Liquid Assets Pool & Spas LLC

Description of Work: I just bought my home in June and Liquid Assets had been servicing the pool. I had Steve out to show me all the pool equipment as I have never owned a pool and asked him to keep doing the weekly maintenance for the time being. He indicated that my filters had holes in them and should be replaced. He suggested installing a DE filter as they require less maintenance and quoted prices for both that as well as cartridges. However, he did not explain clearly enough that a DE filter means replacing my entire filter machine, which is working fine. He suggested I also replace my pool brush and filter basket, I agreed, and said he would bring both the next day, which he never did. I was then out of town for a week and came back to a green pool. Steve had assumed that since he showed me all my pool equipment and how to use it that I wanted to service my own pool, even though I specifically asked him to keep doing so. I am also interested in converting to salt water so Steve quoted me a price, which I was satisfied with. I specifically told him I would like to be present for this work. We scheduled a time and I called him that morning to get a more specific time. He had completely forgotten that he was installing a salt system for me. As I also asked him to drain the pool while we were converting. He said he would bring the pump by within a few hours. That went by and he hadn't shown up so I called. He said he had forgotten that somebody else had his pool pump and that he would bring it by later that day. I went to dinner with friend and came back at 9pm and he still hadn't come. I called him to sever the relationship. I understand business people are busy and have many clients. What I can't accept is agreeing to a scheduled time and not even being called to let me know something has come up. As I told him I wanted to be there for the salt install, it is frustrating that Steve seems to think his time is more valuable than mine when he forces me to wait for him to arrive at a scheduled time and he can't even call or text to update things to say he needs to reschedule. Steve seems to know what he's doing, but he does not seem to take adequate notes on what a client is asking of him. It is frustrating to pay someone and have to constantly keep track of them to make sure they remember what services you've requested. To his credit, I have not yet received a bill from him.

Description of Work: Replaced underwater pool light builb, Replaced backwash piston and other valve O-Rings, Replaced fill valve and pressure vacuum breaker damaged in freeze, Replaced pump motor capacitor, Treated alge

Description of Work: Original pool clean was okay, grouting was good. The problem came when we signed up for monthly service which they promised would be excellent, they would come any time we needed them, not just day of service, would clean pool each time.

Description of Work: Regular pool and spa maintenance.

Description of Work: Liquid Assets replaced an old sand filter with a new DE filter.

Description of Work: I got in touch with Liquid Assets and they were here the next morning. They took care of the problem, contracted to service the poolweekly and the prices were comizer the same as our last pool service. I especially like the fact that they are near by. So far they are just fine.

Description of Work: Sand change, redirecting pool plumbing, getting rid of algae

Description of Work: Liquid Assets evaluated my swimming pool, explained the repairs needed and completed the repairs in a timely manner. They also chemically treated the algae in my pool and had me swimming by the weekend.