About us
Business highlights
31 years of trusted experience
Services we offer
Amenities
Accepted payment methods
Photos of past projects
Reviews
3.613 Reviews
Showing 1-13 of 13 reviews
Sidney H.
12/2015
appliance repair, appliance sales, computer repair
 + 1 moreI didn't realize that the Geek Squad worked on anything beyond computers and other communication devices. I went to the Best Buy website because that is where I purchased my LG refrigerator. It was beyond the warranty period, so I didn't go to the LG website. I found that the Geek Squad repairs all kinds of things. They were prompt and professional. I feel that they gave very good value and would use them again.
Description of Work: Geek Squad came out the day after I called to analyze the problem with my refrigerator, showed me the problem, gave me an estimate of the costs, ordered the part, came back a week later (as soon as the part arrived), fixed it within half an hour.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
Sandy M.
12/2015
computer repair
 + -1 moreAbout an hour. I have come to understand, that all service people now are pressured by AHT and every second is counted against them. These two young men did not seem to be rushed, and showed great patience with me. (I am a baby-boomer generation techno-phobe.)
Description of Work: I was the victim of a "website-look-alike" computer scam. A malicious app was installed on my computer that gave my scammers remote access to my computer. I had to unplug everything until it could be removed. Geek Squad removed the mal-ware, removed unnecessary apps that had accumulated over time, installed a security program that I had purchased. and then stood by while I made sure the WIFI was working with Netflix...(it was, they knew it would be, but I was happy they stayed while I checked two TV's.)
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$249
Julie B.
10/2015
computer repair
 + -1 moreunknown
Description of Work: Computer service
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Teresa S.
04/2015
computer repair
 + -1 moreI had a problem with quicken on my computer and called the Geek Squad to help me. They did real well and went through all the steps with me. He was very knowledgeable and spent 45 minutes with me. I was very pleased with the results and the effort they put into it. They determined it was Quickens issue so I had to contact Quickens.
Description of Work: I was having an issue with Quicken software on my computer and called them.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Ellen S.
03/2015
computer repair
 + -1 moreDid not want to rate geek squad. Never have used them. Best Buy was what I was trying to rate
Description of Work: Nothing
| Rating Category | Rating out of 5 |
|---|
Dean B.
06/2013
computer repair
 + -1 moreWhen it arrrived, the cassette player didn't work. Because it was purchased from a third party supplier, Best Buy advised me to contact them directly (A place called Focus Camera in Brooklyn, NY.). But Focus Camera would not respond to phone calls or letters. Finally the BBB of NYC got them to respond. Then Focus Camera claimed that we had never returned the unit. Finally, after exchanges of emails Best Buy refunded the purchase price.
Description of Work: I Purchased a "Boom Box" through their web site.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
$85
James and Christine J.
05/2013
ceiling fans
 + -1 moreI took the phone in 2 weeks ago, they told us intially that it would be 4 days to be replaced. This is the 14th day and corporate told us that they have 14,000 iPhones to be replaced and they still haven't replaced it. I'm legally blind and can only use the iPHone, they gave me a loaner phone that I can't use.
Description of Work: We had black tie on our phone and they told us it would be ready for today. They told us today that it would be any where from 2 days to 2 weeks to get it replaced.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Dan V.
05/2012
computer repair
 + -1 more-
Description of Work: I have a laptop with Windows Vista. I tried installing Windows 7 over and over again and failed. I was installing it as an upgrade and not as a complete hard-drive-wiped-clean installation. The reason for this is because I didn't want to reload programs and data. I decided to take the computer to the Geek Squad at Best Buy on North 1st Street and have them install Windows 7. I told the person at the counter about the problems I was having and my being unable to install Windows 7. I was told "No Problem! We install Windows 7 hundreds of times." They told me it would not be a problem to install Windows 7 as an upgrade. I waited a few days and went down there to see how it was coming along. I was told they had problems and could not install Windows 7 because there were problems with the registry. They refunded $100 of the $200 I gave them and told me the $100 charged was for their time. I really don't agree with them. If they tell a customer they will do the job then they must do the job. If they can't do the job then give the money back and smile. Don't charge a customer for services not rendered. I have been in business for all of my life and I would not treat a customer that way. Dan Veenstra
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$100
Skye C.
10/2006
What they don't disclose is that they are one of our nations Number One Magazine Agents. We have shopped there for everything from telephones, televisions, large appliances, printers, computer supplies and peripherals, CDs and DVDs and more! What we never knew is that when the clerk asked us if we wanted magazine subscriptions and we said NO.. He gave them to us anyway. When we signed the credit slip for our purchases, that.. Yes, THAT was our acceptance of getting two magazines.. And not at special rates or even normal subscription rates, but at NEWSSTAND PRICES! VERY high charges. And, Best Buy GAVE our credit card information to the magazines and we've been billed over 160 dollars and have been fighting like the dickens to cancel the subscriptions and GET OUR MONEY BACK! So far, no money! DO NOT SHOP BEST BUY!! Do not use a credit or debit card, write a check or use cash. IF you use a card, you are at HUGE risk of getting unwanted and unrequested magazines at a huge cost!
Description of Work: They describe themselves as: Best Buy Co., Inc is North America's number-one specialty retailer of consumer electronics, personal computers, entertainment software and appliances. What they don't say is that they are now one of the nations largest magazine subscription agents!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
$1,000
Katrina C.
10/2006
computer repair
 + -1 moreNo questions asked; they repaired the computer.
Description of Work: Repaired my laptop computer that was still under warranity.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1
07/2006
computer repair
 + -1 moreTHEY DID IT IN A TIMELY MANNER. THEY GAVE ME A TIME FRAME, AND THEY SURPRISED ME, AND HAD IT ACTUALLY DONE ON TIME. I WAS VERY IMPRESSED WITH THE SERVICE, AND WILL TAKE IT BACK TO THEM IF I HAVE ANY MORE PROBLEMS.
Description of Work: THEY CLEANED UP ALL OF THE SPAM ON MY COMPUTER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$60
JOE B.
07/2006
appliance repair
 + -1 moreI THOUGHT THAT THE PEOPLE WERE VERY PROFESSIONAL. THEY WORKED VERY FAST AND THE PRICE WAS NOT BAD AT ALL. THEY WERE VERY NICE AND RESPECTFUL WHEN THEY WERE IN OUR HOME.
Description of Work: WE HAD THIS COMPANY COME OUT AND FIX OUR DRYER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$250
07/2006
computer repair
 + -1 moreI HAD BOUGHT THE COMPUTER FROM THEM AND THEY WERE VERY HELPFUL IN THE SERVICING I WAS IN NEED OF. THEY HAD THE PROBLEM FIXED IN LITTLE TO NO TIME AT ALL.
Description of Work: I HAD THEM TAKE CARE OF A VIRUS AND INSTALL AN ANTI-VIRUS PROGRAM. I ALSO HAD THEM INSTALL A CHILD INTERNET USAGE MONITOR ALSO.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$75
Contact information
5311 S Calle Santa Cruz, Tucson, AZ 85706
www.geeksquad.com/repairLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Appliance Repair,
Ceiling Fans,
Appliance Sales and Installation,
TV Sales,
Computer Sales,
TV Repair,
Stereo and Home Theater Systems,
Camera Repair,
Auto Radio Service
FAQ
Geek Squad - Best Buy is currently rated 3.6 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Contact information
5311 S Calle Santa Cruz, Tucson, AZ 85706
www.geeksquad.com/repair