Bulwark Exterminating

They always call ahead of time. They are very responsive and professional.

I think they're a wonderful company. They're very good. It's reasonable.

I did not have any dislike and my likes were that they were very forth coming and very prompt in responding to me. They answered all my questions and did everything I wanted them to do.

I initiated contact with Bulwark Exterminating on a Saturday and explained my situation as a recent move-in to a rental with a roach problem in which I felt too paranoid to sleep with the lights off. The gentleman on the phone worked very hard to get a technician assigned to our home for that Monday. Eric (our technician) arrived during the scheduled three-hour window and was very professional and thorough. He took the time to listen to my concerns and walked with me through the property so I could identify where we were seeing the most activity. Eric then explained the best plan of action and he quickly went to work treating both the exterior and interior of our home (including the garage). After Eric was finished, we walked through the areas previously shown and he explained what he did to each. At this time, Eric also assured me that if we saw ANY activity after one week to call the office and schedule to have him return (free of charge). Since we were still seeing pest activity inside, Eric has been out to our home once a week (at no additional charge) for interior treatment. We can finally say we have seen a HUGE reduction of pest sightings AND I am not sleeping with as many lights on as before. Bulwark Exterminating (Peoria) stands behind their services and I will continue to use them for the scheduled bi-monthly service once we have our pest problem under control. I would highly recommend this company!

From initial phone contact to the time the exterminator left the service was professional. We are most pleased. Quincy, our exterminator, was prompt, thorough, knowledgeable, professional and friendly. Great service all the way. We found them on Angie's List and we will continue to use them.

Went well, but we never had termites so I may have jumped the gun on getting services. Never any evidence of termites so cancelled the service.

They did the job but the treatment did not help with my scorpion problem.

I just received my first service from Bulwark and it was rather horrible. When the tech Nick arrived he asked if there were any issues I had been having. One of my main issues were the black widows and spider webs outside my home. He explained the process and also explained he would be de-webbing. He treated the inside of my home and stated he would b going outside to do treatment. After about an hour, I went to check on him and he was GONE. No notice, all the doors in my home were left unlocked and there were still spider webs on my patio. I called Bulwark to see what happened and they said they contacted him and he would be returning to de-web. When he returned he claimed he had de-webbed even though there were still spider webs present. He also stated that he had rung my door bell to notify me he was leaving. This is definitely not true because I have two dogs who are very alert when the door bell rings and they bark extremely loud because of it. When he left the second time he stuck a receipt on the screen of my patio door (rather than just handing it to me). I am extremely unhappy with this experience and the lack of professionalism. I will be lookin for another company for my pest control needs in the future. UPDATE: After the horrible first impression that the tech left, I received some rather aggressive follow up and for that reason I am changing this review from an overall F to a C. On 10/10 I spoke with Chuck (manager) who made sure that I did not pay for my first service due to the unacceptable and disappointing customer service experience. Honestly, I felt that was all I was going to hear about the situation. I did not lose any money and I was going to go find another company to do my exterminating in the future. However, yesterday I received a call from Eric, the quality control manager in the corporate office. Eric listened to my concerns and went above and beyond to make the situation better. Because of the follow up, I will be giving Bulwark another opportunity to exterminate my home in December. I believe that all companies have bad people but it doesn't necessarily mean the company is bad. Hopefully in the future, Bulwark can redeem themselves and earn and A.

We had a contract with them. They had been doing us for about a year. I used them initially on an Angie’s list deal. We liked the kid that was servicing and stayed with him. The young kid that services the . does a great job. They do good work I have no idea.

The technician was polite, informative about the service and the good news is that the insects I had when I first moved in have disappeared!

We have had them for more than a year now. The initial stuff, they do inside and outside, and after that, they just do the outside on a regular basis. They will do the inside if I request it. They do a good job. They are efficient. We don’t have any problems with their work so far.

The service provided was excellent and thorough. They were on time, professional, and helpful. They not only treated for scorpions, but also an any problem we were unaware of. I had my doubts that the scorpion problem would be able to be corrected, because we seemed to be overwhelmed by them, but we haven't found one live scorpion since the treatment... plenty of dead ones though. I highly recommend this company.

We have used Bulwark for about a year now, and they have been great. Alex, our technician, always does a great job, and we haven't seen a pest since they started doing our service. The first time they come, they do the entire home, inside and out, and then every other month they will do the outside perimeter. If there is ever another issue inside, they will do the inside as well, at no extra charge. Alex is always very nice, polite, and professional, with just the right amount of conversation.

I sent message through Angie's List the evening of 5/28 because I was in need of a Pest Inspection for a mortgage. When no one responded by 3:30pm 5/29 or as of the writing of this review for that matter, I called the office and was told they don't perform that service which is fine accept that it would have been nice to have them respond that to me in my message rather than not responding at all.

The service had gone very well. They were very thorough. They listened to all my concerns. They made sure that they had all the areas that I was worried about. They try to get you in on a monthly cycle so we've had to go back with them a couple of times to say we'll call you when we need you.

They're very phenomenal and I would highly, highly recommend them. They would knock at the door and ask if there are issues. They're responsive. They're professional. They do the job and I don't know if there's any company that is quite effective. If you don't have an exterminator; you're in trouble. I have an on-going contract with them.

I called on a Saturday morning and explained to the representative about the invasion of flying insects that was occurring around my patio doors and little black bugs that were suddenly appearing on my kitchen counters. Michael one of my regular service techs was able to to rearrange his schedule and come by that afternoon and thoroughly treat all areas and kill the infestations in one treatment! I am always impressed with their responsiveness, professionalism and thoroughness. They always call and follow up to make sure the problem is resolved and there is never any additional charge. I was so grateful to not have to wait until the following week to address these issues and impressed that all that was needed was one treatment. Thank you Michael and Bulwark!

Premier Pest sold to Bulwark about a year ago and I have had nothing but problems with this company ever since. Whereas Premier was always punctual, Bulwark never, ever, has shown up for an appointment as scheduled.

When we moved in they were coming around and we thought that we will give a try and then stayed with them because they have done exactly what they said they were going to do. They do excellent work. Their price seems to be very competitive and excellent quality. They are very quick to respond and always on time.

This may be reflective of an individual provider, Joel, rather than the company. We are not able to be present when spraying service is generally scheduled so we rely on a neighbor to be the contact, sign the receipt and make sure services are provided. The last two times the representative arrived early and seemed to leave rather quickly. There was no chemical smell and no wet spray areas around the foundation or fence line. And since he arrived early, our contact did not meet him at the house to allow entry for spraying the garage. I wonder if he actually sprayed or was just dropping off an invoice. However you would think that after being questioned the first time, he would have made sure to arrive on time, contact my representative and show the work he was doing the second time.

Bulwark is simply the best company for exterminating the pests of the desert! I have a visit every three months to be certain that our house is protected. Cory A. is my technician and he is personable, knowledgeable, and very professional! When it comes to keeping me safe from intruders, Bulwark makes my life so easy and so safe!

I had Bulwark for many months...until I moved. They were always punctual, came back if I saw a bug, and did a great job! I highly recommend them :)

They are courteous when they come and are on-time or early. I also use their termite control service. Pam McCubin, our regular pest technician, is careful when she does the work inside and outside and makes sure she puts booties on her feet so she doesn't track poison into our home. She's very efficient and we don't have any bugs.

They answer questions and concerns with knowledge about pests, etc.....Work is guaranteed.

We've been using Bulwark on a bimonthly basis since May 2013. We put a pool in just prior and have seen increased scorpion activity since. We have continued to see scorpions since we started. It's hard to say the quantity we would have seen had we not started using them. I just know if I'm seeing them, I'm having someone spray! I bought a deal on Angie's list for the first visit and then signed up for the follow up service at that time. They are great about calling in advance and setting up a time. You don't have to be home, just leave the gate unlocked. If I see a scorpion, I call them and they are out in days to do a free follow-up service. They also will call a few days after service to make sure I'm happy. The customer service end of this business is fantastic.