Arizona Grill & Hearth

Perfect repair. On time arrival and completed in 30 minutes. Technician (Isaac) knew exactly what he was doing and the repair was completed successfully. Could not have gone smoother. Highly recommended. Thanks.

Service and personel were excellent and very helpfull. would highly reccomend them for all your outdoor living needs.

Garrett was fast, professional, and the visit went better that I expected. The pricing was reasonable, as he also cleaned the fireplace and adjusted it. he also replaced a defective igniter on my BBQ grill.

Great service and install ... Sarah was amazing on spec'in out the correct BBQ to retrofit to the existing space. Adam installed the unit perfectly .. the best transaction ever .....

Good service, on time. Did the job well!

Workman arrived 10 minutes early. Very professional, knowledgeable & courteous; would use again.

Both fireplaces turned out stunning! Better than expected. Garrett did an amazing job.

Personnel were friendly and professional. All work was completed to my satisfaction.

The installer was on time and professional. He knew what to do and accomplished the job on time. He also explained & demonstrated the features.

Eddie was great - polite and very efficient.

Eddie arrived early and got right to work. He did an excellent job.

It went really well. At first, Eddie thought that we would have to buy a newer unit, thinking that our old one was not repairable. We whined a little bit and encouraged him to try anyway since we had tried to replace it, but the only one we could find locally was not well made and seemed dangerous. Eddie persisted and managed to replace the thermocouple and it worked. Having a house call was a bit expensive, but the part was only about 6.00, so all in all, it was about the price of the unacceptable model we had purchased when we thought we couldn't fix the old one. Very pleased with Eddie and his professional perseverance.

We have been with this company from the start. They sell excellent products and maintain them well. They train their technicians and are kind and helpful.

Arrived on time, cleaned grill, ordered replacement paper, cleaned cap-here about go minters . Performed as expected.

They answered the phone right away and we quickly had an appointment scheduled for a few days in the future. Received a call a couple of days before and they were able to arrive a day earlier - Great !! Eddie arrived a few minutes early and went right to work. He did some troubleshooting, found the issue, had the part on his truck, and replaced it within minutes. He spent a few minutes testing and cleaning up - he was done !! Eddie was very friendly and knowledgeable - Great Job !! Everything is working now - Thank you Eddie and Arizona Grill & Hearth !!

These guys were on time & very professional. They took care to make sure my house Faryed O Jean. I enjoyed watching them & conversation.

Eddie was knowledgeable & professional. Repair was performed quickly. Very positive.

Technician was overseen by a supervisor, extremely professional & reasonable.

The repair person was knowledgeable and did a very good job of getting grill back in working orderr.

Overall it went well. I enjoyed working with Val, Megan, and Roy the project manager. Since it was a big purchase, I took my time at picking out the tile, the Grill, and other accessories. I picked a Lion Grill, not one they sell in the shop. But they were okay with it and worked with Lion Grills directly for me making everything much easier. The bad part of this project was they went with a different tile guy than their normal one to install the tile. He did a bad job so they had to redo all of the tile. They were able to pull their tile guy off another job and my Kitchen was finished. Every guy that came out to do my kitchen except for the first tile guy was very nice, helpful and willing to go the extra mile to ensure our happiness. Example: The Painter noticed scratches on my Grill hood, so Roy called Lion and had it replaced.

Great-he explained the problem & showed me how to fix it.

Clayton was on time, courteous, efficient and fixed our gill in ½ hour.

The technician, Eddie, arrived on time, disassembled, thoroughly cleaned and re-assembled our grill. He did a very good job.

All went very well. David coordinated the warranty perfectly and the technician (Eddie) replaced the part professionally. I only have praise for Arizona Grill & Hearth's integrity and service.

During install. , Found 1 log broken & remote inop. , Tech not concerned about broken log. I called SVC, MGR , Dave, who sent lead tech for the 2nd visit (Clayton), to replace broken & inop. Parts, & fix misplacement of some logs and fiber embers. Dave and Clayton-both excellent, professional, knowledgeable and courteous.