Authorized Technical Services Inc

Whirlpool stated they are the only service providers in Tucson. The first appointment was scheduled by Whirlpool to fix this 4 week old fridge that would not cool below 5. The DAY OF the appointment they changed the appointment / already had another appointment. Rescheduled. They show found out what was wrong then had to wait over a week for parts that were in town. Scheduled and AGAIN on the day to be fixed they changed the appointment time at 8:10 in the morning when I was already at a doctors appointment. There were suppose to be there between 1 - 3 and wanted to come 9 - 11 and I was at MD. 60 minutes on hold with Whirlpool. DONE. I bought a new fridge and I will donate this piece of garbage to Good Will who will deal with the warranty. NEVER use this company. It did not cost because they can't provide service.

I contacted Authorized Technical Service because there was silicone around the bulb (it was a different kind of light) and I did not want to break anything or cause any damage. I did not know if bulb was a pull out or screw out. The owner answered my call and was very nice. I told him my Model Number and explained my situation and he said he would check to see if he had the bulb and call me back. A couple days later I had a call from a serviceman to come to my house. I presumed he had the bulb to install. He came and unscrewed the burned out bulb and said that would be $80 which I paid. He said he did not have a bulb. He said I could get it at any hardware store. I went to Ace Hardware Store and Lowe's and they did not have the specific one. I did not know what to do. I called and emailed Authorized Technical Service and received no reply. I am 80 years old and on a fixed budget. Something is wrong here and I am very disappointed in the service that I received and that Authorized Technical Service is representing the KitchenAid company. I paid $80 to have the right light bulb installed in my microwave and the work was not done. My microwave still has no light.

We were very pleased. They were there when they said they're gonna be. He was very professional.

Great! The service provider was efficient and professional.

From what I read on several repair discussion sites, it appeared that electronic parts were no longer available for our oven. So I called ATS (an authorized Dacor servicer), explained how I shorted the oven and asked a technician if it was true that parts were unavailable. If so, then it would do no good to have him out to diagnose the problem. He said that some parts (specifically the relay boards) WERE available and likely the cause, so I scheduled him to come take a look. In less than 10 minutes, after merely fiddling with the key pad a bit, he proclaimed there were likely several parts damaged, but he did no in-depth diagnosis to pinpoint the problem(s). He said he'd call me the next business day after determining what parts were available. He did call and guess what, there were NO parts whatsoever available for that oven, just as I feared. I just wasted $75 and a morning at home for the service call. The positives--he arrived within the scheduled window, was courteous and did call back as promised.

Not great. They came out for 4 times before they figured it was a compressor. The part was back ordered and I had to keep calling to check on the part. Receptionist was not pleasant nor did she have any empathy with what I was going through. The only reason I would use again is because no one else works on Viking products locally.

Fast and efficient. He diagnosed the problem as the motor which ejected the ice. He had the proper replacement part in his truck and had the problem resolved n less than an hour. We had fresh ice again within another hour.

The repair went very well. ATS saw what was needed for the fix, ordered the part, then came and installed and checked to make sure everything was good. They are the ONLY ones we would call to fix an appliance!

It was covered under our insurance that we have in one of those appliance home insurance plan. We didn't have to pay anything. It took a while for Authorized Technical Services Inc to figure out what was going on so I had a couple different people come out. I mean, they were good about, you know, honoring their work and all that kind of stuff but it took a while to figure it out.

The technician knew just what it was & had it fixed in less than 15 min. No more squeak!

The company dispatched Rocky to come to my home. He quickly diagnosed the problem. While he seems to carry lots of parts on his truck, he needed to order the proper replacement part. He returned after the part became available and popped it in. Rocky was very pleasant and know what he was doing. He was prompt, helped me work around my own busy day, and left the work site very clean. I wouldn't have know he'd been there at all. I'll keep the company's number on hand and will enthusiastically call them when I have another problem.

still not rectified. Technician was pleasant and seemingly knowledgeable but still couldn't diagnose the problem despite consulting with his boss, co-workers and the manufacturer. He told me a part was ordered 5/18 and he would be back 5/20 to make the repair, but the part wasn't ordered until the next day and couldn't be installed until the next week, when we will be out of town. We need our refrigerator.

Bob arrived precisely on time and quickly identified the problem. It took him less than 15 minutes to complete the repair. He knew exactly what to do, had the parts needed, and behaved in an exceptionally professional manner. I would strongly recommend this company.

Very courteous, professional, prompt. Good problem solving on issue. Had same problem 6 months ago and paid 250$ for a repair that lasted only a short time. Bobby was the agent that came to the home. He also educated me on how to clean sensors on my dryer and how to clean and maintain washer properly with a "washing machine" cycle and cleaning product. I had no idea these were needed. Thanks,

Marty called in the morning when they said we'd get a call. Told me he'd be here at 9:30am. He got here a few minutes early and within 5 minutes confirmed that the pump was broken. He had the part with him and after draining the remaining water, replaced pump within 30 minutes and was out the door! Very nice, courteous and efficient.

The panel was replaced incorrectly. I had to call the company back to properly fix the control panel.

I called and set up an appointment, and they were going to come out in a few days. Samsung didn't have the seal for my washer in stock and it wouldn’t be in until January. I was unable to wait that long so I fixed it myself. I called them back and they were very nice.

We have been using them for over 30 years. They always do good work and have fair prices. They also show up on time and are good with scheduling.

Bob came over took 12 minutes to diagnose the problem, another 5 to replace the ice maker. This is the second time Bob has visited our home for different issues, he is a wonderful diagnostician, and really works fast and efficiently. We could not have been better served by him.

Problem is common enough that Wally had the spare part in his truck. Wally called and gave us a two hour time window. He arrived at the early part of the time window and went right to work. He diagnosed the problem and had the spare part that needed replacement. Friendly, knowledgeable and efficient is the best way to describe Wally. I would use ATS again and recommend them to friends.

I selected this company based upon the good reviews on Angie's List, and I was not disappointed. My initial phone call was handled courteously and efficiently, and I was able to schedule the initial technician visit for the following day. The technician, Gary, called me the next morning and gave me a 2-hour window for his arrival, and he arrived within that time frame. He was courteous, respectful, and knowledgeable, and he diagnosed the problem quickly and gave me a written estimate of the total cost. I agreed to the estimate, and he ordered the part from the factory. The following week, I received a phone call from the office that the part had arrived, and the service call was scheduled. Again, the technician called me the morning of the visit, gave me a 2-hour window for his arrival, and arrived within that time window. He installed the new part quickly, tested the microwave to make sure it was working, and answered all of my questions that I asked. In view of what things cost today, the cost of the part and 2 service visits was very fair and reasonable, and all of my experiences with this company were positive. They were open and honest, they did everything that they said they were going to do, and they did it in the time frames that they committed to... I have no complaints whatsoever, and I would highly recommend them.

There were many repair services listed on Angie's List but I settled on this one. Many others had excellent reviews also. The field technician, Bob, arrived on time and very quickly narrowed the problem to a faulty solenoid. He ordered the part the next day and came out the following day and replaced the broken part. This entire experience was exactly the way you would want it to go. No surprises, reasonable prices, knowledgeable technicians and friendly and courteous service. I will use ATS again.

Washer would go into spin cycle and I was left with a tub full of water. Called ATS and scheduled an appointment on their next run through Marana. My field technician was Marty; he was neat, professional, timely and within seconds identified my problem as a faulty lid interlock switch. Now knowing the problem and being familiar with the working of the switch I could come up with my own solution without replacement. End result: the service call was well worth the money, as, before the call, I had visions of bad pumps and electronics and other such gizmos going bumpus costing me hundreds. I end up with a simple solution for only the $70 cost of the service call, along with some knowledge and a new resource for any future appliance problems.

The scheduling process was terrific, only surpassed by Tom's efficiency when he arrived on time. Good, quick diagnosis and removed debris from the pump. We were up and running in less than an hour. Very good experience. Highly recommend.

It took a couple of visits because the refrigerator wouldn't cooperate and make the noise while he was here.