Arizona Foundation Solutions of Tucson

Made a special trip to AZ (after waiting months) for AFS to trash my yard. They quit after the digging. First we were told that the crew "couldn't work three weekends in a row" and then that they "needed another tool." The earliest they could schedule to finish was after taking a 10 day break. They refused to bump other scheduled projects or offer me any sort of discount (or even an apology) for their screw up, and the extra cost to me. The project manager Kieth just chuckled at my frustration. Terrible business.

AZ foundations came out and looked at the problem and said they don't do what my pergola needed. So then we found "The RepairAll Guys" and they pulled the pergola upright and made it sturdy. I really recommend these guys.

After pulling up the carpet in my house in Tucson, Arizona, I found a number of cracks in the slab. I asked Arizona Foundation Solutions for a quote for "crack stitching" and my AFS "solutions consultant" quoted me a price of $4,000 for 50 feet of crack stitching. I had no idea of what a fair price for such a job would be, but I was pressed for time, the solutions consultant was extremely friendly and personable and quickly won my trust, and I assumed that the AFS quote would at least be reasonable. So I agreed to the quote. Two AFS workmen showed up. Using a small hand-held compact circular saw, they cut 1-foot channels (the width and depth of the saw blade, and about 12" long) across the cracks at approximately 2-foot intervals, inserted paper-thin carbon-fiber pieces in the channels, filled the cracks in the slab and the cut channels with epoxy, let the epoxy dry, and ground down the excess epoxy with a hand-held grinder so the surface of the slab was smooth and flat. The work was well done but after I saw what the job actually involved, I was shocked at the price. The whole job took two people about 4 hours. The materials were not exotic or expensive. The job did not require skilled labor or expensive specialized equipment. Based on other jobs requiring comparable amounts of time, skilled labor, materials, and equipment (e.g. tree pruning by a crew of certified professional arborists), I estimated that the job should have cost no more than $1,000. I was sure that there must have been some mistake in the cost of the AFS quote, so I contacted the AFS solutions consultant with my concerns. He double-checked the price and assured me that the original quote of $4,000 was correct. I had agreed to that price, so I had no choice but to pay the full amount that we had agreed upon. In light of this experience, I will not use AFS again, and cannot recommend AFS to others. If I had it to do again, I think I would avoid "foundation solutions" companies and instead search among companies that do general concrete repair work. If you have the time and minimal handyman skills, you can easily by the necessary materials and tools, and do crack stitching yourself for far less than a "foundation solutions" company will charge.

They were on time. I got no choice. They answered my questions. I wasn't satisfied with the responsiveness. Like sending emails and letters, to try and get an response. I didn't care too much for that. It was kind of frustrating. It was after. I think they came out in July, and I didn't get it until six weeks. I guess that is reasonable. You have to send a couple of letters to the owner, and stuff like that. The actually work was done very well, except for the gutters. The actual coming out for the work was great. There was one person. I was on an tight time schedule. I had to have it done before the end of July, the last Friday in July. They had a tight time schedule, and they were agreeable. They were coming out of Phoenix, and after I signed the contract, and wanted the money then. The work took a couple of hours to complete. The gutters were another date. That was just the pvc pipe in the ground. It wasn't priced together, it was separated out. It was this much and that much. He left the area clean. He had to remove some of the carpeting to get the concrete, and did a good job and didn't butcher it, and I didn't care because it was the closet. He left the area very clean. It was called under-pinning. Its one word. He showed me the work he had done, and what it was going to do. He was nice and came on time.

There were two people. It was leaking when it first started to rain, I noticed it was leaking. They are going to come out on September 12th, and fix the leak. I noticed the leak with the first rain. They got it all done in one day. They came in morning, and got it done in one day. It was an all day affair. They left the area very clean. I didn't find anything, but one little thing. It was a piece of material, and found it one year later. They kept it clean, not marked up anything. They did a good job.They were very professional. They asked what colored I wanted the gutters to be, and matched it nicely. The gentlemen explained what it was, and how it worked. I emailed them. No, because I left an contact number, and they didn't call me. Its still leaking. I did call and emailed them, and someone from scheduling called me for the next available appointment, and set it for September. That is when they are in the area. They are in Phoenix. When I sent that email, and sent an number to contact. The next time I emailed them, they did call me to schedule the next available appointment.

They were very thorough.

Our consultant, Ryan Overcash was great to work with. His detailed inspection identified three small additional areas that needed minor patching. Ryan was very informative and educational when describing what he found and the potential solutions for our situation. The work was completed as promised. All during the process and afterwards, Ryan communicated with us to be assured that we were completely satisfied with the work…and we were.

They drive in from Phoenix and do many jobs, if your job is not the first one scheduled for the day your appt time is at the mercy of how well the other jobs go

Service was great. Very professional and helpful. Inspector deemed foundation to be in good shape and no service was needed. Offered some recommendations to ensure that the foundation remains in good shape.

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Jack is friendly and knowledgable in his business. After the free evaluation Jack suggested that I could perform the work myself. He was very willing to fix the problem but suggested that I could do this straight-forward job myself and save money. Jack is a honest man and I highly recommend him and his company.

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Very well.

They told me I did not need a foundation repair at this time. He advised me to keep an eye on the crack and that if it got worse I could address it later.

Overall we were satisfied with the work. We would use them again in the future if needed.