Cool Breeze Comfort Solutions

The technician told me that the compressor motor was on it's way out because it was drawing excessive current. He gave me a price for a new system. I contacted several companies for quotes. The next day the air conditioner stopped working. I called and the technician came out, fiddled around and said it was working. It wasn't working. One of the companies that I contacted for quotes came out and told me that the freon had mostly leaked out through a connector that the technician had connected to. He had put the cap on only finger tight. Had he tightened it with a wrench the freon would not have leaked out. The guy from the new company refilled the ac with freon and now the ac is working. The bottom line is that I had to purchase a new ac when I didn't need one. Not only that but he didn't perform the tuneup. To summarize the technician didn't do what I paid for and caused me to buy a new ac that I did't need. In the meantime my old ac is working fine.

Tech found no problems except dirty coil fins

I paid for a 20-point inspection--but there doesn't appear to be anything done to the unit. I never received an invoice, receipt, or anything that documented what was done...and our air conditioner still doesn't work. We called, and we cannot get someone to look at the unit for another FOUR days. We live in AZ and we hit over 100s daily. Not having a functioning air conditioner is a terrible situation to be in.

Very efficient. They left w/o cleaning the dryer duct as advertised but frankly I forgot about it until they left...

Scott was a very competent serviceman with good knowledge, found the problem immediately.

My A/C stopped working on Friday night. Calling around Saturday morning, CoolBreeze was the only company that could squeeze me in to their schedule on the same day. Said tech would come between 4 and 7 p.m. but if they could get there earlier, they would. Tech called before 2 p.m. and said he could be here in 10 minutes. He discovered the problem immediately. I was delighted that it wasn't a bigger issue. Was not charged extra for a last-minute Saturday call. Work done quickly and professionally. Am sitting here enjoying the cool air! Very pleased!!!

Great service. Arrived early, got problem fixed quickly. Great customer service. Thank you Scott.

yes, pleasantly surprised by punctuality, service and demeanor

A third party vendor came to our house to do the work. In the details on the deal there was no mention of a third party coming out to do the work. I noticed the men weren't wearing shoe covers and asked how they would keep our white walls and white carpets clean during the duct cleaning. Both me and my wife were uncomfortable with the idea of the third party, because we hired Cool Breeze. We've decided to cancel the deal. I originally choose Cool Breeze because I though the price was good and seemed like a comparable price to other companies.

Very professional and personable. Did not try to sell us something we did not need. Gave us lots of pertinent information. Will use them in the future for any problems we encounter with heating or airconditioning problems.

Didn't have a ladder for first trip out. The guy was very apologetic and got it rescheduled.

The service was prompt, professional and I was very satisfied. The technician took about 20 minutes to check the system, and then advised that my air conditioner system was working quite well for its age (10 years). This was the first time I'd had any checkup on the system, so I was pleased to get a good report. For the cost, I thought it was more than reasonable. Plus, the company provided me with free future checkups for the next year, and a promised reduction on future equipment, when and if it should be needed. I would fully recommend this company.

This is the second time I have used them. The first time was an inspection of my furnace and this was an inspection of my air conditioning system. They did a through job both times and did not try to push me into additional services or upgrades. They did find one issue with the air conditioning system, showed me a photo of the problem, and recommended a solution, but were not high-pressure in any way.

Very professional, fast, intelligent and customer orientated. He went beyond the job to give great service and improve not only our A/C unit but the cooling throughout the house as well.

Scott came out and did everything that was promised. He was very courteous and showed me everything that he was doing. It turned out that I needed a new capacitor for my unit and he replaced it. He told me that he was going to give me a free year of maintenance, this I have not yet seen, but overall I was satisfied with the service.

The technician, Frank is the best; extremely knowledgeable, personable and helpful. They were easy to schedule, punctual and very very reasonable. Was nice to meet someone who was there to help and provide outstanding service rather than charge an outstandingly high price. Best way to sum them up is: low price, outstanding quality service!

The technician showed up on time (4-10-15) was courteous and kept a clean work area. He told me he would return another day to complete the job (clean the outside condenser coil and inspect the inside coil). I have been told unplugging the outside coil is a big energy reducer. The tech told me I needed to replace my furnace blower motor ($749.00) and 2 gallons plus of R22 ($250.00 plus) and a service call. I was just looking at the service invoice and he also said I needed a new unit soon because of a leak. The system worked just fine so I passed on all of these suggestions. He never returned to finish the job and I forgot about it. The owner telephoned me two months later to ask me how the call went and I explained the experience to him. Allen scheduled a time to come out with the Service Manager Scott. Upon completion of Scotts inspection he found I didn't need a motor and my refrigerant was ok. He did find other some things that were bad. Scott cleaned the condenser coil and did the repairs with parts at no cost. The bill would have been approximately $640.00. These guys will do what it takes to keep their customers satisfied. I highly recommend Allen and his team!

The tech added one pound of refrigerant, but also recommended additional refrigerant plus refrigerant oil oil to quiet down the compressor. The price of the oil and additional refrigerant was quite high, but he then offered the 5 year service contract for $884 covering 2 servicings a year for five years and said if I accepted that service contract, he would throw in the refrigerant oil and extra refrigerant for free. That may have been gullible of me, but I opted for the service contract at that time. So far, my air conditioning unit seems to be working well, but to be honest, it was working fairly well to begin with, and I had no issues with cooling or heating. So did I need everything he said I needed? Presumably, yes, but that's based on my trust of the technician. He seemed like a nice guy, and was not pushy about signing me up for an extended service contract. Time will tell if I made the correct decision.

See ratings at top. The fellow was congenial and worked like a beaver.

Excellent service. Very professional.

Inspection of AC system. Apparently I paid to have this guy tell me my system is terrible, despite the fact that it was inspected 9 months ago and was just great. He was suppose to clean the drain but said it was not possible. BS. Don't use them, period.

excellent did what they said (david) and then some. informative and not pushy. would not hesitate to recommend.

They did a good job - they cleaned the coils and they assured me that it will run smoothly during the summer. If I wanted to buy additional protection, I could have, but they assured me I didn't have to. They were very professional and wore booties too.

I signed up on the coupon for AC check, not so much for price as for Angie's list scoring of Cool Breeze and the comments from the other customers. I was lucky enough to get Scott. He checked my system and cleaned it for the 49.00. Did not try to sell me anything additional or charge me additional for the cleaning. He was extremely knowledgeable and professional. He did tell me that the surge protector on my unit had been discontinued as there have been fires reported. I had him take the protector off and explain my options. I the asked him about an air filtration system I had heard of. He explained the unit and the cost involved. As I have many Arizona allergies, I requested one put in and also the whole house surge protector. When I say I asked, that means he in no way tried to push me as so many other contractors try to do. I checked his prices on line against others here in Tucson and found them to be exceptionally good. Scott installed every thing quickly and efficiently. He is a pleasure to work with, clean and professional. I have now found my permanent company for all HVAC needs. I am considering a whole house water softener from them .

The provider initially missed the first appointment due to computer scheduling problems. They were apologetic and offered not only A/C but also furnace inspection as compensation for the confusion. The serviceman seemed very knowledgeable and was helpful in providing information about the current state of our A/C unit. We would use them again in the future.