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Desert Moon Heating and Cooling Co

Heating and Air Conditioning

About us

Award winning.

Business highlights

21 years of trusted experience


Accepted payment methods

Check
MasterCard
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Reviews

4.916 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
6%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-16 of 16 reviews

Casey S.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
I called Scott on a neighbor's recommendation after the company we were with started always selling us some part or service. He was prompt, knowledgeable, and saved us $1200 for a blower motor replacement that we didn't need. We'll use Scott/Desert Moon from now on!
Description of Work: HVAC check up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$58.5

Anne M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
prompt service at a very fair price
Description of Work: Freon replacement and tune up of 2 AC units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Bob & Rebecca E.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Scott Weaver has provided excellent service at a very fair price. Fast, friendly and professional.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathryn C.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Scott explained the various brands, pros and cons, and what my options were. He was able to obtain a unit and install it within just a couple of days. This was a year ago, and it's worked fine since then.
Description of Work: My A/C failed in the hottest weather, I needed to replace it, and I was due to leave town for 2 weeks. I wanted the work completed before I left town, and my regular guy was overloaded, so he suggested I try Desert Moon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bernie W.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Routine semi annual furnace maintenance. This is a mommy & pop business I've used for at least 8 years and am not only pleased with them, have recommended them to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$61

patrick M.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
Last used company in 07-excellent then excellent now
Description of Work: Fall checkup for gas furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

James B.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Overall, it was excellent
Description of Work: One central air unit was not cooling. The other one made a loud bang when coming on. Scott blew out the drain line on the one that was not cooling, identified the cause of the noise in the other one (improper installation) and fixed both problems. A second trip was required to correct the bang because he needed to obtain some sheet metal supplies. He inspected the ducting in a section of the house that is not cooling adequately and identified the exact cause (once again, improper installation that, unfortunately, cannot be rectified without major structural work). He also determined that the sizing of the units originally installed was wrong. He did not try to sell me new units, rather, he just pointed out that the requirements had not been met and said he would not recommend changing anything, as long as we continued to have comfortable temperatures in the house. We bought the house two years ago on a short sale when the builder ran out of money. It's clear he was cutting corners at the end. I believe that if Scott had done the original installation, none of these problems would have occurred. I will be using Desert Moon on any of my air conditioning needs in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

KARL S.
02/2012
4.0
heating & air conditioning/hvac
  + -1 more
Desert Moon is a small operation, but very professional, prompt, punctual and efficient. If you have an HVAC issue, give these guys a call.
Description of Work: Desert Moon was called out by my home warranty folks as my HVAC was in it's death throes last summer. These were the 3rd HVAC guys out of 4 that looked at my HVAC over a period of 4 weeks. They quickly diagnosed the issues (frozen coil), did the quick fix and gave me a thorough rundown on short term options, long term options and dealing with the home warranty folks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Bob & Rebecca E.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
.They are friendly, punctual, fair prices, and trustworthy.
Description of Work: .They came out to service our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

sharon D.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
They were over promptly and found the problem which was very minor
Description of Work: My air conditioner did not work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

KARL S.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
The HVAC quit working during a typically hot Tucson summer weekend. I called the Home warranty folks, they sent out Desert Moon. The home warranty folks send out a different firm every time. This was my first experience with them. They're a small operation, but very professional. Tehy ID'd the problem (frozen coil) and got the HVAC working in short order. They discussed the ins and outs of HVAC repairs vs the home warranty as well as discussed options for HVAC system replacement.
Description of Work: Desert Moon came out under my Home Warranty to fix my broken HVAC (frozen coil). They were punctual courteous and knowledgeable. They explained the ins & outs of the home warranty in regards to HVAC repairs and also answered my questions regarding a potential future HVAC system replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Linda N.
12/2010
5.0
heating & air conditioning/hvac
  + -1 more
I've always been pleased with their work. They were excellent to deal with and they are the vendor of choice for me for that sort of work.
Description of Work: I used Desert Moon Heating and Cooling to provide service on our central heating and AC unit. They replaced a blower motor and rewired a thermostat that got chewed up by some animals. They recharged the freon once.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andres A.
07/2010
5.0
heating & air conditioning/hvac
  + -1 more
It all went very well from start to finish: the Desert Moon person arrived on time, did a thorough job, answered all my questions, gave me some advice as to regular, simple maintenance I should perform on a monthly basis (clean the heat pump filter)
Description of Work: A Heating/AC company with which I had a maintenance contract sent a supervisor (not a regular technician)for our Spring maintenance service. After a quick inspection, the supervisor warned me that our heat pump (installed in 2001) was about to break down beyond repair, as evidenced by a leak of the freon gas, and rust on the metal base. He urged me to replace the equipment as soon as possible, and "graciously" gave me quotes for new equipment installed by his company. All the options were pricey. I called Desert Moon for a second opinion; the owner of the company came and conducted a thorough inspection: there was no freon leak, and the rust had been caused over the years by water condensation in the closet where the heat pump is located; he found that the whole system was working perfectly and even exceeded the manufacturer's specs; this equipment, he said, is good for at least another 5 years. The Desert Moon owner charged me $55 for his time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Dwight C.
12/2008
5.0
heating & air conditioning/hvac
  + -1 more
They've always done good work. They were prompt, professional and clean. The people that show up at the house are tidy and well groomed. All around a professional experience. The only thing that annoys me with them is they keep limited office hours, so it's difficult to schedule with them. They're very punctual, just sometimes hard to get a hold of. I would use the company again.
Description of Work: They fixed the condenser a couple times. Most recently they turned on the gas heater.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

KAREN S.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Scott is very honest. We were prepared to replace the A/C units as a neighbor had done. Scott advised us that we can use the units we have for a long time, yet. So, we really appreciated that he gave us the straight story and didn't try to sell us anything that we didn't need. We like the company policy of foregoing the service call if they have been out before (to thank repeat customers) plus a 10% discount on parts and labor.
Description of Work: Scott checked out both A/C and heating units (2 each, dual-cooled house). One A/C was not cooling. He determined that it needed to be recharged with freon. We discussed possible ways to overcome a design problem with the house ductwork not delivering sufficient airflow to bedroom area. We arranged to replace some of the cheap, builder-installed registers with more adjustable ones to better regulate airflow (that was a separate job, also with Desert Moon).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133

ROSALIE C.
07/2007
5.0
heating & air conditioning/hvac
  + -1 more
Desert Moon Heating and A/C did very nice job for me. Since my A/C unit is pretty old, it tends to have a lot of problems. Although it would probably to buy a new one, they never push that on me and I appreciate that.
Description of Work: They came in and did a normal service on my air conditioning unit in my 1800 square foot house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

    Contact information

    PO Box 35892, Tucson, AZ 85752


    Service hours

    Monday:
    7:00 AM - 3:00 PM
    Tuesday:
    7:00 AM - 3:00 PM
    Wednesday:
    7:00 AM - 3:00 PM
    Thursday:
    7:00 AM - 3:00 PM
    Friday:
    7:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Desert Moon Heating and Cooling Co is currently rated 4.9 overall out of 5.

    Monday: 7:00 AM - 3:00 PM

    Tuesday: 7:00 AM - 3:00 PM

    Wednesday: 7:00 AM - 3:00 PM

    Thursday: 7:00 AM - 3:00 PM

    Friday: 7:00 AM - 3:00 PM

    Desert Moon Heating and Cooling Co accepts the following forms of payment: Check,MasterCard,Visa
    No, Desert Moon Heating and Cooling Co does not offer free project estimates.
    No, Desert Moon Heating and Cooling Co does not offer eco-friendly accreditations.
    No, Desert Moon Heating and Cooling Co does not offer a senior discount.
    No, Desert Moon Heating and Cooling Co does not offer emergency services.
    No, Desert Moon Heating and Cooling Co does not offer warranties.

    Contact information

    PO Box 35892, Tucson, AZ 85752


    Service hours

    Monday:
    7:00 AM - 3:00 PM
    Tuesday:
    7:00 AM - 3:00 PM
    Wednesday:
    7:00 AM - 3:00 PM
    Thursday:
    7:00 AM - 3:00 PM
    Friday:
    7:00 AM - 3:00 PM