WOLFGANG'S COOLING & HEATING CORPORATION

My ac fan motor went out on Thursday 6-13-2024 so we called to have some one come out and look at it. They showed up and used a stick to turn the motor and said yup your fan is out. He pulled out his iPad and plugged the numbers in and gave me a quote for $1173, I pull up my contract from 5yrs ago and show him and he says it doesn't show anywhere on your order that it's under warranty, even though I am showing him the actual document. He asks so do you want us to do the repair. I ask him is this something I can do because I am mechanically inclined and able to do it. He said if I were you I would do it. This isn't my company so screw them. He said he didn't have the part on him. And couldn't get another fan that afternoon. So it would be next week once it did come in. I pay a $100 diagnostic fee for him to use a stick he found in my back yard to turn the fan, he didn't use any tools or meters to diagnose my system. He was at my house for 5-10min. Now it's Friday I found the part and replace the run cap and the motor. All for $450. Ac is working good. On 6-17-2024 I get a quote by email for $497 and also stating that the motor is under warranty. So I call the service department and was told I'm sorry we missed up and now I am doing my due diligence by sending you an updated quote. After I was told my system wasn't under warranty and the terrible tech didn't do his part. And after I spend the money to fix my ac so my babies aren't in a hot house. I ask the manager if there was anything that can be done Soni can recouped what I spent when I didn't need to. I was told nope I should've went with them and spent the $1173 and then I would be getting reimbursed. After being lied to I don't have the confidence that this company would've called me about the mix up or as they called it a miscommunication. This is straight dropping the ball and now don't want to make it right. DON'T TRUST THIS COMPANY. TERRIBLE SERVICE DEPARTMENT AND TECHNICIANS.

They performed diagnostic testing on the AC but way overcharged on the part which was the dead capacitor

On time, courteous technician. No extra sales pitches just the facts about the condition of our systems and required maintenance.

Cody was both friendly and courteous and explained everything he did in detail. Answered all our questions with professionalism.

Punctual and professional technician provided quality service but at the top end of the price scale.

I have turned to Wolfgang's for my heating and cooling needs for my home and business for over 15 years. They go out of their way to make sure we are taken care of. My son was a new born and the heat went out in the middle of the night. They went digging through parts and came out to get us through until our system was fixed. That level of service is unmatched today. I also have a technology business and I trust my datacenter cooling needs to Wolfgang's. They even customized a systme for my home and home server room that took my July bill down from $2500 to $500. You wont find a better Heating and cooling company, they are reliable, affordable, and provide customer service like no other.

I requested a second opinion and quote after another valley company said my 8 year old Trane was leaking coolant and need an new evap coil for lots of money. Called Wolfgang's and they had VP Tom Doll promptly responded within one day to offer a second opinion and conduct a full test of the AC unit. After his inspection, he determined the unit was fully functional with no leaks detected and no need for any additional repairs/servicing. Prompt, direct, honest, and true professional! Plus their employees do not work on commissions. From now on, Wolfgang's has earned my future business and I HIGHLY recommend Tom and Wolfgang's for any future AC/heating needs!!!

We have never have any problems. We have been using them for years.

The work was very good. I would recommend him. There was one that I spoke with to make the deal. Then three came to do the work and it took about 3 days. We were very satisfied with him.

Conducted multi point inspection and found no problems

It went smoothly and as prearranged. The representative, "Ish", was very professional and helpful.

I have like a heat and air conditioning maintenance agreement with them. So they come out twice a year. They charge an annual fee so they don't charge me for coming out. They are trustworthy and easy to work with. They come out and take care of it. It's simple and not complicated.

They are dependable and they put on booties when they come into the home. They check the thermostat and the units. They are very thorough.

We were very pleased with all aspects of this project. We were able to get someone out to our house for an estimate quickly and they were able to get the work done within 2 days notice. Everything was handled very efficiently and professionally.

We were really happy with them when we were using them. We had a problem with it last summer and because summer's are really bad here there is a lot of people calling for services and if we had felt uncomfortable they would have let us go to a motel even something that we could take our pets with us until they could get in and get it fixed. So really a nice service. And they would have paid for it.They take care of the little stuff so that it doesn't become the big stuff you know it's east to repair something that is not a big deal and isn't going to cost that much to repair but if you let it sit it can lead to other problems and they can be very costly so I think that's something that stands out for me.

Incredibly professional. Offered details that no other competitor approached. Knowledgeable in unit performance and options involved. Bid was fair and much less than competitors did. The bid included actual integration of customer interests. To compare the other contractors in this bid other contractors could not even begin to consider owner interest. I was told by other contractions my ideas were crazy. Other contractor bids were unrealistic. Other contractors were not punctual or reliable. Other contractors tried to sell me something I did not want and equipment upon reviews were substandard. I got the height of prof, abject courtesy, good pricing, comfort in reliability in work and an interaction that exemplifies professional and courtesy. I can not stress excellence enough.

Everything went very smoothly. Three techs showed up on time as promised. All wore professional uniforms. Work was completed in 7 hours (estimated at beginning to be 6-9 hours). All work explained very well. I was asked to review all work when completed. All work was very professionally done. Cleanup was very through. Zero complaints. I will have future work done by Wolfgangs H&C.

Mike is the greatest HVAC guy EVER!!! He comes twice a year to maintain my set-up and whenever I have any trouble. I always look forward to my twice-yearly visits. This winter service was just as great as the rest! He is so friendly, professional and kind to my little dogs. We love Wolfgang's and Mike!

We had a great experience. They regularly service those units because they have been doing that for years. We signed up for their annual maintenance plan which means they come out and do a complete tune up twice a year and cost of that is 209 dollars for the year. They are really great to work with. There are handful of technicians that we see all time I mean regularly. It is not like every time somebody different comes out. They are always very nice to work with, very knowledgeable. They will let you know okay it looks like this is starting to come so you know you do not need to anything now be aware that your overworking or whatever. They communicate well with us. I just trust them a lot. I think it is worth the service you get from them.

From the time they walk in the door to the time they leave they are always professional, courteous, and informative. Have used them for several years and wouldn't use anyone else!

The service was great and so was the price. They are clean and friendly. I have already recommended them to my friends and family.

John was very professional and completed the job on time for the amount estimated. The work crews were polite, knowledgeable and very professional. My only complaint is a roof leak from the furnace roof vent into the the unity room. The company denied responsibility for this problem

Great! We now have air where it was ALWAYS hot!

Their response was prompt and courteous. We were given a window of time to expect the technician. He called about an hour before that to see if he could come early. He was professional and easy to work with. Once we decided to replace the unit, another person came out within an hour to discuss options. We had this same company replace a heat pump in another house several years ago and had a very good experience then, too. I will continue to use them for servicing our a/c.

Wolfgang's cooling and heating came right out to my home in Gilbert, AZ. They were on time and very nice. They explained the problem and had it fixed within an hour. I would recommend Wolfgang's to anyone looking for a great AC company.