Desert Duct Detailing

After a bumpy start due to an appointment time mix-up, everything went very well. Work went quickly and everything was left very cLean.. I would definitely hire them again.

I made an appointment for the work to be done but nobody showed up on the agreed-upon date and time. Since I'd stayed home specifically for them, I was a bit upset and tried several times to reach them. After a few hours, Travis did return my call, said he couldn't find my appointment anywhere, but did agree to come out the next morning (a Saturday) to remedy the situation. They did show up in a timely manner on Saturday and cleaned the air ducts and the dryer vent. The air duct cleanling, especially, made a huge difference in our air quality. I would hire them again, but I'd certainly contact them prior to the appointed time to make sure that they would show up.

I recently had a baby and wanted to have our air ducts cleaned out for healthier air quality. After reading reviews I thought Desert Duct Detailing sounded the best. Boy was I wrong. I am extememly dissappointed and frankly a little outraged at this company. I'm not really sure how they even have a 5 star review based on my experience today. I spoke to Travis 2 different times, he was very friendly and seemed very professional. I scheduled a time and date with Travis, took the day off from work, cleaned my house and had my husband move furniture out from the walls to make room for them (we have floor vents), woke up early with my 3 month old baby to get him fed and ready before they arrived. THEY NEVER SHOWED UP. I called 4 times in a 4 hour span to try and see what was going on. The voicemail was full so I tried to text the number. Still, no one has shown up, I have not received a call or message and basically went through a ton of trouble for absolutely nothing. It is utterly pathetic you would treat a customer this way and have no respect for their time or effort as a paying customer for your services. Not even a call to let me know the situation or to reschedule. Literally NOTHING. You should be ashamed of yourselves for the way you handle business. This is bad business and I would not reccommend at all. I work with a lot of home owners, realtors, contractors and businesses and I will certainly be passing along the information that you are not a dependable company and do not respect your customers time.

Travis Spencer is a professional with good equipment and is very knowledgeable. His background in installing and repairing AC's was key to solving my smell issue as he determined the AC coils needed cleaning. He arrived on time and completed the work well within his estimated timeframe. He listened closely to my concerns on the smell and tracked down and repaired the issue. Based on his work I scheduled him to clean my main house ducts

Travis called back quickly, scheduled a time with 72 hours and arrived on time. I was at work but Travis kept me updated by texting pictures. I will definitely use him again in the future

It seemed like things were going to go well...at first. I e-mailed the owner, Travis, on 5/27 to request a cost estimate and then to schedule a date for service. He responded promptly and agreed to a date of 6/2 at 10am. On 6/2, he was a no call/no show. My husband was able to reach him by phone and he indicted that his work vehicle had been rear ended and he would need to reschedule. The new date and time was to be 6/6 at 10am. On 6/6, again Travis was a no call/no show. I sent him an e-mail asking what happened and never received a response. Hard to provide good service if you blow off a customer and fail to communicate. Very disappointed since I had based my selection on the previous Angie's list reviews which were very good.

Very professional job by Travis and his asst. Jim . They a quality job and clean up.

timely and well done. directions followed to a T

Very well. Very professional-dryer duct cleaning was absolutely necessary

I could schedule their service within a couple of days. They arrived on time. In two hours all the vents were clean. Also they cleaned up after themselves. They were professional in their behavior and provided an excellent quality of service.

Travis responded quickly & arrived right on time. He was professional & friendly. I would highly recommend him.

Travis the company owner did the work he was very knowledgeable, prompt, courteous and did the work in a very professional manner! Desert Duct cleaning will be our company of choice for any and all future work! I highly recommend that if you need your ducts cleaned that you call him!

They were professional and worked nonstop for six hours. They were very neat and left everything nice and clean. We would certainly use them again.

Travis was a very respectful and professional. Not in hurry, answered every question doing quality work. He was very customer oriented. We will use him again..

My service was preformed in a professional, timely and friendly manner, by owner. I was very pleased with the service and quality of the job done. I noticed that rather than dusting my home every week, I had week off from dusting to enjoy coffee and scones with my sister and family. I only have to dust my home every other week now, here in our dust ridden town. My allergies symptoms have improved greatly and feeling very happy about that. Travis, the owner was very professional, quick, and even swept my floor!! This year, my duct cleaning will be done by Desert Duct Detailing. Thank you Travis! Sincerely, Shelley Valencia Tucson, Arizona Happy Customer!

Travis was very professional in his interactions with me, punctual, and quality of work excellent.

It went great, they were professional in there approach and showed us their results in their vacuum . Should have had it done sooner.

I called Home Advisor and they recommended Desert Duct Detailing. An appointment was made for two days later. Desert Duct Detailing was expected at 10:00 and called at 9;45 to say they were on their way. I've never had the ducts cleaned in the house. Desert Duct Detailing did a fantastic job, cleaning out the ducts. As it was the first time, ever done, the ducts were disgusting, and there was a bit of dust covering the areas where the ducts were cleaned. Travis went the extra mile, pulled out his shop vac, and cleaned up all the dust. Would hire again and would definitely recommend to anyone

Excellent! Very professional, friendly service. Arrived precisely on time. Five stars!!!

This company works efficiently, thoroughly and quickly. They completed the work after arriving at the specified time in three hours, originally estimated at four hours. I would definitely recommend Travis to anyone needing duct work of any kind in their home. DDD is most definitely a class act !

Excellent, fast communication. The service was done quickly and Travis was very thorough in cleaning up everything. Also, he arrived right on time.

Travis and crew were extremely professional and courteous. Did a VERY thorough job. Responsive to our requests and explained all of their processes. Worked very hard for over 4 hours. Removed and cleaned all air vents, cleared all air duct systems, sanitized ducts, cleaned exhaust fans, dryer vent, A coils and kitchen hood.

The service was prompt, thorough, and well done. Everything was explained to me in advance, including any optional services that would be available.

I'm happy that I chose Desert Duct Detailing. Travis is polite, hardworking, and knows his way around ducts. He also cleaned up thoroughly when finished. I strongly recommend this company.

Travis was on time and very friendly. He did an amazing job, definitely worth the money. I have no dust since, and he made no mess while there. Travis explained everything to me while he was doing it. I will be using him again once a year and would recommend to all my Family and friends.