Hamstra Heating & Cooling, Inc.
About us
Family owned and operated since 1983, specializing in A/C and heating repair, replacement, maintenance, and installation. We offer whole house energy analysis and energy efficient solutions including energy star rated A/C equipment, duct sealing, attic insulation, home air sealing, window film, sun shades, solar panels, etc. Our team of over 40 professionals can help solve any A/C and heating problem. We employ the most nationally certified technicians in the state of Arizona and 2 Building Performance Institute (BPI) Certified building science professionals. Call us today, we promise you will not be disappointed! We accept all Visa, MasterCard and Discover and offer an assortment of financing options.
Business highlights
42 years of experience
Services we offer
Sales and installation of heating and air conditioning units, air sealing, and dryer vent cleaning, attic insulation, blower door testing, design and installation of duct systems, duct sealing using the patented AeroSeal system, engineering, home energy audits, maintenance & repair of all brands of hvac equipment, service, solar panels, sun shades, water heaters, window film
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8311 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 2% | ||
| 1% | ||
| 3% |
Showing 151-175 of 311 reviews
Cary K.
Feb 2014
Service was good and they responded very quickly even tho I had never used them before. I also bought a service contract with them. They are good, but not inexpensive.
Mary W.
Feb 2014
It was raining all the time and it didn't seem like the furnace was that warm. He came and checked it out and fixed it. I haven't had any problems since. He was very business like. I have absolutely nothing bad to say about him.
Response from Hamstra Heating & Cooling, Inc.
"Thanks for your kind words and business. We're glad that we could be of service and earn you "A" report card! The Hamstra Team"
Krista P.
Jan 2014
The v cut for the microwave was not 'low profile'. I had to call and have them change it. It was initially discussed but they said due to engineering this was how it had to be. My hot water heater leaked from a (bottom) 'shark bite' attachment (water pipe wasn't sweated - it caused water damage to my garage wall, closet & closet wall). They came and repaired it - no problems. No problems with the HVAC.
Response from Hamstra Heating & Cooling, Inc.
"Thanks very much for the opportunity to earn your business and high grades. If we can ever be of further assistance please call anytime. With much appreciation, The Hamstra Team."
Kirk J.
Jan 2014
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Shawn B.
Jan 2014
Had to call on a weekend, which costs more for the service call. The tech was nice and professional. He couldn't find any problems with the furnace itself, and stated we needed to replace the thermostat. The new thermostat he put on cost $190. After the tech left, I search for this same model on Amazon.com, Home Depot and other retailers. The same model was about $55 at other places. It's easy to install. I was a bit annoyed I spent so much on this thermostat and could have replaced it myself for a lot less. Otherwise, the service was good and professional.
Response from Hamstra Heating & Cooling, Inc.
"Thank you for your review. Please remember that we do have overhead costs like any business, and that requires prices that are greater than what you may find online. With us, you are paying for highly trained technicians, professional installation, weekend service and a warranty on the product and service. Please be in touch if we can help you in the future."
Rocco S.
Dec 2013
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Response from Hamstra Heating & Cooling, Inc.
"Thanks very much for choosing the Hamstra Team to replace your igniter coil. If we can be of further help, please let us know. Have a happy holiday and 2014!"
Deborah H.
Dec 2013
I called Hamstra to shut down my evaporative cooler for the winter and service by furnace. They arrived right on time, were very profressional, very friendly, and did exactly what I had wanted them to do. I'll definitely call them again next time.
Response from Hamstra Heating & Cooling, Inc.
"Thanks so much for choosing the Hamstra Team. We truly appreciate it and hope that we can be of service to you in the future. Happy holidays!"
Sandra A.
Dec 2013
Everything done as promised. It's been several years so can't remember details but remember everything went well and don't believe we ever had to call them back out.
Response from Hamstra Heating & Cooling, Inc.
"Thanks so much for your "A" review of Hamstra Heating & Cooling. We appreciate your support and look forward to helping you again in the future. The Hamstra Team"
Vikki S.
Nov 2013
we now use them for all our heating and cooling needs. Very responsible.
Response from Hamstra Heating & Cooling, Inc.
"Thank you very much for your review of The Hamstra Team. We are extremely pleased that we were able to earn all A's and look forward to helping you again in the future. Happy holidays! The Hamstra Team"
John L.
Nov 2013
Company was prompt from providing the initial estimate to conducting the work. Service men were knowledgeable, courteous, prompt, professional. Final inspection was smooth.
Response from Hamstra Heating & Cooling, Inc.
"We truly appreciate your business and your positive review of the Hamstra Heating & Cooling team. We strive to do our very best for each and every customer, so reviews like yours are much appreciated. Please be in touch if we can be of further assistance."
Michael R.
Nov 2013
I had problems with another service company and had to replace my unit. Hamstra came out and gave me an estimate and they were not the cheapest quote I got, but their explaination of the process was just better. They won the bid and we scheduled it and they were on time, very professional, and did a great job. Very professional, ontime and very neat when all done. The unit works great and I would recommend Hamstra to anyone for HVAC service or installation
Response from Hamstra Heating & Cooling, Inc.
"Wow, straight "A's"! Thanks very much for your kind words and compliments about our services and our Hamstra team. We're glad that we were able to meet and exceed your expectations. Feel free to contact us any time you have a question or are in need of service. Have a warm winter! The Hamstra Team"
Bill B.
Nov 2013
This company is timely, professional, courteous, knowledgeable, and careful. I have used them over the last 3-4 years with the same excellent quality of work each time. I would recommend this company to anyone who wants the best. You don't use them to save money but you do for excellent work with no problems.
Response from Hamstra Heating & Cooling, Inc.
"Thanks so much for your very complimentary review of our services. We're extremely pleased that our Hamstra team has continued to meet your needs and expectations! Please be in touch if you ever have any questions or concerns. All our best, The Hamstra Team"
Natalie I.
Nov 2013
The service was good. They were very professional, cleaned up well, and did what they were supposed to.
Edward L.
Nov 2013
unknown
Robert S.
Oct 2013
Prompt knowledgable installers. Excellent workmanship.
Response from Hamstra Heating & Cooling, Inc.
"Thank you for choosing the Hamstra Team to work on your system. We appreciate it very much!"
Isabelle L.
Oct 2013
Everything went well. July in Tucson: our central air on the east side of the house went out. We called Hamstra, a repairman came the next day and installed a new capacitor. Unfortunately, the blow up of the old capacitor had also damaged the whole unit. So we needed a whole new system. Our old system was about 15 years old, and evidently these are no longer serviceable. Therefore we needed a whole new system--furnace and compressor units.
Hamstra was very professional. They presented the options. We opted for the 4.5 ton unit. Hamstra was very nice to lend us two room units, and we were able to get by with the old unit heroically working--albeit tentatively. We were surprised that it took a couple of weeks for the new unit to arrive. But everything went according to schedule. The installation went fairly smoothly, but took a couple of days (as per schedule).
We are thrilled with the new unit. It is much more powerful and comfortable than its predecessor. We will definitely use Hamstra when the unit on the west side fails.
Hamstra was very professional. They presented the options. We opted for the 4.5 ton unit. Hamstra was very nice to lend us two room units, and we were able to get by with the old unit heroically working--albeit tentatively. We were surprised that it took a couple of weeks for the new unit to arrive. But everything went according to schedule. The installation went fairly smoothly, but took a couple of days (as per schedule).
We are thrilled with the new unit. It is much more powerful and comfortable than its predecessor. We will definitely use Hamstra when the unit on the west side fails.
Response from Hamstra Heating & Cooling, Inc.
"Hi, thank you for choosing the Hamstra Team to provide you with your new system. We appreciate the opportunity and your kind testimonial. If we can ever be of any assistance, please call us any time! The Hamstra Team"
Blair F.
Sep 2013
When our AC broke call Hamstra. They installed the original ones and have provided service in the past. The first person to come out determined what was wrong so the proper repairmen could come to do the work. Repairman showed up on time and worked all Friday morning in the heat of a Tucson summer to do the repair. Late that afternoon, I called them back since the house was not cooling and he came back. Turns out there was another problem with the AC in addition to the two already repaired. Unfortunately, he did not have the needed part. On Monday when I called, turns out that the part was not any where in Arizona. 8 days later, the part did come and and the replacement made.
Two days later, it failed again for yet another reason. Thank goodness Hamstra came out and replace this part for free.
Everyone I dealt with was courteous and professional. Everyone appeared to be trying to meet my needs. Just seems that something broke down in the process. I would use again, but this was not the delightful experience other occasions have been.
Two days later, it failed again for yet another reason. Thank goodness Hamstra came out and replace this part for free.
Everyone I dealt with was courteous and professional. Everyone appeared to be trying to meet my needs. Just seems that something broke down in the process. I would use again, but this was not the delightful experience other occasions have been.
Response from Hamstra Heating & Cooling, Inc.
"Thanks very much for choosing the Hamstra Team to repair your system. We're sorry that the experience wasn't as smooth as most, but we're glad that we were finally able to cool you down! Please be in touch with any other needs you might have in the future. The Hamstra Team"
Christopher S.
Sep 2013
I was very pleased with Hamstra's service and would highly recommend them.
Technician arrived same day to trouble-shoot the issue, the sales representative arrived first thing the next morning, and the replacement unit was replaced a few days later. They also provided a portable unit to provide relief while waiting for the replacement unit to be installed.
I did receive other quotes and while Hamstra was not the cheapest their pricing was competitive and I felt more comfortable with Hamstra.
Technician arrived same day to trouble-shoot the issue, the sales representative arrived first thing the next morning, and the replacement unit was replaced a few days later. They also provided a portable unit to provide relief while waiting for the replacement unit to be installed.
I did receive other quotes and while Hamstra was not the cheapest their pricing was competitive and I felt more comfortable with Hamstra.
Response from Hamstra Heating & Cooling, Inc.
"Thank you very much for your business. We are glad to hear that we were able to meet your needs and satisfaction. If you ever need anything else, please call anytime! The Hamstra Team"
Luke A.
Sep 2013
It was not a good experience overall. Unfortunately they sold me on customer service when I was gathering quotes. Hamstra was not the cheapest quote I had but I strongly valued the customer service aspect of their sales pitch.
I have had two major problems in the first year of service. The first problem was a roof leak do to the install. Hamstra refused to fix the problem untill I showed them in the contract where this was a warrenty item. Six months later my unit broke and it took 2 weeks to get it fixed.
I have had two major problems in the first year of service. The first problem was a roof leak do to the install. Hamstra refused to fix the problem untill I showed them in the contract where this was a warrenty item. Six months later my unit broke and it took 2 weeks to get it fixed.
Stuart B.
Aug 2013
It went better than I expected. Jeff Hamsrta, the owner of the company, personally came out to design this system revision. Hamstra Heating and Cooling did all of the HVAC work on my Jeff Wilmeng constructed home when in was originally built from 2006 to 2008 and I've been using them for maintenance on the 6 units in the system ever since.
The installation crew was great. They were neat, courteous, on time, and very professional. Billy, who is the leader f the installation team, found a potential improvement to Jeff Hamstra's design and this was incorporated in the new system. It greatly improved the system and saved me 5% on the final bill.
The sytem has been up and running for several weeks and I'm a happy camper!
The installation crew was great. They were neat, courteous, on time, and very professional. Billy, who is the leader f the installation team, found a potential improvement to Jeff Hamstra's design and this was incorporated in the new system. It greatly improved the system and saved me 5% on the final bill.
The sytem has been up and running for several weeks and I'm a happy camper!
Response from Hamstra Heating & Cooling, Inc.
"Thanks so much for your "straight A" review of our Hamstra team and our work. We're very pleased that we were able to completely satisfy you and we hope you enjoy your new system! Please be in touch if we can ever answer any questions or future needs. Sincerely, The Hamstra Team"
Georgiana J.
Aug 2013
The estimator came in, assessed the problem, explained everything, estimated cost of refit. He was methodical, painsttaking, and made sure I understood everything he was doing, what he found, what he recommended, and why. The crew came in and diagnosed and serviced everything. Then they sent in a guy to measure and doublecheck the re-fit. A crew of two came in to do the job. They were so quiet I didn't know they were there. I was impressed by the fact they seemed to enjoy what they were doing and how they functioned so well as a team. They went out of their way to answer my dumb questions. Everything was spotless when they left. They used the garage for their work and materials, and they not only cleaned up their part, but went on and swept my entire garage as well! The cost of the work was exactly as they had estimated. Initially, I thought it cost was too high, but when the job was over, I didn't mind because the work was so meticulous and the system now is so much more efficient. My utility bill is much lower.
Response from Hamstra Heating & Cooling, Inc.
"Hi, thanks so much for your wonderful review of the Hamstra Heating & Cooling Team. We are so pleased with your comments about our employees. We will pass along your kind words to them. If there is ever anything else we can do for you please let us know. Have a cool summer!"
James E.
Aug 2013
Very professional company. Our old system was over 20 yrs old and was costing a fortune to cool the house in the summer. Hamstra did a lot of measurements and tests of the house and system and recommended a Lennox system with an electrostatic filter. They told us in advance what would be happening and when it would be done, and the work went exactly as we were informed it would. All of the service technicians were very nice and appeared to be very knowledgeable. We've been running the new system for about 2 weeks, and the difference is like night and day. There is almost no noise from the furnace fans or the outside AC unit. The house's cooling is much more even, room to room. I haven't got an electric bill yet, but I expect to be very happy with that too. I was a little leery of the duct cleaning and sealing services. I didn't think it would do much of anything, but my wife insisted we do it. After the fact, I can say that I am very glad we had those services done. The dust levels in the house have gone done noticeably. We used to have to dust a couple times a week. We haven't had to dust yet since the new system went in.
Also, with the old system, I always had very slight allergic symptoms when the AC was running, nothing great but it was noticeable. From the first day with the new system. those symptoms disappeared. I'd now recommend those services to others in the future.
Overall, I am very pleased with Hamstra and would use them again in the future.
Also, with the old system, I always had very slight allergic symptoms when the AC was running, nothing great but it was noticeable. From the first day with the new system. those symptoms disappeared. I'd now recommend those services to others in the future.
Overall, I am very pleased with Hamstra and would use them again in the future.
Response from Hamstra Heating & Cooling, Inc.
"Thank you very much for your positive review of the Hamstra Team. We are extremely pleased that we were able to exceed your expectations and provide you with a new system, which we know you will love for years to come. Your Lennox system is top notch! Please be in touch if you ever have any questions or concerns. The Hamstra Team"
Emil M.
Aug 2013
Their tech immediately figured out that the AC system was wired totally incorrectly, and that the AC was running improperly. The improper wiring has resulted in several failures including damaged circuit boards and fan motors. I have had to pay Hamstra several hundred dollars in labor (the parts were under warranty) to fix the problems. They are one of the most professional companies of any kind that I have ever dealt with! This summer, the AC at the east end of my house needed a very expensive repair. As it was 22 years old, I decided to replace it with a new one. Of course, I chose Hamstra for the project. Hamstra spent more time analyzing my requirements and engineering the job than Charles Smith did for their entire installation! I chose a 16 SEER Lennox system that is the same size as the Amana at the other end of my house. The total cost was $10,400. I did not bother to shop around, because I knew that I didn't want anyone but Hamstra to install it. After the installation was complete, and of course everything has gone perfectly to date, I happened to see a Lennox display at Costco. Just out of curiosity, I stopped to ask what the 5 ton, 16 SEER Lennox system would cost through Costco. The quote was $700 more than the price I paid Hamstra. Needless to say, I could not be happier with Hamstra, and I have recommended them to anyone who needs AC work.
Response from Hamstra Heating & Cooling, Inc.
"Thanks you very much for your kind words of satisfaction with out Hamstra Team. We truly appreciate that you chose our team. We know that many times we are not the least expensive heating & cooling company but, like yourself, most of our customers realize that paying a bit more for quality, highly trained service technicians is well worth the added expense. Please be in touch if you have any questions or needs. All our best, The Hamstra Team"
D. N.
Aug 2013
They did a good job. They are a solid air conditioning company.
Response from Hamstra Heating & Cooling, Inc.
"We appreciate your "A" grades for our company. Thanks so much for choosing us to service your system. The Hamstra Team"
Diane A.
Aug 2013
They redid the entire roof HVAC and re-piped it so all our duct work is inside our ceiling instead of on the roof. We got all new duct work, heat pump and everything sealed. They are extremely knowledgeable and know their engineering. They really exceeded my expectations. They showed up promptly and on time. This is the second time I used them and I would highly recommend them to others.
Licensing
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FAQ
Hamstra Heating & Cooling, Inc. is currently rated 4.8 overall out of 5.
Hamstra Heating & Cooling, Inc. accepts the following forms of payment: CreditCard
Yes, Hamstra Heating & Cooling, Inc. offers free project estimates.
No, Hamstra Heating & Cooling, Inc. does not offer eco-friendly accreditations.
No, Hamstra Heating & Cooling, Inc. does not offer a senior discount.
No, Hamstra Heating & Cooling, Inc. does not offer emergency services.
No, Hamstra Heating & Cooling, Inc. does not offer warranties.