Renewal by Andersen of Phoenix AZ

Excellent quality product; however, Andersen dramatically oversold energy savings.......energy savings have been negligable even though Andersen said they would be dramatic - sales pitch seems aimed at what they think customer needs to hear rather the reality of the situation. However, this is an excellent quality window and the installation team is outstanding; therefore, would likely make the same decision again.

Excellent.

The installation was stellar. they were very particular about fit and finish and cleanliness. The quality of the product is why we chose this company. My only issue came in the initial wrong measurement of some of the windows, the multiple calls to ensure we got the appropriate refund and the lack of transparency of the pricing/cost of the job process. They also scheduled a group to come out and remove tiles who did not show up.

.....................................................................................................

Excellent. Product is working as advertised. Workmanship for the product is excellent as was the installation work. Team of Roger, Jason, Pat, Rick, Tyler, Chris R, and Krist were very professional and courteous and answered any questions we had clearly. I would strongly recommend this team and the windows to everyone.

Had the new windows installed this morning. The guys (Bobby & Chris) that did the job were the nicest and most professional tradesman I have had in my home in a while. They were efficient and took great care at prepping the work area and the clean up. From the time of sale to the day of install service and professionalism was top notch. The price for the job was high, but sometimes you get what you paid for. I would recommend Renewal by Anderson for both the quality of the windows and the professionalism.

Great, Oleh, Britton, Patrick, Adam and Nick were very professional, the work they did was awesome. When they cleaned up, you would never think there was windows and doors installed that day. Kudos to that crew. They should get more than a 5 star rating. My wife and myself are very happy we went with Andersen Renewal Thanks again, Chris & Bill

Extremely well. The workers were professional. They cleaned up after themselves. They replaced 12 windows and one sliding door in one day. Anderson then sent out a stucco repairman, followed by painters to touch up around the new windows and door.

Very organized and professional. The sent six men that were on time and pleasant. They removed the curtains, blinds covered and vacuumed the area. After windows were replaced they put all items back, curtains, blinds and anything they moved. I would only ask that each one introduce theirselves. Two of the guys introduced themselves and I asked the others. I have never given 100% because I feel there is always room for improvement.

gentlemen that did the work - jeb, andre, billy and tj did fantastic work. explained everything thoroughly and cleaned up immaculately. thanx guys

From the sales visit through the final installation we were very satisfied. The installation team of Roger and Rob showed up as scheduled today and were completely professional. They covered all carpeted area's before starting the job and cleaned and removed all debris after completion. I observed much of the installation and they explained each step they were doing and answered all my questions clearly and completely. I was very impressed with their professionalism and quality of workmanship. They took the time to do things right, there experience level was obvious. I was aware of the quality of Anderson windows from a previous home I had built and lived in for over 20 years. The windows looked and operated as good after 20 years of use as they did when new. This was my first experience dealing with installing replacement windows in an existing home. I was especially interested in seeing how the installation would proceed without doing damage to existing window enclosure and the exterior stucco finish. I was totally satisfied with the removal process of the old windows and installation and finishing touches on the new windows. We absolutely love the look of the new windows and the nearly invisible exterior screens. (we chose the TruScene Insect Screen and they are an amazing improvement over regular screens). I would not hesitate to use Renewal by Anderson again. They will probably not be the cheapest supplier but I think they would be very hard to beat for overall quality and satisfaction. I am very glad we chose them.

The initial phase went very well! The cooperation & workmanship of the Installers was incredible. We had 9 windows replaced and it went seamlessly! Jason's leadership & direction were great! He took the time to explain things to me as the windows were being replaced. In fact, he even took the time to search for one of our new kittens when we thought he had gotten outside the house. It was something he didn't have to do, but he did it anyway! As the install continued, the guys stayed focused. Upon completion, all window covering were put back and the work areas were cleaned & vacuumed. We were very satisfied with all aspects of the work!

Because of the professionalism & workmanship, we requested the same Install Lead that directed the crew during Phase 1... That Lead was Jason. Today he arrived on schedule with a crew of 2 others... Bobby & Ian. These guys had the task of replacing 8 more windows. This 3-Man crew worked their tails off, but just like the first install, each of them took the time to answer my questions and provide their insights. Again, when the work was done, window coverings were replaced and all work areas were cleaned... I couldn't be more pleased! I even enjoyed the music they played! Jason, there will be a Phase 3... I hope you are available to manage the install when that time comes! I appreciate the effort!

Installation was done on 10/19/16 My team of window installers included Nick, Chris, Adam and Colton. They knew their job, worked very well as a team,. They were clean, polite and professional. Windows were installed sooner than I thought. The team went over all questions with me and my husband, on how to remove the windows for easy cleaning, etc. We were very impressed and I give Renewal by Andersen a 5 Star rating. Both the quality of the product and the professionalism shown by the installation team. I would wholeheartedly recommend them to my friends and neighbors. Even my neighbors were impressed and could'nt believe how quickly the whole job was done. Well done, renewal by Andersen !!!! Phyllis. P.

The crews were very, very efficient, tidy, careful, and nice guys. Multiple crews were sent to do the work so it could be completed in one day. These guys really knew what they were doing and the work proceeded as if they were performing a play with each person knowing what their role was and how best to do it. We replaced windows and doors using the Renewal by Andersen products when we lived in Colorado. We were very pleased with the results. When we decided to replace the windows and doors here in Arizona, we knew we'd be using the Renewal by Andersen replacements.

When it was time for us to replace the windows in our house we did our homework, spoke to friends and neighbors who had had their windows replaced, got quotes from 3 companies and ultimately decided to go with Renewal by Andersen. We are so glad that we did. They are a true value for the money we spent. The windows are high quality and very energy efficient. At one point one window in a room had been replaced and the other one had not. The difference in the amount of heat entering the room from the windows was dramatic; there was no heat coming in from the new window and the heat was beating in through the old window. Since we live in Arizona, heat control in very important during the summer months. Now that all 32 windows are in we can?t wait to see the difference in our energy bills. Another pleasant surprise was the noise abatement from the new windows. With the windows closed there is no noise from the outside world. The windows also added a lot of curb appeal to our house. In addition to the windows being a quality product, we were also impressed with the customer service, from Clark Phillips the sales representative, to Jim Reilly the production manager who came by a second time to recheck measurements, to the install team. I have special praise for the installers (Roger, Nick, Andrie, Rob, Pat, Adam, Tyler and Berek) who worked in 108 degree weather for 9 hours straight to get the job done. They were all very pleasant, courteous, industrious and detail oriented. They did a great job installing the windows as well as a great job cleaning up, inside and outside. They also took the time to instruct us on the features of the windows since we now have a mixture of sliders, double hung and casement windows. We would give them 6 stars in a 5 star rating system!

Chad came out to take measurements for replacement windows. We met him later that week at the showroom to get prices and choose the style, and color of windows. I was contacted within a week to have a field measurement taken. A second field measurement was taken after our addition was framed out. Both installations--new windows and replacement windows went smoothly. One new window was cracked and was replaced without a problem. We have a stucco house and the replacement windows were installed without needing any stucco repair outside or drywall repair inside. The installers cleaned up everything and left us with beautiful clean windows.

unknown