Cathey's Sewing & Vacuum/Cathey's Audio Visual Ent

My family has been in Tucson for 160 years. My grandmother was a professional and avid seamstress. She filled in at Steinfelds and Cele Petersons when they had complicated alterations. She passed her talent to her daughter, granddaughter and great granddaughter. My mother purchased a restored Eureka vacuum in the 1960s and our family used only Cathey’s for 4 generations. I went to Cathey’s on Oracle, first time to this location, to look into getting a new machine. A gentleman entered just before me, but he was there to shop for threads, so I went to the counter and waited for two women to complete a transaction. The man who was shopping for threads found what he needed as I stood in line and lined up behind me. When the women completed their payment, I was next in line. But the cashier looked right over me and told the man behind me that he was next. He pointed to me and told her I had been standing in line longer than he was because he was gathering items. The cashier sneered at me and again blurted that he was next. I motioned for him to go ahead of me and he seemed confused, as was I, but thanked me. I walked out the door and left, and I promised myself I will never return. I was astounded a at the lack of professionalism of this cashier. People do not necessarily line up at the register according to when they entered the door. Some people are shopping for items and researching the products. Her attitude was unconscionable and she lost a 60-year patron.

Originally I only knew Catheys as a vacuum and repair shop, however a friend recommended them for custom and high end A/V work and installation. I spoke with Matt and outlined my specific needs and requirements and he was super knowledgeable and helpful. In the end I decided to hire them for the job, and couldn't be happier with the final results. It fel like a family run place and everyone was honest, informed, and extremely helpful. I highly recommend Catheys!

The customer service, turn around time and follow up was great. They were clean and pleasant and gave clear instruction to make the most of the system. We have received many compliments on the clarity and quality of sound and now have difficulty watching movies with standard television sound. I didn't realize you could experience music in your own house, and now it is on all the time. I would strongly recommend both the product and service and love being able to support local business in Tucson.