Dreamstyle Remodeling of Southern Arizona

DreamStyle Remodeling Does not Honor Their Lifetime Warranty Representation On January 20, 2025 we started to call DreamStyle’s customer service to request help repairing the shower we purchased in 2019 that came with a “lifetime warranty”. During a shower some of the parts from the shower fell into the shower floor. This is something we did not know how to put back together. When my husband called the customer service number, he was quickly transferred to another phone number. It always rolled over to voice mail. Over the course of a week, he left 3 messages. The following Monday he again called the customer service number in both Phoenix and Albuquerque and requested to talk to a supervisor regarding not receiving call backs from messages. A supervisor was not available at either site, but he was assured by both that he would receive a call back that day. Three days later and we have not received a call back from anyone. We have now reached the conclusion that we are being intentionally ghosted and there is no intention of honoring the warranty. If you are looking at a shower remodel do not use DreamStyle if you want a company that honors their warranty.

I had two showers remodeled by Drean Style recently. The team of Jose A. Parades Jr. and Jose a. Parades Sr. is excellent. They provided great workmanship and exceptional customer service throughout the project. The project was scheduled to be completed several weeks prior but due to supply chain issues it was delayed. The project was completed on time once it started. I would recommend this company and specifically this team if you are in need of a shower remodel. The cost was more than I expected but, in the end, well worth it.

We were very impressed with every step of the process from signing the contract to completion of the job. Jose E and Jose C, our installers were very efficient and kept us regularly advised of their progress. It was really refreshing to work with a service provider that came through on every single aspect of the job from start to finish. We are especially appreciative of the lifetime warranty we received. We would highly recommend Dreamstyle Remodeling of Southern Arizona.

We had 23 windows replaced. James and Pio did a wonderful job - they were on time, worked hard and made sure I knew how to take care of my windows once they were installed.

We had our bathroom shower remodeled by Dreamstyle and they did a wonderful job. The arrived on time and completed the job in one day. That night we found some small problems, however they returned the next day to fine tune the shower. When we remodel again I will definitely consider Dreamstyle. I will also let my friends know how great a job they did.

Dreamstyle replaced our old shower with a new one, exactly what we wanted, in one day. Jeremy and Brandon were prompt as scheduled. They were friendly and courteous and answered all our questions as their work proceeded. Their work was seamless and efficient and the cleanup was excellent. We were very impressed with both young men. Thank you Dreamstyle. You will be highly recommended by us. Ken and Diana Kinared.

Everything on the install was fantastic. Jeremy Lee and Joseph Thomas were exceptional installers. They were professional and explained the steps of the installation process to completion.

We had our shower redone with Dreamstyle. And first I will say it was very expensive. Now, I'm of the opinion that you get what you pay for, and we could afford it so the expense was not a concern for me, however for many having paid what we paid to have delay after delay and issue after issue was certainly not ideal and this is the reason for the 3 stars. I also want to say that all the installers who came to our house were nice and respectful and did the best they could. From the beginning we had been told it would be a 1-day project, from the sales person to the scheduling person all said 1 day project and then waiting 24 hours before use. We were also told that keeping our $4,000, dual hinge, glass shower door would be no problem. We also signed up for the project November 22nd of 2022. Our day of install was finally scheduled on Friday, February 17th, 2023. When the installers came on the day of install the first thing they told me was, this is going to be a 2 day project. Honestly, I suspected as much so I wasn't upset but a phone call to tell me what to expect would have been way better experience than being told when they show up. Not to mention the fact that they had 4 months to figure that part out. This also presented a challenge for us since my wife and I had planned to visit friends on Saturday afternoon and stay the night until Sunday. It turns out the reason for the 2 day project was because they needed to wait for some kind of quik-set to dry. However, when they showed up on Saturday the 18th it was still not dry. So the next option would be to wait until Sunday, which our installers were willing to do but of course we could not accommodate. We were told by our installers that they had projects all day Monday so the soonest they could come back was Tuesday the 21st. Which we agreed to and had no use of our shower for that entire time. On Tuesday two entirely new people showed up to finish the install. This seemed strange because it felt like the delay until Tuesday was specifically the original installers schedule not their entire team but either way new people showed up. They worked for the whole day Tuesday but then said that they couldn't install the door. This was a big deal because we would never have agreed to the project if we knew they couldn't do that and we had been reassured by numerous folks that it was fine. We agreed that the installers could discuss with those who had told us it was fine in order to find a solution to the problem. So now, this is a 3 day project and it's taken 6 days to complete. Lucky on day 3 the installers have come up with a way to install the door and they do. Once finished there are still 2 shelves and a shaving step that we're told can easily be added on later and they they just hadn't been received yet. Also our door would only pull out even though its a dual hinge and when asked about it I was told they can't make it go both ways. Discussions were had about the ability to fix the door, I didn't believe the installer so I called the company and when the glass guy Nick, showed up he fixed it right up which was fantastic. Nick was able to make a small adjustment and give us a new water guard along with cleaning and lubing up the hinges. However, Nick didn't come until Monday March 13th. He did have the remaining parts but the second batch of installers had not taken into account the placement of the shower knob and the shelving to line up. So we needed someone to come later who had all the necessary parts and pieces to properly finish the job. Luckily they came the very next day, March 14th. But when he showed up, despite having told my concerns to the project manger and Nick the glass guys having said that he texted pictures of the issue, the now 3rd set of installers said he didn't have all the pieces he needed and it would be best to come and finish the job the next day, March 15th. Which he did, Jose E. and Jose C. showed up today and finished the job as was originally sold. So a project signed for in November which was scheduled for February apparently didn't have all the parts in until March and what was sold as a 1 day project turned into a 5 day project and took 27 days to complete. I want to shout out specifically Nick, Jose E. and Jose C. for doing some great work. But they can't get 5 stars. The miss communication, along with need to be available for 6 some odd days to show, discuss and figure out how to complete my project, not to mention the time in-between when we had a functional but half finished shower, and the disparity on the abilty for some installers to solve problems & others who were clearly more competent all for almost $15,000 makes this a must be 3 stars. The only reason they got 3 stars is at the end of the day we did get what we wanted. I honestly don't think i would recommend them to our friends and family unfortunately and this is my recommendation to those who read this.

We recently had our shower remodeled by Dream Style Remodeling. Our installers: James D, Cody E and Luis O did an outstanding job with demolition and installation. They were very polite, asking appropriate questions when necessary and called to advise when they would arrive. They also did an outstanding job cleaning up every day. We would highly recommend these men for any remodeling other folks need. Thank you, James D. Cody E and Luis O Sandy Elenz

The installers did a great job. The project went smoothly as I can be picky with attention to detail. With timely service and quality work, would highly recommend Dream Style for bathroom remodels.

Dreamstyle replaced our old bathtub shower with one that is handicapped accessible. Robert T, Roberto V and Ryan L did excellent work. They finished in one day. They were very friendly and helpful. Thank you, guys!

Ivan, Kevin, Adam excellent services installing 25 windows, very knowledge, great communications and best of all great finish work. Also very friendly personalities and professional services. If you want a great installers these guys are the best

Hector and Brian were fantastic! With old houses, nothing ever goes according to plan but they managed the entire process professionally and beautifully. I would absolutely use Dream Style again and would request Hector and Brian

Jose E. and Jose A. did an awesome job. They were professional, courteous, and conscientious about keeping everything clean and picked up both inside and out. They did not mind us coming in and 'peeking' or asking questions throughout the installation.

It went very well. They came, they remodeled, they left. It turned out very nice. Our Master Bathroom has never looked so good. Jeremy & Jessica did an excellent job. The product is very nice, well made, & excellent to keep clean. The BEFORE & AFTER photos don't lie.

went well Luis and Jesus were great guys. Finished in timly manner. Kept me up to date on what was happening. Jesus and Luis were easy to talk to and left us good instruction on what to do with our windows and door till the sesalants dryed.

Great! We have the best crew! Santiago and his team did AMAZING. Their work is Great quality and they take their time to really do everything. 10 out of 10 would recommend dream style and definitely ask for Santiago and his crew!! They went out of their way for us!

The sale The sale person Luke R was great, explained everything thourghly. Was a pleasure working with Installers Jesus and Adam Jr. !! They were very professional, prompt and courteous , their craftmanship and installation was great !! Kept us informed throughout the install, would use Dreamstlye again for any future installs

From start to finish the experience was outstanding especially with the installation team of Jeremy and Jessica. They were both timely, professional, thorough and personable.

From beginning to end, the job went perfectly. We had no idea what to expect and everyone, from sale to shower installation to glass installation, everyone was friendly, punctual, and professional. I highly recommend them.

We got two bathrooms remodeled in our older home. The whole process was very easy and surprisingly fast. Because our house is older there were some unforseen details that extended our job but, overall we could not be happier with the improvement to our comfort and home's value. We are so grateful to the whole team for their exceptional service, skills and positive attitudes. Thanks very much. Would recommend. Our team for Job# TB21-0682 was: Chris Black - Project Manager Raymond Dean & Dillon Elster - Installer/s Brittany Vasquez - Office Aaron Stanley- Sales

We have nothing but praise for Dreamstyle. They removed a shower/bathtub setup and replaced it with a beautiful walk-in shower. The complete project was completed in one day and we are thrilled with the results. We would definitely recommend Dreamstyle for people who need shower/bathtub renovations. TB21-0623

Ivan and Adam were courteous, respectful, professional, punctual responsive in keeping us in the loop when an issue arises. Ivan, Kevin and Adam are wonderful.

Luis, Pio and Jamie where great to have working in my home. They did a beautiful job on installing my new custom windows and cleaned up afterwards. I would have them back to do any future work in my house.

Jeremy and Luis did a fantastic job. They were fast, professional and courteous. I was also very impressed with the company's customer service. I received multiple phone calls with status on the supply and hardware orders and I was called to schedule install immediately after all the parts were in stock. Highly recommend this company.