Citizens Transfer & Storage Co Inc - Allied Van l

unknown

Worse experience we've ever had dealing with a company of any sort. A diamond ring went missing on the day the packers were in our house. Multiple items were broken upon receipt of goods. Extremely poor communication between local company and drivers, so they ended up taking an extra day to load the truck, and still couldn't get everything on one truck. No one told us half of our stuff was left behind until the first shipment arrived at our new house. Never could get an answer from the local office or national about when we would get our second shipment, everyday it was a different answer. Phone calls would never be returned, we had to call everyday to try to find out any information. When finally our second shipment arrived a month late, multiple items were broken and expensive rugs had clearly been soiled by inadequate wrapping. The final kicker was when we called them to come pick up our empty boxes and packing paper, and we were told it would cost $150. We had been promised this service was included in original estimate, even the driver of the first truck reminded us to call when unpacked, and still they wouldn't budge because it wasn't "written on the contract." We decided to take a whole Saturday ourselves recycling our boxes rather than give them one more cent of ours. Would not recommend this company to my worst enemy.

I had to find a company that moved motor cycles on a regular basis and this company did so and did a great job. We are using them again shortly.

See above.

I thought they were very good.