Where to begin?...I hired this company based on the good reviews and a recommendation through Evolve vacation rentals. They sent out Dan & Amber, who go by (and bill me) by another company name, Dustbusters (?). They required an initial cleaning of $300 to start. Considering i just had a deepclean and didn't need a whole house clean, i went along because i needed new cleaners. Long story short, they do not communicate promptly, and ONLY THRU TEXT whenever they do respond to you back, they don't answer urgent emails regarding guest concerns, did not follow through on my specific cleaning & repair requests (guest reported the oven was smoking whenever turned on and setting off the alarms, the noisy dishwasher, the extremenly loose front door knob, etc.) because they did not really clean the dirty oven (they insisted they did), during the initial deepclean, which i specifically asked for and many other missed places. In short, they did not really do an initial deepclean, and do not conduct prompt turnovers between guests, and treat you horribly. My guest reviews on cleanliness since hiring this company went down. And i am stuck without turnover cleanings during Tucsons short busy season. Buyer beware!!
Description of Work: Short-term vacation rental cleaning
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$300
Pam J.
10/2020
5.0
house cleaning
+ -1 more
The cleaners arrived promptly; friendly & professional, they went right to work and did an outstanding job! I will definitely hire this company in the future!
Description of Work: I needed a deep clean of my one-room apartment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Melvin M.
06/2020
5.0
house cleaning
+ -1 more
Very well and on time
Description of Work: Clean whole house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$410
Response from Distinctive Cleaning & Maintenance Services
Thank you for the review. As a business owner it is so important to meet the needs of my clients. I am happy to know we did just that! Thank you, Dori Stolmaker, Owner
Sue B.
02/2019
5.0
house cleaning
+ -1 more
There was 5 years of nicotine on my bath walls. They totally removed all the stains and odors. The walls were textured, so it was more difficult to clean. The team was professional, polite and cared about their work.
Description of Work: Walls washed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Distinctive Cleaning & Maintenance Services
Hi [Member Name Removed] I greatly appreciate your trust in is to get the job done for you. Thank you for choosing Distinctive Cleaning &Maintenance for your home needs. Dori
Thomas B.
04/2014
1.0
house cleaning
+ -1 more
I did not have the service done. I was needing a cleaning done by a specific date in March, don't hold me to the 10th, I don;t recall the exact date, it was before the 15th. By the time they got back to me and the first available date they had open was to come and give an estimate was way too late. Would I use them? I may concider them in the future if I knew what would be happeni in 3-4 mos. out.
Description of Work: nothing
Rating Category
Rating out of 5
Response from Distinctive Cleaning & Maintenance Services
I pride myself on the fact that I have a small business and maintain a steady flow of business. Yes, since I have a "family-style, small" staff, unfortunately new clients sometimes do have to wait up to two weeks to get scheduled and in the spring I am exceptionally busy. I myself, Dori Stolmaker, am a working owner and have no problem going out to clean myself if my schedule permits; I am sure that this incident was one that does not happen too often. It's unfortunate that I could not schedule the cleaning.
KENNETH P.
01/2012
5.0
house cleaning
+ -1 more
They pride them self on how they can clean lime scale out of sinks. I liked that they were a little bit early and they did every little bit that I contract for. Very professional she has a beautiful website that has before and after pictures. She did our kitchen sink and did a marvelous job! She's worth every penny!
Description of Work: I used a groupon coupon for two 3 hours cleaning for my home.
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Service Categories
House Cleaning
FAQ
Distinctive Cleaning & Maintenance Services is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Distinctive Cleaning & Maintenance Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa