Intelligent Design Air Conditioning, Plumbing, Solar, & Electric

James Cavanaugh and his crew very professional. Arrived promptly, explained the work to be done, answered my questions and addressed any concerns, and went directly to work, Very respectful of property and home. Worked diligently and wasted no time; theirs or mine. At the end of installation, they carefully explained the new features, such as the thermostat, and the new electronic air filter. James, the lead installer, particularly ensured I was satisfied with the the work done. Absolutely recommend this Company and their talented staff. Kudos to Taylor Owen who strived to satisfy my initial demands and give me peace of mind that I was getting the best price for the best product. Mr. Owen was very prompt in returning all my calls and behaved as if I were his most important customer!

Intelligent Design performed a thorough inspection of duct system, windows and air flow in house. Then designed a system for us. Very responsive to questions and patient with explanations. New units work great: efficient and quiet!

We are very pleased with the professionalism & service that they have provided. We chose I.D. because we always look for integrity & honesty in the companies we support. They do all of the maintenance on our a/c, furnace, & plumbing.

Rob was on time and very friendly and courteous. He took his time to explain what he was doing during system diagnosis, and was patient to answer my questions. I was satisfied with the provided explanation of why the system was not cooling and understood my options. Thank you!

Showed up on time, did the service, said no repairs needed, unit in excellent shape.

Awesome. Went out of their way to tell me how to make some airflow improvements for my system. Very thorough and respectful.

The young representative was extremely arrogant. He spent the majority of the appointment discrediting my top-of-the-line Lennox system and attempted to sell me thousand dollar "add-ons" that I "had to have". Truly this was just a marketing trip for ID--shame on them. I sent him away and requested he NOT come back.

They checked out our water heater (18 years old) and determined there was no urgency to replace it at this time. They were knowledgeable and professional, and did not charge us for the inspection. I would definitely hire them if I needed their services in the future.

We are very pleased with the professionalism & service that they have provided. We chose I.D. because we always look for integrity & honesty in the companies we support.

flush was not done , because there were no date's that it was ever service before. If service was preformed, It may cause the water heater to start leaking.

Rob checked the A/C system and informed about the issues.

The service technicians showed up within the scheduled time frame and easily provided the service needed. We discussed the cost of installing a water softener system for the home and the cost of an annual plumbing inspection.

Technician Rob called first, sent a text, including picture. He was on time, was friendly, took us through every step. He made recommendations for improvement to the system, which, while not inexpensive, made perfect sense to us, so, guided by his suggestions, we made those changes. He spent a lot of time here, making sure everything was right. He is clearly intelligent, competent, and great at customer relations. I would highly recommend Intelligent Design for AC/heating work. We have had, so far, only this one experience, but we are very satisfied and intend to keep them as our regular go-to service company.

Great. Really nice work. Very professional.

Excellent, they communicated well, were very skilled in what they do, and gave great recommendations on options.

I was very impressed with these guys. They arrived on time and were quick in giving me the quote. I scheduled the work for the next day and they did a great job. I had tried to do some work myself beforehand and they graciously fixed my mistakes for me. While fixing my mistakes they instructed me on how to do it correctly, also giving me tips on maintenance.

Maintenance service and inspection was performed and I was told that my unit needed additional coolant. To which I told the service technician to go ahead and add up to the 2 lbs of coolant as advertised. The tech explained that he could not do that since the unit must have leaked and he would have to identify the site of the leak, which required a $195 dye service (not included in the maintenance/inspection program I had paid for). The tech then tried to sell me an annual service agreement, which was quite expensive, but would cover leak detection and recharging of refrigerant into my a/c unit. I declined. I feel that Integrity Heating & Cooling Service, although very professional-appearing, primarily intends to find "problems" upon which to sell additional services to the consumer.

Ours was not a good experience. The initial diagnosis was that there was a blown capacitor which would cost less that $100 to repair. To be fair, we were also told at that time that the blower motor might have to be replaced as well. We approved the capacitor replacement, but that did not fix the system. Then we were told that the new blower motor was required at a cost over $700. We were certainly left with the impression that this would solve the problem. We approved the blower motor replacement, but this STILL did not fix the problem. We were then told that replacing a circuit board, at a cost of an additional $750, would certainly fix the problem. By this time, we were no longer had faith in the diagnosis of the repair agent. We decided to replace the system instead, so we will never know whether his assessment was correct or not. We had paid out $890 in repair costs, and we still did not have a functioning system. If we had received an accurate diagnosis from the start, we would have immediately opted for replacing the aging system with a new one. Intelligent Design was not willing to receive back the capacitor or blower motor, even though they had never actually been used. We had to argue and dicker with them to get them to give us a partial refund of $350 for the unused items. We had to remove the components ourselves and deliver them in pristine condition to the Intelligent Design office. Intelligent Design claimed that their bid for installation of a new system included some credit for the unsuccessful repairs. But we would only get those credits if we accepted their bid. I do not like being manipulated in this way and that was a major factor in deciding against their bid. Instead, we got a Trane system put in for substantially less than what Intelligent Design bid. We saved money by choosing a different contractor, even after taking in to account the net $540 that we paid to Intelligent Design for the service call that fixed nothing.

We were happy with what we had done. Additional charges was the coolant that had to be added to the system. I would use them again.

I had a good experience with them. They are very good at what they do. They are very sharp guys.

The work as of the moment I am writing this review is ongoing, but given Intelligent Designs response and performance thus far, I am confident that it will be resolved quickly, satisfactorily and competently. It is very difficult to find honest and capable vendors; it can be very hit and miss. I am fortunate to have come across Intelligent Design and to have had them respond to my needs. I highly recommend, without hesitation, Intelligent Design to anyone who needs service on their A/C for any reason.

It was wonderful, Rob is a knowledgeable technician. He found part of my system was not working, he recommended a fix and completed it immediately. He gave me tips in how to keep my system running at full efficiency and also recommended a way to keep the cost of maintenance low. I would love to have him back and I will be recommending Rob and Intelligent Design to my friends

It went extremely well; Jeremy did excellent repair work on the AC, which was working really well before the Aero Seal was installed, which was good since it's incredibly hot. He explained all of the problems to us. Javelin worked all day to install the Aero Seal, and he did an excellent job under difficult circumstances because my son's home alarm kept reporting that there was a fire. He dealt really well with all of the chaos; he is an extremely nice and hard working young man.

I would not recommend them. We have had so much trouble with this company. They were trying to start a place in Gilbert and they moved back to Tucson. They were very expensive and we feel like we made a bad decision. I don' t know if we got a lemon or what but never again. We have tried to get them to replace it because we've had it for one year and we've had them out for 6 service calls and they will not replace it. They keep saying we bought a new Lenox. I keep saying oh we want to do right by Lenox. It's under warranty and we can't replace it until I don't know when. They are not replacing it but they keep coming out and they do fix it but it doesn't ever stay fixed. We have had so many problems with it. We thought they were going to have a company here in the Mesa-Gilbert area which is close to Phoenix but they backed out and now they are in Tucson. I don't know if this is their fault or not, but it is very frustrating because they are in Tucson and we are here and they told us they would be in Mesa-Gilbert. Normally you buy a product like this and you never have any problems and that's the end of that but in one year we've had 6 service calls. The last service call they actually charged us $49 to come out and do whatever they did. It leaked twice and they had to add Freon twice and they had to replace the compacitor and then they had to replace some other major but they will not give us another one. We are so frustrated with them. It takes them a long time to get out to us. Our mistake - we paid them too much money. They were expensive. We probably could have gone locally and gotten a much better deal. It was one of those decisions that you regret. The owner came out to talk to us and we were really rooting for him and that's why we decided to go with him and that wasn't a good reason. They are far away and honestly I think they try to get out. They come at strange hours and they don't seem to know the area. It was a really dumb reason to make this decision. We met him at the home show.

Great. All the staff at intelligent Design are the highest level of professional. Jake, our serviceman, even fixed a leak in my irrigation. Really grateful for all the help today.