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CATALINA WELL & PUMP LLC

Wells and Pumps

About us

Grundfos WaterPro Dealer, Gould's GPDA Member Dealer' Franklin Key Dealers, ( Dealer association allow for extended warranty's)

Business highlights

26 years of trusted experience

Services we offer

Pump service and repairs. Storage and pressure tanks.

Services we don't offer

Any septic pumping or welding.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.38 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.3
responsiveness
4.3
punctuality
4.2
Showing 1-8 of 8 reviews

Virginia L.
01/2016
5.0
wells
  + -1 more
unknown
Description of Work: We had our pump / motor pulled and replaced and also half of the well pipe. Prior to this work our well had caused us many headaches. Don the owner was a great communicater and throughly explained why we had problems. His crew that performed the work knew their stuff and were friendly and fast. Several days later we called Don with well performance concerns and he was able to address our questions with personal attention to our satisfaction. We would recommend Catalina highly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Michael J.
04/2015
5.0
wells
  + -1 more
it went as well as can be expected
Description of Work: pulled rods and pipes from my windmill well, explained everything in simple detail, showed me what was next to get the well working to 10 out of 10

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mary L G.
02/2015
5.0
wells
  + -1 more
Humming along, turns on and off, good pressure, pump not working as hard it seemed. I had paid my old pump company this same amount at the beginning of 2014 without much satisfaction on how it was running and numerous mistakes.
Description of Work: This company was recommended by an employee of my last pump company. Renewed entire system except tank and lines to tank and house. They checked the system and had very logical theories of why my pump was pumping nonstop resulting in 2 $440 electrical bills. They were meticulous and knowlegable. Pulled pipes, checked pump, motor and pipes. With his education,, we decided to go with PVC for the most worn pipes. System worked so well that the water logged tank finally raised it's ugly head which perplexed me for several months. They fixef this recurrent problem as well. Worked beautifully until my heat worn pump finally gave out soon after. They came out and pulled pump-yep, it was clearly different from when I witnessed 6 days earlier. Only charged me for cost of pump, motor, pump saver and incidentals. No labor charge. That is the ethics that all of us should abide by. My old well company used to be like this but have lost their vision so I switched. All the time, I gained a wealth of education about the well I've had for 17 years!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

james A.
08/2013
1.0
wells
  + -1 more
Talked to Don on thurs to get estimate on fixing our water storage tank ... He advised that he could come next week, That's fine with us . ...Spoke again Monday morning an he said he would be there around noon. We called him after noon had passed to confirm he was still coming and he said one of his trucks broke and he would not be coming after all , ok that's understandable ....so he told us he would come the next day tues morning between 830-900am. So tues morning he never showed and we called him again after 9am and he said he was an hour away, "thanks for letting us know !" He then asked why he was coming to our house again because he didn't even remember...we told him again were getting estimates for repair to our water storage.... He then said "I will bow out because that's too far to drive to give you a bid" thanks for wasting our time Don!
Description of Work: We wanted him to come out and give us an estimate to repair the shut off on our water storage tank

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Mary Lou D.
06/2013
5.0
wells
  + -1 more
I have been using Don for 7 years to do repairs on my well. He is courteous, prompt, always explains the mechanisms and diagnoses problems. The best part is that he ALWAYS responds. I have called him on weekends and holidays with a problem and if I don't have water, he comes very quickly. Every time I call him, I am always surprised by his promptness. He is sometimes at my well before I walk down there. He has also walked me througha problems via the phone so I can take care of it myself. He has actually taught me more about my well and pump than I ever knew.
Description of Work: Changed pressure switch, check valve and installed new pump without cracking any of my PVC piping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Gloria J.
04/2013
5.0
wells
  + -1 more
It went very well. Don very knowledgeable.
Description of Work: Put new pressure tank in for well, pressure gage. Gave education on the well and maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,100

Bob & Rebecca E.
10/2012
5.0
wells
  + -1 more
We have used Catalina's services several times over the past 4 or so years concerning a shared well and found Don and his assistant responsive, professional and reasonably priced. The work performed was timely and well done. Recently we drilled our own well and again called him. He was helpful to assist with decisions, prompt to deliver services and pleasant to work with. Don has extensive background in this field and his expertise is evident. We would not hesitate to recommend him to others and in fact have done so very recently when a neighbor had issues with an existing well and asked us who we would suggest they call.
Description of Work: Over the years service on a pump; installation of flow meters; and now a new well system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

Gary K.
07/2012
1.0
wells
  + -1 more
I used their services and they would not come back for warranty repair/work. They wanted more money to come back out to do the services.
Description of Work: I used their services for pump and well service.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from CATALINA WELL & PUMP LLC
Last time I did any work for this customer was in November of 2005. There was an issue of were the power was located and 70 feet of number 4 cable was used that was not included in the bid. [member name removed] agreed to pay for this and when he received the bill he refused to pay for it. I was later called in 2009 to look at his system. The warranty on the pumping equipment at that time was 24 months after install. I let him know there would be a charge for a service call to come out and trouble shoot the system. He refused to pay for a service call and hired some other company to perform the work.

    Contact information

    5328 E EDWIN RD, Tucson, AZ 85739


    Service hours

    Sunday:
    6:00 AM - 4:00 PM
    Monday:
    6:00 AM - 8:00 PM
    Tuesday:
    6:00 AM - 8:00 PM
    Wednesday:
    6:00 AM - 8:00 PM
    Thursday:
    6:00 AM - 8:00 PM
    Friday:
    6:00 AM - 8:00 PM
    Saturday:
    6:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Wells and Pumps

    FAQ

    CATALINA WELL & PUMP LLC is currently rated 4.3 overall out of 5.

    Sunday: 6:00 AM - 4:00 PM

    Monday: 6:00 AM - 8:00 PM

    Tuesday: 6:00 AM - 8:00 PM

    Wednesday: 6:00 AM - 8:00 PM

    Thursday: 6:00 AM - 8:00 PM

    Friday: 6:00 AM - 8:00 PM

    Saturday: 6:00 AM - 4:00 PM

    CATALINA WELL & PUMP LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, CATALINA WELL & PUMP LLC does not offer free project estimates.
    No, CATALINA WELL & PUMP LLC does not offer eco-friendly accreditations.
    No, CATALINA WELL & PUMP LLC does not offer a senior discount.
    No, CATALINA WELL & PUMP LLC does not offer emergency services.
    Yes, CATALINA WELL & PUMP LLC offers warranties.
    CATALINA WELL & PUMP LLC offers the following services: Pump service and repairs. Storage and pressure tanks.
    Any septic pumping or welding.

    Contact information

    5328 E EDWIN RD, Tucson, AZ 85739


    Service hours

    Sunday:
    6:00 AM - 4:00 PM
    Monday:
    6:00 AM - 8:00 PM
    Tuesday:
    6:00 AM - 8:00 PM
    Wednesday:
    6:00 AM - 8:00 PM
    Thursday:
    6:00 AM - 8:00 PM
    Friday:
    6:00 AM - 8:00 PM
    Saturday:
    6:00 AM - 4:00 PM