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ASIAN TRADE RUG CO

4.5(
8
)

Oriental Rug Cleaning, Carpet Cleaning, Carpet Sales and Installation

About us

Asian Trade Rug Company features Tucson’s only on-site expert rug cleaning and repair. We have hand-washed tens of thousands of rugs and are educated in what is right and wrong for each rug we wash. The traditional “wet-wash” process that we employ is simply the most effective. No matter your stain or odor, we can clean to your satisfaction. If we cannot, we will let you know in-advance. Pick-up and delivery is available, or simply drop-off your rug at our showroom at 2623 North Campbell. Our expert cleaning staff is supervised by master repairman and weaver, Ali Shahinpour. His staff can handle all special cleaning situations such as, pet stains & odors, ink, wax, glue, and even de-bleeding Navajo rugs. Depend­ing on traffic, we suggest professional cleaning every one to three years. Even if your rug looks clean, there is often a surprising amount of very fine grit that settles in the foundation and will hasten the wear of your rug.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Asian Trade features Tucson's only on-site expert rug cleaning and repair. We've hand-washed tens of thousands of rugs and are educated in what is right and wrong for each rug we wash. The traditional "wet-wash" process that we employ is simply the most effective. No matter your stain or odor, we can clean to your satisfaction. If we cannot, we will let you know in-advance. Our Asian Trade rug repair services are led by master rug repairmen and weave, Ali Shahinpour.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.58 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%
Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.5
responsiveness
4.5
punctuality
4.8
Write a review
Showing 1-8 of 8 reviews
Anna B.
05/2023
5.0
oriental rug cleaning
  + -1 more
Tomas and the team at Asian Trade are above and beyond 5 stars. I made the mistake of having my handmade oriental rug cleaned with a carpet cleaner who left it destroyed - the colors bled and the rug did not lay flat any longer. Tomas and his team picked it up in a timely manner, kept me updated throughout the process, and were an absolute pleasure to work with. The young men who do pick up and delivery are friendly and well groomed. I appreciate the fabulous service and will always bring my rugs to Asian Trade in the future!
Description of Work: I had an 8x10 rug with dog accidents that was destroyed by another company. Asian Trade cleaned and repaired it effortlessly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290
Judith M.
03/2020
1.0
oriental rug cleaning
  + -1 more
This was truly horrible. They ruined our rug. My husband picked it up, and he actually paid them, which I would never have done. They washed out much of the color of our Kashmiri rug, and when my husband objected they offered to apply the cost of the cleaning to a new rug we would purchase. What a terrible experience. I feel genuinely cheated.
Description of Work: clean area rug
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Response from ASIAN TRADE RUG CO
Hello Mrs. [Member Name Removed], I am very surprised by your review. We have never had a bad review before. When your husband picked up your rug we went over all of the notes on the invoice and documented, pertaining your rug and the issues it had prior to cleaning. We still have the invoice and the documentation if you would care to review. Every one of the issues that were brought up, were noted before the cleaning and were signed off on. We went over all of these points with Mr. [Member Name Removed] and he understood that the cleaning accentuated the pre-existing issues, at that time. Your husband mentioned that he might use it upside down because it was much lighter on the backside, where the sun fading (which was noted) was not as noticeable. I also mentioned that we would even apply the cleaning cost towards the purchase of any rug, which he thought might be a good option. Everything we do is done on a satisfaction guarantee policy, if your husband was in any way unhappy with the outcome, we would not have charged him. We will in fact still refund the charge if you are not happy with the outcome, even though the problems were pre-existing. Please give us a call if you would like to take advantage of this offer. We sincerely apologize that you feel this was in any way due to the cleaning process. All the issues with the rug were documented and signed off on before any work was done. We would appreciate the opportunity to have this response reviewed and mediated. Thank you for this opportunity.
Paula B.
05/2017
5.0
oriental rug cleaning
  + -1 more
Picked them up quickly, did a fine job, flexible in arranging to deliver them.
Description of Work: Cleaning of oriental rugs
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ASIAN TRADE RUG CO
Thank you [Member Name Removed], We appreciate you and your wonderful review.
Kathleen G.
10/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
unknown
Description of Work: Cleaned 1 large and 1 runner expensive Oriental rugs. Excellent job. Also cleaned 2 other runners. Provided rug pads for all.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ASIAN TRADE RUG CO
Thank you!
louise K.
07/2014
5.0
oriental rug cleaning
  + -1 more
Prompt, professional service. Excellent cleaning job. Pick up and delivery included.
Description of Work: Cleaned an oriental rug and a modern wool rug
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ASIAN TRADE RUG CO
Thank you Mrs. [Member Name Removed], We appreciate your continued support through out the years.
Jeff G.
07/2013
5.0
oriental rug cleaning
  + -1 more
They worked quickly and did a good job for a reasonable price.
Description of Work: They cleaned an Oriental rug.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Response from ASIAN TRADE RUG CO
Thank you [Member Name Removed], Our staff is well trained and really does a great job. We appreciate you.
Luise L.
02/2013
5.0
carpet cleaners
  + -1 more
They were polite and professional. They are very professional.
Description of Work: Asian Trade Rug cleaned the rugs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ASIAN TRADE RUG CO
Thank you very much, we appreciate you and your great review.
Sydney H.
06/2011
5.0
carpet cleaners
  + -1 more
no problems; did a great job at a great price
Description of Work: cleaned padded area rug
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$174
Response from ASIAN TRADE RUG CO
Thank you [Member Name Removed], We appreciate you.

    Contact information

    2623 N CAMPBELL AVE, Tucson, AZ 85719

    http://www.gabbeh.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 6:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Oriental Rug Cleaning,
    Carpet Cleaning,
    Carpet Sales and Installation

    FAQ

    ASIAN TRADE RUG CO is currently rated 4.5 overall out of 5.

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 6:00 PM

    ASIAN TRADE RUG CO accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, ASIAN TRADE RUG CO offers free project estimates.
    Yes, ASIAN TRADE RUG CO offers eco-friendly accreditations.
    No, ASIAN TRADE RUG CO does not offer a senior discount.
    Yes, ASIAN TRADE RUG CO offers emergency services.
    No, ASIAN TRADE RUG CO does not offer warranties.
    ASIAN TRADE RUG CO offers the following services: Asian Trade features Tucson's only on-site expert rug cleaning and repair. We've hand-washed tens of thousands of rugs and are educated in what is right and wrong for each rug we wash. The traditional "wet-wash" process that we employ is simply the most effective. No matter your stain or odor, we can clean to your satisfaction. If we cannot, we will let you know in-advance. Our Asian Trade rug repair services are led by master rug repairmen and weave, Ali Shahinpour.

    Contact information

    2623 N CAMPBELL AVE, Tucson, AZ 85719

    http://www.gabbeh.com

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 6:00 PM