Brenovations HVAC LLC

They were on time for my appointment, explained the steps that'd be taken, and had my unit working again in less than an hour.

Brenovations HVAC is literally “the worst” AC company we have ever delt with. Being an AZ resident, we get approximately annual AC services, so we have LOTS of satisfactory services in the past. The HVAC Tech was called out to replace a motor, a rather simple service. The Tech failed us on this service in the following ways: left the wires exposed (in violation of the company’s own policy), swapped the motor in a way that left the threaded bolts banging against the fan blades (potentially damaging the blades), removed/discarded the HVAC cap without the home owner’s permission, & was abrupt, completely disregarding our concerns about the safety of exposed wires in an area adjacent the kids’ backyard playground. The Tech came out several times to fix his mistakes, but then became obstinate. After going round and round with Brenovations’ management and eventually the owner, they also gave up because the Tech absolutely refused to come back. So unless you want service from a company that: fixes HVACs in a way that could cause more damage, violates its own policy, takes property off the job site without the home owners’ permission, disregards safety concerns of children, and has no backbone to stand up to their own techs, then we suggest you stay far away from Brenovations HVAC. To make matters worse, Brenovations HVAC has completely given up on the service: leaving us stuck where we started with an incomplete job and hazardous situation. After all the work, frustration, and lost hours, we are nowhere closer to resolving the failure of the original service, making Brenovations literally “the worst” AC company.

43 minutes ago We went with this company in June 2022 for two HVAC systems . We gave them a check for $8420 which was half of the price, and were to pay the remaining $8420 when the work was complete. That second payment was to be put on my AMEX card. The workers were finished and I went out to make the final payment..gave them my card, they called the office to get the total due which would be $8420, and charged us $16,840. That was the total amount not the half which it was supposed to be. It turns out the office manager told them the wrong amount to charge. When she realized her mistake, she then proceeded to charge the correct amount $8420 six times. We called and ask her what was going on and she said it didn’t “go through” AMEX had marked it as fraud as she had attempted $67,360. At no time did she try and correct her mistake. It took 2 weeks to get this mess corrected and due to the untrustworthy practices I couldn’t use my card and it had to be replaced. Additionally, the owner Brendan fired two employees that charged the first amount…told by the office manager, when they did nothing wrong. This girl is still working there, so watch your bills. In a nutshell the owner supported a woman who did not know how to back out an incorrect charge and fix it. Would never recommend.

Nathan from Brenovations HVAC arrived within hours of my A/C problem call. He diagnosed and had us up and running in less than an hour. What a relief because it was a 105 degree day. Nathan was friendly and knowledgeable and answered all my questions. Jesse at the office was nice and helpful with scheduling and updates.