Arizona Blind & Supply of Tucson

We had two windows measured for Hunter Douglas blinds March 2017 and gave the company owner a deposit of 1/2 down. To date (Sept. 2017) we have yet to receive our blinds and the owner does not return calls. We are in the process now of having to file a small claims suit.

unknown

My experience with them was horrible. We placed the order in October and they were supposed to come out in two weeks. When I called them, they said that they lost my order or they would say that they are coming and they wouldn’t. One day I called and asked the lady why no one was being responsive to my calls because I initiated the phone calls even after they promised to call. I think their follow up was not good. The day they finally came in, she called me an hour after she was supposed to be there to tell me that she was going to be running late. I didn’t get the phone call so she left a voice mail but she forgot to hang up her phone. I listened to a horrible conversation with her office staff. I eventually got what I wanted but it was difficult to get it. What they came in with was the wrong order. When they put it up, it was the wrong color but I’m glad they made the mistake because the color looks better. I thought their price was very reasonable. The only reason I’d use them again is if we need to work on another room so that we would get matching blinds but I will try not to use them again.

The blinds came in a few weeks late. Every time we would call Sande would gush and gush and say that these things happened and we would get our blinds. When the blinds finally came in they were the wrong ones and Sande blamed Hunter Douglas for sending us the wrong items. The blinds had to be reordered again which meant that we would have to wait another three weeks. We finally got the blinds and Sande comes with her team to set them up with a glue gun!!!! The glue gun was used to glue the returns to the valance even though the blinds come with clips. Unfortunately you can see some of the glue which doesn't look very professional. After the blinds were hung we noticed there were not what we ordered. We ordered the non-privacy blinds and she showed up with the privacy blinds. We didn't want to wait any longer for blinds so we accepted the privacy blinds. There were also some returns for the valances missing from the order and Sande said she would take care of ordering the missing items. After installation we noticed some slats/cords that were damaged so we called Sande again to tell her of the issue. She apologized and apologized and said she would reorder them and get them to us. She even said she would give us a $50 gift card for our troubles. It took a lot of unreturned phone calls and several months for her to come back to the house and fix/change the damaged items and it turned out the missing return was not ordered. She claimed she didn't know about it when she was the one who noticed it was missing from the original shipment. She also showed up two hours late for the appointment. Please Please do not waste your time with this company. They are great at getting your business but once you have placed your order you can forget about any type of good customer service. The whole process took over SEVEN MONTHS, horrible service, our blinds are not what we ordered and we never got the gift card. We are not upset about the gift card but we are upset about their disrespect to their customers and the absolute horrible service. When it was time to order blinds for our first floor we ordered Hunter Douglas Blinds from Costco. They were a little bit cheaper and it was all done in four weeks (from initial consultation to having the blinds actually put in our home).

LOUSY!!!

Sande was great to work with on this project. She gave excellent guidance on product selection. Her knowledge and experience facilitated getting the measurements done properly for the arches and getting them manufactured to specification so that the job could be completed satisfactorily. (Another company had previously failed at an effort to do so and said it couldn't be done.) The price was acceptable, even though a little higher than I would have liked, but I was willing to pay the price necessary for the product needed to accomplish our objective. There was a slight delay in manufacturing the shades due to a back order on the shade fabric. Sande was able to deliver within a reasonable time frame. When contacting the store I found it best to leave a message for Sande to call me back rather than discussing the reason for my call; Sande was always good about returning calls. Sande and her helper were careful and professional in completing the installation. Sande's artistic talents are obvious in her skill in designing and crafting the large southwest style window valance which incorporates fabric with leather and copper brads. We've had several compliments on her work.