At 9AM I called to make an appointment to view our home and to learn what she would or would not do for us on a regular once every two weeks agreement. She explained that she was en route to clean a house but would call me as soon as she finished and come to see the house and work required. I anticipated hearing from her within three or four hours. At 7:30PM I received a phone call from her and in response to my comment that I had expected to hear from her and see her that early afternoon, she flippantly explained that she had to go directly to her main job after cleaning that morning, and had just managed to get home. No apology whatsoever. Needless to say I totally lost interest in doing business with her.
Description of Work: She didn't show up.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from BRANDIE EDWARDS
I AM VERY DISSEMINATED TO HEAR THAT THIS MEMBER FELT THAT I HAD DONE HIM WRONG. I HAVE TO POST A RESPONSE BECAUSE HE DIDN'T GIVE ME A CHANCE TO EXPLAIN BEFORE HANGING UP ON ME. I ANSWERED HIS QUESTIONS AND TOOK DOWN HIS PHONE NUMBER TELLING HIM THAT I WOULD CALL HIM LATER IN THE DAY WHEN I HAD A CHANCE. I RETURNED HIS PHONE CALL AT 6:30 IN THE EVENING AFTER CLEANING IN THE MORNING AND WORKING MY SECOND JOB IN THE AFTERNOON. I CALLED ON MY WAY TO THE HOSPITAL WHERE MY COUSIN HAS BEEN FOR THAT PAST TWO WEEKS. I TRIED TO EXPLAIN THAT I WAS VERY SORRY FOR CALLING SO LATE AND HE RESPONDED WITH A HEARTY LAUGH AND SAID "YOU ARE JUST GETTING DONE CLEANING THAT HOUSE YOU WERE ON YOUR WAY TO THIS MORNING?! I EXPECTED YOU TO CALL EARLIER" AND HUNG UP ON ME. I DO TRY TO BE AS PROFESSIONAL AS POSSIBLE AND I WOULD NEVER PUT SOMEONE OFF ON PURPOSE. I CARE DEARLY FOR MY CUSTOMERS AND AM VERY SORRY THAT I HURT HIS FEELINGS BY NOT CALLING EARLIER.
Bennie M.
11/2008
5.0
house cleaning
+ -1 more
Brandie and her husband Chad do a wonderful job. They're thorough, pleasant, professional, and treat my home with the care they would give their own. They now clean for me every week and are punctual and reliable. I have 2 dogs that produce a fair amount of fur and dander. I totally trust Brandie & Chad to come into my home to clean when I'm not at home. In the past, with previous cleaners I've felt uneasy in trusting that my dogs (especially my smart Border Collie) wouldn't take advantage of their presence and escape. Brandie & Chad understand my worries with my dogs and are very conscientious and caring. Their prices are very reasonable and their work is excellent. When they're done, my house looks and smells fresh and clean! They're definitely "keepers"!
Description of Work: Do's: Vacuuming, dusting, overall cleaning of bathrooms, kitchen counters, sink, stove-top, doors, baseboards. Don'ts: Laundry, changing of bedding, windows. As with most house cleaners, rooms must be reasonably picked-up and free of excess clutter.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning
FAQ
BRANDIE EDWARDS is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
BRANDIE EDWARDS accepts the following forms of payment: Check