FAST RHINO

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Fast Rhino is very thorough. They have set up our networking process as well as wireless processes. They explain everything they are doing and make sure that you understand all that is involved with their service. They stand by their products and are available by phone or email if you run into a problem. We wouldn't use anyone else and I would recommend them to anyone else.

I called in the morning to report the problem. Dave ( a very nice and knowledgable guy) came in the afternoon. He fixed the problem, checked/did some cleanup, conversed in a friendly way, then charged me half price of usual $85 because the service took such a short time.

I had a laptop that was a few years old and with new operating requirments (RAM) my computer was running very slow. I called Fast Rhino and they dispatched a tech the next day and it was determined that I needed to add more RAM. I was amazed that the tech could install the upgrade i9n such a short time (less than 1 hr.) After the upgrade was installed the tech ran the computer and cleaned up several other items. WOW what great service. I've used Fast Rhino for the past 3 to 4 years and each time I've called them with a problem they responded promptly and their fee's are always reasonable. I rate them a BEST BUY for keeping my computers running.

I HAVE USED FAST RHINO FOR THE PAST FIVE YEARS AND REFERRED THEM TO MANY FRIENDS AND RELATIVES. THEIR SERVICE IS ALWAYS EXEMPLARY, ON TIME FOR APPOINTMENTS AND PRICE IS VERY REASONABLE. FAST RHINO'S SERVICE PERSONNEL ARE EXTREMELY KNOWLEDGEABLE, FRIENDLY AND ARE ALWAYS WILLING TO GIVE YOU TIPS TO IMPROVE YOUR COMPUTERS PERFORMANCE. I HAVE ALSO PURCHASED SEVERAL PC'S, LAPTOPS, NETBOOKS, ROUTERS AND OTHER ACCESSORIES FROM FAST RHINO. I AM HAPPY TO RECOMMEND FAST RHINO TO ANYONE NEEDING COMPUTER SALES OR SERVICE.

I used absolutely dread any computer problems because it is very hard to find computer service that is 1) competent and 2) not a rip-off. Thank goodness for Fast Rhino. I discovered them about three years ago and they have been a godsend. They are a small family owned company and have always given us very honest, competent, and customer oriented service. We always get great deals on new computers and equipment. They set up the computers, personalize them to the extent that you want by installing your own software or selling what you what you need, and remove all the bloatware before delivery. They have helped me with a variety of computer repair problems and have done it competently and swiftly. They have saved me money by encouraging me to bring in old software CD's to see if they are still valid rather than trying to sell me new stuff. Ditto with unnecessary repairs. I do a lot of business travel and they are always available by phone to rescue me if I have computer problems on the road. I have them on my speed dial and they have never let me down. They do work at their shop and will also come over to your house. They have helped us set up remote access, website updates, given us advice on software, hardware, and any other computer related problem. They have never tried to sell us any unnecessary goods or services. I know I sound like a fan club (we are not personal friends with them, honest), but computers have become so essential to many of us for business and personal use that having a reliable "computer guru" is extremely valuable. If you need one don't hesitate to use them. As for the person who gave them a "D" and called them "surly": The owners have always been models of politeness and professionalism. They are friendly, easy going people and I can't imagine them being "surly" with a customer.

Poorly

It went well. My connection to the internet is through my cell phone. The connection was getting worse. He came back out to help me with my internet connection. I have total confidence in him and his service.

Responded promptly in a business computer crisis and cleaned a bad virus from our network. They then made sure we would not be reinfected.

I give Fast Rhino an A-Plus for quick response, quick diagnosis of the problem, very cogent explanation to that problem to me, and speedy repair with laptop being delivered to my home within three days. I am exceptionally pleased with the quality and professionalism of the work.

Overall performance was great. Merlin was very thorough in setting up the computer after purchase which included installation of Vista and setting up a wireless connection with a laptop computer in another room. We have used Fast Rhino on previous occasions to correct problems on our older computers. They are always available for help over the phone which has been a great help as we learn Vista. We highly recommend Fast Rhino for computer service and for the purchase and setup of new equipment.

Just when I thought customer service was a thing of the past Fast Rhino appears in my life. This is a GREAT small local business. Courtesy, expertise, and free info (for old dogs like me) abound. I was given an estimate of charges but ended up way below that (I think they charge too little for all they do!!!!) Service was timely, efficient, and friendly. I WILL use Fast Rhino again!!!! Thank you Sherrie, Merlin, and staff!!!

Excellent; very professional and polite from initial phone call to visit 2 days later.

Thoroughly professional, explained things in layman's terms and completed job in a timely manner. Reasonable rates.

THE COMPANY WAS VERY THOROUGH ABOUT THEIR WORK. I WAS VERY PLEASED WITH THEIR WORK. THEY ARE VERY AFFORDABLE AND EFFICIENT WITH THEIR WORK. I WOULD RECOMMEND THIS COMPANY TO EVERY ONE.

WE THOUGHT THAT THIS COMPANY WAS VERY PROFESSIONAL EVERY TIME WE ARE IN THE STORE. THEY HAD OUR COMPUTER UP AND RUNNING WITHIN A TIMELY MANNER. THIS IS THE ONLY PLACE WE WILL TAKE OUR COMPUTER.