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Carpet Police LLC

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

We are a locally-owned company proudly receiving the Angie's List Super Service award from 2010-2017. We offer Carpet, Tile, Air Duct and Upholstery cleaning services serving Tucson for over 15+ years. Our goal is to provide you with the best cleaning experience available. Carpet Police has also maintained an A rating with the Better Business Bureau for over 10 years.Our company and our technicians are IICRC (Institute of Inspection Cleaning and Restoration) Certified. The IICRC is the world’s most-recognized body of certification in the carpet and upholstery cleaning industry. Our technicians regularly receive training to keep current on the latest products and cleaning techniques. They will be able to identify what cleaning method will produce the best results.

Business highlights

20 years of trusted experience
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Carpet Cleaning, Tile Cleaning, Air Ducts Cleaning, Pressure Washing, Upholstery Cleaning, Water & Smoke Damage, Car Interior Cleaning, Dryer Vent Cleaning, Garage/Patio Cleaning.

Services we don't offer

.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9745 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 745 reviews

Wm Jay B.
06/2023
5.0
carpet cleaners
  + -1 more
They did a great job and were very professional and friendly
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Carpet Police LLC
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.

Janice M.
08/2021
5.0
carpet cleaners
  + -1 more
They did the best job ever I encountered in carpet and tile cleaning. I would definitely recommend and keep using them. They're very professional.
Description of Work: Carpet and tile cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carpet Police LLC
Thanks for leaving our business a 5-star rating, [Member Name Removed], it's truly appreciated!

Linda R.
07/2021
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Dog messed on bedroom carpet Took it all out
Description of Work: carpet
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carpet Police LLC
Thank You for your review, we appreciate our loyal clients.

HAL T.
01/2021
5.0
carpet cleaners
  + -1 more
This company is worthy of not only an "A" rating, but an "A+" rating. The three man crew that arrived at the house were awesome! They were professional, friendly, great communicators, and hard workers. They went right to work after a brief walk thru to show them the scope of work we were asking to have done. The crew went to work immediately, each having their own assignments to accomplish the cleaning. The carpets turned out better than they ever have! They even got the areas of the carpeting that see the most foot traffic clean! The crew was very careful not to run the cleaning equipment into the door jambs and base boards. They placed corner protectors at each door jamb to make sure their equipment didn't scratch these surfaces. The owner/management team of this company was a pleasure to deal with from the initial contact to all follow up communications both before and after the job. You can't go wrong with using the Carpet Police for your carpet cleaning jobs. We can only imagine how well they can perform all the other cleaning services that they offer.
Description of Work: Residential carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Sharen S.
11/2020
5.0
carpet cleaners, air duct cleaning, oriental rug cleaning
  + 1 more
Cleaning was done well. They would not move my heavy bed to put a rug back but did put back the other rug in my office. Polite, helpful and professional.
Description of Work: Clean carpet, rugs, tile

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$500

Maria Z.
11/2020
2.0
carpet cleaners, air duct cleaning
  + 0 more
The cleaning went fine. They worked quickly.
Description of Work: Rug cleaned

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$100

margie W.
09/2020
5.0
carpet cleaners
  + -1 more
Best carpet cleaning experience ever! Garrett set me up with a Saturday morning appointment. Noe and Ronaldo were the technicians and they were fantastic! Fun, professional, and they revived some pretty awful looking carpet! I will request them by name next time and every time! Great service! Great people!
Description of Work: Carpet cleaning in a new office

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$181

Response from Carpet Police LLC
Thank you so much [Member Name Removed]. Very kind of you to write this review. I have passed this message over to the technicians. We look forward to taking care of you again sometime in the near future.

MM B.
08/2020
5.0
carpet cleaners
  + -1 more
great. Could use more deodorizer, tho.
Description of Work: Cleaned carpet . Was full of cat urine and feces.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Police LLC
I appreciate the review. We will make sure to use more deodorizer the next time we come. Thank you for the feedback.

Amy L.
08/2020
5.0
carpet cleaners
  + -1 more
They had a very prompt response. They were very good.
Description of Work: "I had 45 chairs that meed the seat and the back cleaned. "
Rating CategoryRating out of 5
Yes, I recommend this pro

Harry G.
07/2020
5.0
carpet cleaners
  + -1 more
FIVE STARS. After a no show from the company which was originally hired (they were the first to respond and failed miserablly), Carpet Police was called (they were my FIRST choice anyway) and was here in three hours and did a fantastic job. Cleaned about 180 sq. ft.
Description of Work: Carpet cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Harry G.
06/2020
5.0
carpet cleaners
  + -1 more
EXCELLENT! After first company failed to show, Carpet Police (which actually was my first choice, but other company called first) was there in three hours. Did great job at a great price. Thank you CARPET POLICE.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Judith W.
06/2020
5.0
carpet cleaners, air duct cleaning
  + 0 more
I originally hired Carpet Police to clean the carpets in my house. They were the first to respond when I got on Angie's List. Somehow, Carpet Police got usurped by another company called Arizona Island. Arizona Island did a terrible job and I called Carpet Police, again, to please come and repair the bad carpet cleaning that was done. Carpet Police did as good a job as I could possible expect to fix what went wrong. Alfonso was efficient, friendly, wore his mask when he was inside and I wouldn't hesitate to hire them again.
Description of Work: Cleaning the carpets in my house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

Melinda C.
05/2020
5.0
carpet cleaners, upholstery cleaning, air duct cleaning
  + 1 more
It was great! The guys were professional and very helpful. I will definitely use Carpet Police again. I was very satisfied.
Description of Work: Sofa, Loveseat & 3 area rugs cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cheryl G.
05/2020
2.0
carpet cleaners
  + -1 more
I was very impressed with these workers. Polite professional and did a thorough cleaning However the price was over twice what I was estimated. Over some OK. BUT OVER TWICE AS MUCH? Not cool!
Description of Work: Carpets cleaned. Area rug cleaned

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$234.5

Response from Carpet Police LLC
[Member Name Removed], Thank you for sharing your frustration about the price. Please know that we never intend to mislead anyone who calls in requesting a price quote for cleaning. There are some companies who function with the "bait and switch" method, however, we try to be up front about the price from the beginning. Because we price our cleaning based on the square foot of each room, it is difficult to give exact prices, but we try our best to give an estimate. If there is ever a concern about the price, we are open to discussing a way to help our customers feel comfortable about the services they are paying for. In fact, we called and left message in hopes to talk with you about how to help you feel comfortable about the services your received. Please call us to discuss how we can help you feel like you received the services you paid for.

Theresa C.
05/2020
5.0
carpet cleaners, air duct cleaning
  + 0 more
Great! Small Communication hiccup that was worked out successfully! Garret was very professional and was eager to help!
Description of Work: One room carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Debbie A.
05/2020
5.0
air duct cleaning
  + -1 more
The 2 guys that came over were very friendly but at the same time professional. We never had furniture cleaned but looking now at her couch I will probably need to have my couch done !
Description of Work: Sofa and rocking chair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sabrina B.
04/2020
5.0
carpet cleaners
  + -1 more
The pick up and drop off went very well . They always called and let me know when they were coming . Carpet looked a smelled great
Description of Work: Area Rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patrick H.
04/2020
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Great company, friendly and helpful. I’d definitely recommend them to anyone.
Description of Work: Area Rug cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Robbie J.
04/2020
5.0
oriental rug cleaning
  + -1 more
Excellent work...very professional staff
Description of Work: Area Rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Philip K.
03/2020
3.0
upholstery cleaning
  + -1 more
A spray bottle of unknown cleaning agents was used with a water injecting and vacuum extraction system, which was used immediately after spraying (no soak time for cleaning agents to penetrate). Although the surface of the material became "relatively" cleaner, it didn't clean as well as I expected. I have had better results with Chem-Dry service cleaning. Regardless of the amount of filth, washing the seat cushion covers, in my own washing machine with normal detergent and a little brighter has always resulted in like new results. This was accomplished prior to the cleaning crew coming out. They couldn't clean the couch to look as good :-(
Description of Work: Clean a small sectional couch

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$110

Response from Carpet Police LLC
[Member Name Removed], Thank you for your honest feedback. We are always looking for ways to make our cleaning service the best possible and we see that there is room for improvement. We want to make sure that we exceed all of customer's expectations, and for this we apologize. In our efforts to make this right, we will be giving you a call to explore ways to meet your needs. We value you as a customer and look forward to talking with you soon. - David (owner)

Mike S.
08/2018
5.0
carpet cleaners
  + -1 more
They were very professional coming out to our house and giving us a quote. It was easy to schedule with them. The work was done with quality and efficiency.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diana B.
06/2018
4.0
carpet cleaners, upholstery cleaning
  + 0 more
The two men were punctual , friendly and professional . There was a glitch in that their vacuum after applying shampoo was not working , there it took long than normal to clean moletecthe job . My only complaints my is it took literally days for the carpet and upholstery to dry ,, I believe this was because of the faulty vacuum
Description of Work: Carpet and upholstery cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike M.
03/2018
5.0
upholstery cleaning
  + -1 more
They were on time, efficient and did a good job.
Description of Work: Upholstery cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

CAROL S.
03/2018
5.0
carpet cleaners
  + -1 more
Prompt, fast workers, did a great job---carpets look excellent!
Description of Work: whole house carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Sharon O.
03/2018
5.0
carpet cleaners, window cleaning, air duct cleaning, floor cleaning, dryer vent cleaning
  + 3 more
The crew was highly competent, professional and friendly. The quality of work was excellent. Each member appeared to take pride in a job well done. I would (and plan to) call upon them again without reservation.
Description of Work: Following major home construction (re-piping of all water lines) the following was required:carpet cleaning, Travertine tile floor washing, air duct cleaning and window washing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Contact information

7320 N La Cholla Blvd Ste 154-129, Tucson, AZ 85741

http://carpetpolice.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Upholstery Cleaning,
House Cleaning,
Air Duct Cleaning,
Oriental Rug Cleaning,
Carpet Sales and Installation,
Dryer Vent Cleaning,
Pressure Washing,
Window Cleaning,
Upholstering

FAQ

Carpet Police LLC is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

Carpet Police LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Carpet Police LLC offers free project estimates.
Yes, Carpet Police LLC offers eco-friendly accreditations.
Yes, Carpet Police LLC offers a 10% senior discount.
Yes, Carpet Police LLC offers emergency services.
Yes, Carpet Police LLC offers warranties.
Carpet Police LLC offers the following services: Carpet Cleaning, Tile Cleaning, Air Ducts Cleaning, Pressure Washing, Upholstery Cleaning, Water & Smoke Damage, Car Interior Cleaning, Dryer Vent Cleaning, Garage/Patio Cleaning.
.

Contact information

7320 N La Cholla Blvd Ste 154-129, Tucson, AZ 85741

http://carpetpolice.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM