Desert Renovations LLC

Took Ken Brandstatt to Pima County Justice Court, proved through data from National Weather Bureau that there had been no rain for months, to refute Brandstatts claim that damage was caused by monsoon storm. Court found against my claim, but I have not used Brandstatt or Desert Renovations since. Nor would I.

It went good start to finish he ran the crew and visited the job everyday. He gave me good advice on the best products to buy and best methods to build all the different fences. He educated me on what was needed to bring things up to code and then did it with electrical, wiring and lighting. Sometimes he over promises on what he can deliver and has to really push to get it all done but he does extra things not included in the bid at no extra charge. He handled all the dealings with the City of any information and permits needed. He just took care of everything for me.

When I first met with Ken, he was very professional with me and my wife. Ken and his partner Michelle came by our house on a Saturday to take measurements, so that they could give us a detailed estimate. Saturday was the only day of the week that one of us was able to be home, and they gladly worked with our schedule. Ken had the estimate ready by the following Tuesday. Ken had done something I had not seen from any of the other contractors we received estimates from. He provided a detailed cost sheet detailing where every dollar would be spent. In addition to the detailed estimate, he provided a blueprint drawing for the patio so we could visualize it better. Ken's original quote was just outside of our budget. I had explained to Ken that we would like to hire him, but we are on a tight budget. A few days latter I received an email from Ken with a new estimate that was workable for me and my wife. We decided on a date and time to lay the new concrete patio. Ken, Michelle, and their crew showed up on time and went straight to work. They finished the patio the same day. They were very professional, and willingly answered any questions I had after the job was done. There was one misunderstanding in regards to the haul away fee for the excavation dirt. Ken had put on the contract that there was a charge for each trip to the dump. I did not realize that it was for each trip made. When the job was completed he informed my wife that there were the additional charges my wife wrote him a check. The additional amount put us over our budget. I contacted Ken the day after he completed the job and explained to him the situation about not knowing the fee was for each trip, and that the additional haul away fee put us over our budget. Ken was very understanding, and by Monday he refunded the extra trip charge. To me that is great customer service. My wife and I have been ripped off before by a previous contractor. Ken restored our faith, and we will definitely hire Desert Renovations in the future.