Classic Plumbing Co Inc

Do not hire Classic Plumbing under any circumstances. They are incompetent and unscrupulous. In early January 2018 we noticed a gas smell in our powder room. As our contractor was at the house he cut the wall opened and determined that the gas smell was coming from a gas pipe running down through the foundation about 18 inches. We called SW Gas who came to the house and confirmed that this information was correct. We then had Classic Plumbing come out to repair the gas leak. At the completion of the job they handed us an invoice for an unbelievable $6,050.06. In looking at the invoice this is what I found: To determine that that the leak was in the powder room as the contractor and SW Gas had already confirmed they billed us 12 hours for $1,072.50??? As the foundation needed to be jack hammered and dug up to fix the pipe I had my contractor do this work as well as refill the dirt and pour new concrete after the pipe was fixed. Then Classic Plumbing fixed the pipe at a cost of $4,110.06??? After the pipe was fixed Bobbie Shenk, the owner of Classic Plumbing, said we still had a small leak somewhere else in the system. After almost a full day of looking for this other small leak he said he could not find it and as he thought it was probably under ground outside he recommended we run a new gas line around the house to replace the existing one. I told him I wasn’t going to do that and to leave. I then had SW Gas come out to turn the gas on the next day. When the person from SW Gas got here he also said there was a small leak in the system and he was going to look for it. SW Gas found it within 10 minutes and had it fixed in another 10 minutes. Bobbie Shenk charged me $867.50 to look for this leak, said he could not find it and then wanted to run a new pipe??? In my opinion, Bobbie Shenk ripped me off. I told him the cost was ridiculous and he said well that is just what it took and was unwilling to reduce the cost. The next day when I called again he said he would reduce the bill $150 but no more. Either Bobbie Shenk is incompetent or he is unscrupulous and ripped me off. I think he is both. An honorable person would have understood that charging over $1,000 to confirm the location of an obvious leak was not reasonable, charging over $4,000 to fix a pipe is not reasonable and charging almost a $1,000 to find a small leak that SW Gas found in 10 minutes is not reasonable. A person who sticks to their guns and charges the customer these wacky amounts in light of the above information is not honorable, they are unscrupulous out to make as much money no matter what.

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They were fast and proffessional

It was a good experience, they cleared the drain.

He knows everything about everything and he is such a gentleman. He is always busy but he does work by himself and works day and night. Even his secretary says he works nonstop. He's just a really great guy. Everyone agrees that he's just a good man. He's always honest and one of the hardest working people I know. He does charge a lot but you do get what you pay for. He will thoroughly explain the problem and how to fix it.

Plumber arrived about an hour late, but that did not cause a problem in this case. Work was completed quickly and has been problem-free since.

I WAS EXTREMELY SATISFIED WITH THE SERVICE THAT THIS COMPANY PROVIDED. THEY WERE FRIENDLY AND VERY HELPFUL. HE INSTALLED THE PARTS AHEAD OF SCHEDULE AND DIDN'T OVER CHARGE US. I WOULD RECOMMEND THEM TO ANYONE IN NEED OF SIMILAR WORK.