Best Kept Secret

Probably be flagged but worth putting out the type of people they are. Zero integrity or regard for other people's property. I'd rented to them for several years. They'll claim negligence however I kept every email and text. Tried giving them more than enough time to vacate and they left the property trashed, broken, and in disrepair. I'm out so much money that hiring a lawyer to ultimately get nothing isn't worth it. All this to say I'd think twice before letting them into your home if this is how they chose to live. They squatted for an entire month before finally leaving and refuse to pay any damages or back payment.

Third time I have asked Best Kept Secret to rescue my carpet. This time the issue was black smudges tracked in by my grandson after the community had our streets resurfaced. I was afraid I would have to have the carpet replaced. But, as in the past, Best Kept Secret saved the day. As always, efficient courteous service from friendly staff, and very reasonably priced. I highly recommend!

Best Kept Secret has been cleaning my carpets and every time they do, they have left them pristine--clean, without shading different from one spot to another because of dirt having been smeared around, standing up, spots not returning and smelling and looking CLEAN. Ask for the lady owner to lead the cleaning team because she will guarantee a great job. A team that came without her left the carpet shaded and not looking clean. I asked for her, and this time the carpet came out the way it should have. Because they returned to make sure the job was done right. 5 Stars and return business.

Best Kept Secret has cleaned my carpets twice and does an excellent job. I do not give top ratings unless a company really deserves it and Best Kept Secret does. They left my master bedrooms carpet pristine, no spots, no shading from moving wet soil around, standing up and looking and smelling CLEAN. The first team that came out left the carpet still dirty, but when the lady owner came out, she did the job the way she did as with a previous job and as I expected. Because they left the carpet pristine and came back to make the job right, 5 stars and return business.

They did an excellent job and left the carpets clean, very dry and standing up. Spots were all gone and did not return!

They are great. This was the second time we've used them and they are fast, friendly, and do a fantastic job!

Job well done! My 12 yr old carpet looked clean again!

I normally do not leave reviews, but we have been using Best Kept Secret (BKS) for years! After trying the major name brand carpet cleaners and not being totally satisfied, I gave BKS a try. Our carpets were subject to the tribulations of dog ownership and we were at the verge of replacing them. These people are incredible! Needless to say, we still have dogs and kept the carpets. We call BKS whenever the carpets start to look dirty, and the carpets look great every time they clean them. They have a phenomenal work ethic and are extremely trustworthy. Thank you BKS!! When it comes to carpet cleaning, you truly are the best!

They did an excellent job cleaning my carpets and left them dry and standing up, fresh and stains gone.

Great. Don't look any further, I have tried most all of the other carpet cleaning companies and no one comes close to this company. This is the second time I have used them, where others failed to get the carpet clean, it has never been a problem with Best Kept Secret. I have recommended them to a lot of people and none of them have been disappointed . They are true professionals, try them and you will see!

fairly well, we have a big open floor plan and they managed to hit the house and the athrooms and the kitchens.

they were great- fast, efficient, conscientious and easy to talk to.

unknown

My young male dog had just started marking our couch and love seat. he was due to be neutered ( hoping also that would help fix this issue) so I called Best Kept Secret and scheduled an appointment for have them cleaned and hoped if would work. not only was Lynn (the owner) amazing, and very accommodating but Lisa (?) and the person who helped her were incredible. friendly, very thorough, explained the process and they would be using some kind of enzymes to help with the smell as well. and did an amazing job on a couch set that was almost 15 years old anyway. it looks and smelled great, dried in no time. and she even explained about the bottle of enzymes she left should it happen again with our fur baby after his surgery. I would recommend this awesome company to Anyway. and i will :) Thank you ALL so much for your outstanding work and amazing personalities. WELL worth the money. :)

It was wet for several days. There were no additional costs to the $69 Big Deal.

Excellent, they were timely and highly professional. Best carpet cleaners I have ever used.

It went great. I had a very nice light green couch on which a friend spilled red wine. I think the stain was pretty well set by the time I called BKS. First, they came out on a Sunday, which was very convenient. Kim and Jon were prompt, courteous and very thorough. Kim worked very hard to get out the stain and cleaned the rest of the couch to make sure it all blended in. Although she was not able to get out all of the stain, it is only noticeable in certain light...and it was definitely not for lack of trying. Furthermore, Kim did not charge for the 'extra' it took to work on the stain. At the last minute, I asked if they could clean three area rugs. They cleaned them and they looked like new. They were so efficient and thorough and cleaned up any mess they made. They were very careful. I will definitely call them again.

WOW WOW WOW! All I can say, if you don?t use Best Kept Secret to clean your carpets, you are missing out. Over the last 3 years since purchasing our home, I have used 5 different carpet cleaning companies. When they were done the walkway through the house still looked dirty and worn. I was told by all of them that I would have to live with it, as that was the best that could be done with this carpet. I saw a special on Angie?s list for carpet cleaning. I figures here I go again. I called the number to make an appointment, hung the phone up and within 2 minutes got a call back. I explained all that I had been through and was assured this carpet clean would not end up like all the rest. They came yesterday, right on time. I again explained my frustration, they put my wife and me at ease and said this will not end up like all the cleaning jobs I have had in the past. They were very professional, knowledgeable and courteous. When they finished, the carpet including the walkway looked like new carpet, today it looks even better. We can?t thank you enough; we are very pleased and extremely satisfied. Ralph & Brenda Kelley

These folks were great. A little late, but it was for a very good reason. A new baby was born in the family. This was the first carpet cleaning that I have hired professionally in 20 years. I did rescue work for almost 15 years, and it was more than necessary. They took their time and the areas that I was sure would never be clean again are almost like new. They also left me with a bottle of spot remover that I've already used once, and it works quite well. Since I have two big dogs who were contained within the kitchen, they weren't concerned a bit about my letting them out while they came and went outside. Very dog friendly people. I will definitely hire this company again.

Best Kept Secret did a superb job cleaning my carpets. I'm a picky person and I am thrilled with the job they did. The team that came was on time, friendly, thorough and professional. The carpets were looked like new when they finished, and they raked the carpet so that the threads stood up. They vacuumed the cleaning residue out so that the carpets felt dry, soft and clean of residue. I had been thinking that I might need new carpeting, but when Best Kept Secret finished cleaning, my carpets looked new! A+++ job.

They made the appointment almost immediately and on the date and time I needed. They arrived early and had everything available to do the job and went to work immediately. Whole job completed to my satisfaction in approximately one hour. Very pleasant and professional.

I could not be happier with the service !! The carpet looks new , very professional . Thanks Bill

Two workers did the job quickly and carefully. I am quite satisfied with their work as they were working in limited space on furniture which had not been cleaned in years. It looks nearly like new, now, and the grimy arm of the couch shows no sign of the former soil. I will call them again.

This folks were a bit hard to schedule, but that had just as much to do with me as them. They were delightful to work with and did a terrific job, getting out spots that I thought were there for good.

We've had their service three or four times and are very satisfied customers of this company. Lynn always remembers me and is pleasant and accommodating about scheduling appointments. Kim and John arrive promptly, get right to work, and efficiently clean five rooms of wall-to-wall carpet. They are professional and friendly and always do such a good job that I wouldn't call anyone else.