Kaiser Garage Doors & Gates

Stay away from this company, they use the cheap parts that don't last and have terrible workmanship. We had parts incorrectly installed that caused multiple failures just a few years after the Kaiser installation. The repairs were nearly the price of the original installation because good quality parts were used for our repair. STAY FAR AWAY FROM KAISER GARAGE DOORS.

I called Kaiser for a quote on a job on a property we’re renovating in 2018. We needed two electric gates and a garage door installed. The agent who came out was Steve McMurray who is the general manager. I was hoping to get the job done before we left for the holidays to our winter home in Pennsylvania. As it turned out, it took quite a while to get a quote back and by the time they submitted the quote we had already left for Pennsylvania. So, when we came back to Tucson, I called and left a message for Mr. McMurray to which I did not get a response. I called back on two separate occasions and left two more messages for him and I never got a response. Finally, I called them back and asked why he was not returning my messages. The lady who answered said she did not know why. So, I asked if somebody else can come out and start the job. However, they said too much time had passed and they would have to send somebody else out again. This time however, they needed to send two different people, one for the gates, and another for the garage door. The person for the garage door came out, measured, and submitted a quote at which time we said, let’s get going on this, we need it done as soon as possible. Then on another date, two gentleman came out for the gates and finally after a couple weeks they emailed me a quote only after I called and pressed them for it. When the two gentlemen were here, I informed them that I needed to get moving on this and that I was not going to deal with anyone else. I didn’t have time for multiple quotes, I just need to get this job done. I don’t know why they refuse to contact me or why they don’t want to do business with us; perhaps one of their relatives worked for me and got terminated, perhaps they hate gays, perhaps they disliked our democratic political signs, WHO KNOWS? I have no idea. All I know is they have a horrible attention to detail and they do not follow up. It must be nice to have so much business that you can cherry pick your customers and treat your discards like cr@p.

Great. Emailed them on Memorial Day and they called me Tuesday morning and gave me a 2 hour window for Wednesday morning. Service man arrived within window and replaced both springs within about 15 minutes. He was very efficient and thorough. Our garage door works perfectly now.

I contacted Kaiser last month to Obtain a quote for a garage door opener for one of our garages and also to automatic our driveway gate. I was told that "Billy" was the contact person. I left a message and he did not call me back. So I called the next day and he said he "just" got my message that morning. Now I called mid afternoon. I have had my own business for over 30 years and when a customer calls, we call them back ASAP. I told him the 2 items I needed an estimate on and asked if he would be able to come out on Feb 20th to look at what we would like to do. He said his schedule was open and he would call me the 19th to let me know what time. Well NO CALL. I called on the 20th and he said, oh, he just got out of a meeting and that if I wanted him to come over he would figure out how to get to our home. I told him "NO" thank you, I do not like chasing people. Well we went on to do other things and finally I am at the point that I needed to get these items done. Kaiser has great reviews and I thought, well, maybe it just was a bad day for him. So called again and talked to Billy and he said he would come out the next day but needed to coordinate my appointment with another one. So I waited and the next day he did call me and said that he did not need to come out he did an Arial view and would send me a bid by email. He said it would be that afternoon or at the latest the next morning. Well, no bid. So I called around noon the next day and got his voice mail. Left a message. No call, no bid. So you can thank Billy for losing a sale. I found another company and they came out today, gave me a quote and I gave them a check. REALLY TERRIBLE CUSTOMER SERVICE.

I called, they gave me a quote over the phone and scheduled me for the same day. The service technician showed up on time, was very professional and did an excellent job. I would highly recommend them.

Had a broken spring on my garage door; I called their competitor first, but they were way overpriced. I called Kaiser and got a quote from them in which the estimate was 600 dollars LESS (400% difference) then the first company I called. It took them 5 days to come out and fix the spring, (wishing they would had come out sooner, but not complaining with this price difference) The technician did a great job, very professional, honest, and quick! Would recommend again!

Extremely well. The work was done in a professional, timely manner. He even gave me helpful hints to keep the door running smoothly.

Phoned and received a fast estimate, and then scheduled installation for a couple of days later. Installer arrived right on schedule, and was professional and courteous. Installation went smoothly and the new opener works like a champ. Final cost matched the initial estimate. Highly recommend.

Excellent. They showed up within 2-HR pre-arranged appointment time, and did professional work. Explained work needed and completed job in a timely manner.

Great job done by Dan. He explained what he was doing, and gave me tips on how to keep the garage doors functioning in peak condition,

They did a great job on giving us options on new Garage doors etc

Dan was outstanding! With his positive attitude and professional Manner he went to work. What I thought was a loss cause of a garage door, Dan made it alright. Thank you Dan!!

They did a very professional job. They were good to work with. They did everything we asked for them and when they said they would it. We are pleased with him and so we actually in the process of using them yet again and do another project.

THE SPRING ON MY GARAGE DOOR BROKE THE MORNING OF MEMORIAL DAY. I'VE USED THIS COMPANY FOR A FEW YEARS FOR MAINTENENCE ETC. I CALLED AND THEY HAD A TECHNICIAN ON CALL.I CALLED AT 9:53 AM AND HE RETURNED MY CALL AT 10AM. JIM CALLED ME BACK AND I EXPLAINED WHAT THE PROBLEM WAS AND THAT I NEEDED TO HAVE IT REPAIRED. I WAS LEAVING TOWN AND I WAS AFRAID TO LEAVE MY CAR OUT AS WE HAVE A LARGE PACK RAT PROBLEM. JIM INFORMED ME THAT HE WAS NOT DOING ANY REPAIRS TODAY, HE STATED THAT THE ONLY WAY HE WAS COMMING OUT WAS IF HE CHARGED ME AN EXTRAORDINARY FEE, AND THAT IF I WAS ABLE TO PAY $250.00 PER HOUR STARTING FROM THE TIME THAT HE LEFT HIS HOME TO COMPLETE THE JOB IS THE ONLY WAY THAT HE WOULD COME OUT ON THIS HOLIDAY. HE SAID THAT IT WAS OK TO USE HE DOOR IT IS A 2 CAR GARAGE DOOR, THE SPRING ON ONE SIDE BROKE THE DOOR STILL GOES UP AND DOWN WITH A LOT OF STRAIN ON THE OTHER SIDE, ( THE OTHER PERSON FROM ANOTHER COMPANY TOLD ME NOT TO USE THE DOOR) I REALLY COULD NOT AFFORD THESE SERVICES SO I CALLED AROUND AND MADE OTHER ARRAINGEMENTS. I'M DISSAPOINTED, WHAT IS THE PURPOSE TO HAVE AN ON CALL TECHNICIAN IF YOU CAN'T USE THEIR SERVICES. I GUESS THEY REALLY DO NOT NEED THE BUSINESS AND THEY DON'T NEED TO RETAIN THIER EXCITING CLIENTS. TOO BAD FOR THEM. THIS REVIEW IS TO INFORM OTHERS NOT TO EVEN BOTHER CALLING THIS COMPANY IF YOU HAVE AN EMERGENCY ON A HOLIDAY, THEY APPARENTLY HAVE AN ON-CALL TECHNICIAN BUT WHO CAN AFFORD $250.00 PER HOUR STARTING TO CLOCK FROM THE TIME THEY LEAVE THEIR HOME??????? THE TOTAL BILL COULD END UP COSTING THOUSANDS.

They finished the job this last Friday. My initial contact with them was about two and a half weeks ago. They came out and gave me a quote and we had to go back and forth on a few options. The quoting process went well. They were busier than I hoped they were right now so I had to wait a while but it wasn't bad. They got out here and finished the job. Everything was good and I'm happy with the results. What stood out about them is that they are a local outfit and they've been in business for a while and I'm comfortable that they are going to be there if I need the service in the next couple of years. I had a minor job that I'd called on them before so I had a little bit of experience with them.

They started doing work in 2009 when they installed the gate and they were supposed to maintain it continuously. The last time they did the work was 9 months ago. It did not cost anything for they did not come. They are not organized, and do not have reactive response for emergency repair. Now, for a company that installed gate that locked you out, you need to have a service which comes and helps you get in. The gate is broken and they did not do that, in fact, they will give an appointment from 5 to 10 days later. I asked someone to come for the gate will not open and made me an appointment for the next week, so, how did I get in to my house? I forgot I had to take the gate apart myself. They have no provision for emergency situation. I will not use the company in the future. You might add that, when they have come to do repair work, it will only last for 6 weeks and then I have to call them again.

I submitted a request for an estimate to the top three garage door companies on Angie's List and Kaiser was the ONLY one to respond! Their estimate was reasonable, so they got the job. It was done quickly and professionally. My only complaint is that, like every other garage door company, they do not paint the new door when they're done. This is a major pain in the you-know-what, since now I have to go find a painting contractor to complete the job. Come on guys, provide the complete service, please!

They were on time and worked quickly and efficiently. The only minor complaint I'd like to voice is that most of the people I've spoken to on the phone are very poor communicators and not very friendly. But, everything was taken care of and completed on time. We are very happy with the look of our garage doors.

Excellent. The price was very good.The crew was there on time and did an extremely efficient and professional job.

Called with the problem of remotes not working. Arranged a date. Technician came out and fixed the problem.

The technician had all the required material and performed the repair quickly. Garage door work great.

Chose the door. Got an estimate. Set a date for installation. Just before the date called to confirm. Was told the door not in stock, had to be sent from Phoenix. Waited about 10 days. New date set. Arrived on time. Installation completed in one working day. A few minor imperfections in the door framing (e.g., protruding nails, minor misalignments corrected by me in caulking/painting.) but sturdy and well constructed. Door runs nicely.

THEY GAVE US A LOT OF INFORMATION ON WHAT THEY WERE GOING TO DO BEFORE THEY CAME OUT AND FIXED IT. WE WERE VERY WELL INFORMED, AND WE LOVED THAT. THE MAINTENANCE PEOPLE WORKED QUICKLY AND EFFICIENTLY, AND WE WERE VERY PLEASED WITH THEM.

THEY WERE EXTREMELY PROMPT. THEY CAME OUT THE SAME DAY WE CALLED WITHIN THE SAME HOUR. THEY WORKED FAST AND ACCURATELY AND HAD THE JOB DONE IN NO TIME AT ALL.

WE ARE VERY PLEASED WITH THEIR WORK. THEY INSTALLED ONE BIG GARAGE DOOR AND ONE SMALL GARAGE DOOR. WE HAVE HAD NO PROBLEMS WITH THE DOORS. THEY EVEN EXPLAINED EVERYTHING AS THEY DID ALL THE WORK.