Cathey's Vac & Sew

I spoke first with an employee at Cathy's Sew and Vac and explained my problem. He suggested to try two things to try; buy new thread, and buy new needles. These two suggestions worked! It would have been easy for him to tell me to bring my machine in for service $$, but instead, troubleshooting first was the way to go and only cost me new thread and needles. I am very impressed!!

All good, nice people, machine running great.

They did a great job at the price quoted and even finished early. My machine again sews like a dream and I'm very happy.

Great job! Machine is putting like new.

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The thing I like about Cathey's is their no-nonsense approach. I brought in an old Pfaff machine that I wanted to give to my son as a basic machine. They gave me an estimate that included fixing a fancy-stitch feature that my son didn't need and wouldn't ever use. When I asked about it, the repairman told me that the straight and zigzag stitches would work fine even if we didn't fix the fancy-stitch option. I chose the less expensive, but more practical, option and the repairman continued to be cheerful and agreeable and finished the job promptly and well.

The power motor on my canister vacuum stopped working and I saw that the cover of a wire was exposed. I brought the whole vacuum into Cathey's Vac & Sew. I had to wait a few minutes while the person behind the counter helped someone else. Then I explained the problem to him and said that I'd also like to trade the vacuum in for an upright. He looked at the power motor, told me what the repair would cost, and asked about the floors in my house. The floors are all tile and I have a Persian carpet in the living room. He explained that the vacuum cleaner that I have is best for those kind of floors and does a much better job than an upright; that I should use the power motor only for the carpet and the floor attachment for the tiles; and that the vacuum I have would sell for about $450 today (about $200 more than I paid for it years ago). He was knowledgeable, efficient, and obviously was not in a hurry to sell me something I didn't need. He told me how long the repair would take and that he would call when it was ready. He called a few days later to say that they were a bit behind and would need to take the weekend rather than having it ready by Friday, then called Saturday to say it was ready. I appreciated the call to let me know that they might be late, even though I wasn't expecting it to be finished that soon anyway. The cost was exactly as projected, $35.

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It would take them two extra days to get to my home, so they offered me a loaner to take in the meantime. They were so nice, and so great to work with!

Wonderful. I couldn't have been more pleased.

Professional, courteous counter help. Ready when promised. Machine works fantastically.

The repair cost was very high and was recommended to purchase a new one. The salesperson offered to give me a floor display with some $ for my non-working vacuum. I declined the offer as I did not prefer the model of the vacuum. The salesperson was very helpful and I would refer back to Cathey's if need be.

I was very impressed and will use their services exclusively in the future.

We are so pleased and so impressed by the knowledge Donny had on all the models and what would best fit our needs. We didn't intend on purchasing a new vac, but after all the information provided, we made the choice to bye new. Very professional, personable and knowledgeable. Thank you. (Speedway/Tucson AZ)

I later returned with a different set of boots which he did a great job cleaning them and then shining them after I had worn them in a very messy muddy terrain..

I called Cathey's to possibly cancel our repair appointment because we were considering buying an upright vacuum instead. However, their service person, Brian, was available and Cathey's asked if I would like to talk to him. After talking with Brian I decided it would be best if we tried to get our central vacuum unit working properly; its suction was weak and useless. Later Brian phoned to ask if he could come ahead of his scheduled appointment. He was thorough, polite, honest and he found the problem--in the unit above the filter was a screen--which we had never discovered--filled with debris and that screen blocked the suction. The serviceman said he had never come across a screen like that before. He also detected a leak in the line, in our wall. We decided to tolerate the minor line break for now because it would have required making a hole in the wall to fix that and Brian told us that it probably would not be necessary to do that at this time.

Called ahead to make sure they had my model. Went in and transacted business in less than 10 minutes.

The salesman immediately diagnosed the problem with my vacuum and did the necessary repair on the spot. He didn't charge me a labor charge, just the cost of the new belt. I was in and out of the shop in less than 15 minutes and on my way to complete my other errands.

We've found Cathey's to be honest, their service fees are reasonable and the staff is knowledgeable and professional. I won't take my well-loved Singer Featherweights or my 1907 Singer treadle head anywhere else for routine service or repair.

.I have gone there for quite a number of years and was happy with the service I received on my last visit. They did a good job of fixing my vacuum.

They do a great job for repairs, sales and service for vacuum cleaners and sewing machines. They are prompt, tell you when it is going to be ready, and they do a great job.

We brought our Panasonic canister in for repair with the problem described above. We had purchased the unit at the same store as a refurbished, used unit approximately 2 years ago. According to the sales person it had only been used a few weeks and all the belts in the unit were replaced with new ones. The warranty was still in effect. At the time it seemed a great deal as he offered the unit for a meager $120.00. Now it needed repair and they seemed to know right away what would be wrong with it. The unit was returned repaired and the cost matched the estimate of $70. Once back at home, we discovered that all the accessories stored inside the unit were missing. We called the store and inquired about the missing parts. We were told that upon check-in of any repair unit, accessories would be removed from the vacuum and handed to the customer to take them home. This was being done as accessories were lost in the past and to prevent this from reoccurring. I advised that we were neither asked to remove these parts nor did we receive them from anyone when we left the unit for repair. Their policy was repeated to me and they said for someone to accept the vacuum for repair without removing the accessories was against company policy. Once again, I explained we had not removed them nor were we told to do so and for them to please check with their workshop. The person who had answered the phone connected me with their workshop. Now I spoke to their service person and he told me - again - about their company policy. I explained, for the third time, what had happened and that we were missing the accessories. He stated he would check the workshop, but said right away that he could not remember seeing any such parts anywhere. A few days later, I called back as we had not heard anything from them. I was told they had not found anything. The business advised it was not their fault that the parts were missing and they could not do anything about it or be held liable for the loss. Next time, we should pay attention to the accessories being removed prior to leaving the unit with their service department. In late April 2011 (approx. 5 months after the repair), the same problem with the floor brush reoccurred. As we did not wish to go back to Cathey's and also did not feel it was worth paying another $70 to repair the unit, we purchased a new Miele vacuum online.

I kept having problems with my 3 year old Wind Tunnel. I decided I needed a light, reliable, cannister rather than an upright. I researched the products available. I went to one vacumn repair store and was told to buy a brand not recommended on the lists. I went to Cathey's and the available models were discussed. There was no pressure to buy the top of the line. I was told a mid-range would more than meet me needs. I was given a demonstrator model to take home and compare with my old vacumn. I was impressed with the model and with the attitude of the sales person. I decided to buy it. Amazon would have been cheaper since there is not tax. However, I wanted to support a local company and did. The vacumn was put together for me and packed in my car since I have some health problems. I forgot my receipt but they are mailing it out today.

We have a Hoover canister Wind Tunnel, and the power roller would not turn unless the unit was positioned completely upright. They quickly diagnosed the problem and gave me a due date in two weeks because the part was on back order. The repair was finished on time and within the estimated dollar amount.

Everything went very smoothly. They completely reconditioned the canister cleaner and it is very noticeable in how much better it cleans.