AmeriGas - Tucson

New Customers BEWARE: Fraudulent Inspection Charges (As a new customer they said they needed to inspect our propane tank and lines. We waited all day for them to come on the appointment date and they never came and never called. They claimed to have gone the next day and inspected it and billed us for the service. It turns out that on the day of the service they suddenly claimed that the road was "Undrivable" and they would not fill. Give me a break, we have had over 50 different vehicles at our home there ranging from 2 wheel drive cars to regular SUV that don't have 4 wheel drive (It was built and had a propane tank and many other things so how is the road "Undrivable"?, Why then did the inspection team note that prior to scheduling a date if someone actually went there to inspect our tank? Oh they conveniently billed it right away though, so then the only explanation was that NO-ONE actually went there. Be prepared when you call for anything because it is Impossible to talk to anyone without waiting for hours on the phone. Don't take my word for it, give them a call and you will see how far in que they will put you in (we have been number 97, 94, 89, etc.) and there is ZERO options to leave a message or get a callback when your turn comes up. The message is to try and communicate via their web page and send them a message. Who monitors these messages, as we have sent 4 different ones with absolutely no response. Once they give you an appointment date there is no confirmation calls, no update calls on the day before or day of service, and when they don't show up, no calls for rescheduling. Instead, they will come on another day without notice and if you are not home, will claim to do an inspection with no one actually witnessing it. Don't rely on their appointment dates. We have taken more than 4 days off work to drive to the new property only to sit and wait. We learned to call them on the day of service (because they wont give you any warning to save your personal days off) to be told that they would not be coming to fill our propane tank, and instead issued a "GUARANTEED" Service call the next day. What happened on this guaranteed day I took another day of work for? We had to call them to find out that they would be coming the next day instead. The supervisors said they would give us a call to let us know if it was a morning or afternoon delivery of propane, but all we got was an automated call that they would be coming the next day (finally a call!). On the day of service we had to call THEM to find out they would not be servicing our property. If this is how a new potential customer is treated then I have done my part in warning other potential customers of the WORST customer service experience in my life time.

Amerigas delivered the tank and they pressure checked pipes that deliver the gas. The safety was the most important part of their work .

It was absolutely terrible, terrible customer service. They tried to tell me my propane tank doesn't belong to me, that it belonged to them. That was kind of out of the blue when they tried to tell me that the gas inside of it belonged to them, either of which turned out to be true so I had to actually go to the office and spend my day there essentially prying them from stealing my propane tank.