknown

Overall very pleasant to deal with.

Damian came out and did an estimate for me. I told him to go ahead and do the work. He was professional and polite and cleaned up after himself. Damian ran phone lines from the outside of my house, up thru the attic, down into the garage and into the room in the place I requested for the jack. He installed the jack and tested the lines so everything was ready for the phone company to put my land lines in. I will use Mr. Electric again happily.

They came quickly and charged a reasonable price

The young man was very polite and got right to work after summarizing and estimating the cost. He was very professional without being stuffy. The job went smoothly with no problems. The result is very satisfactory.

Damian called with a time he could come out and give me an estimate for the work. He came on time and inspected the areas, and told me what would be required to do the work and the approximate cost of the work. I needed a phone line to run from the phone box up to my attic, thru the attic to the other side of the house. thru the wall and have the 3 line jack installed. Damian installed a phone line from the box, up the wall, into the attic and down the inside of the wall in the office. Damian then sealed around the hole where the wire was going into the attic. He then cleaned up and I paid for the services. Damian was polite and professional and knows his work very well.

Found problem with electrical wiring that required major work to fix. Decided not to go forward with the work owing to cost.

We had purchased a house with old wiring that was not up to code (nothing grounded), and it also had a lot of bad DIY wiring by the previous owner. We had Damien come give us an estimate, and he was very nice, professional, and thorough in looking at everything we wanted to update. He closely inspected all our old wiring and electrical boxes. He went up into the crawl space and determined that he could do the majority of the work without cutting holes in the walls. His estimate was higher than the others we had received, but he also had discovered things about our old wiring that the others had all missed and that would have made the outlet grounding alone that the others quoted ineffective (because there was no grounding to our entire system at all). Damien was punctual and even would call us when he was on his way. He worked tirelessly for 3 days, basically rewiring our entire house, and eventhough it took more hours than he had anticipated, he never attempted to charge us more than the initial estimate. The work was beautiful and he cleaned thoroughly before he left. When there was something I had thought he was going to do that he hadn't realized I had wanted done, he came back immediately and did it, no questions asked and no additional charge. Several months later, we hired Damien to install ceiling fans and a bathroom fan. Again he did a great job and was very professional. In my experience with Mr. Electric, they are friendly, courteous, professional, and knowledgeable. They do seem to be a bit more expensive than other electricians, however, they also seem much more honest and technically skilled - you are getting a higher-quality service.

This company figures their prices by a corporate book, which is probably why they are so high priced. Just not what you want from a Tucson company.

It was excellent. I had had other electricians out and they didn't exactly know what they were going to do or how they were going to do it, but they came out and knew exactly what to do. They took care of it fast and very efficiently. They got it done and that was it.

Mr. Martinez made an estimate for the work on 9/9/2011 and did the work on 9/14/2011. He was extremely professional, polite and worked making a minimum of dirt and noise, and he politely answered every question and explained what he was doing at every step in the process. While other electricians had estimated the work with cuts and wholes in the sheetrock, Mr. Martinez actually went into the ceiling crawlspace at the time of the estimate and determined that no sheetrock cutting would have to be done. When he completed the project (in three different rooms), there was no evidence that he had been there except for the expert completion of the work! We have future electrical work planned for the coming year, and we will request Mr. Martinez specifically for the projects. Overall, we had an excellent, professional experience from estimate through completion.

Seemed that the wiring itself was uncomplicated but the new track lighting was somewhat more complicated to install as it was not just a fixed track but an adjustable(bendable) one but the tech did an excellent job and took his time in installing it. He also did two small tracks in our laundry room. Would definitely have him do any other work that we might need.