Peterson Air Care

Kris arrived on time and got right to work. He replaced and tested the fan on one of our AC units. It took about two hours to complete the work.

he arrived, took the heating part of the unit apart, checked the points, checked the chamber for cracks and put everything back together.

Initial visit went OK. The tech claimed he found a bad capacitor in my heater system. The stated price to replace was $114 but if I bought 1 year service for $199 the capacitor would be included in the price. I opted for the 1 year service. Since then they have been scheduled twice to come out to clean and test the AC unit. The first time they called on the day of service to say they couldn't make it. Rescheduled and waited at home for the scheduled time, again a no-show. This time I had to call them to find out they weren't going to make it. That was enough for me. I told the gentleman I was dealing with that I didn't want their service and I expected a refund for the difference between the capacitor cost and the service contract cost. One week later I called him back to find out where we were and was told his boss had not responded and he would be in the office in the afternoon and he would check with him at that time and give me a call back. I have lost faith in them and wouldn't feel good about trusting their diagnosis should they find anything wrong with the AC.

excellent service. service man was on time, very professional. actually ended up buying a 2 year service plan because I liked the quality and professionalism.

I was very happy with the work perfomed - very honest

It was an unpleasant experience. Terrible customer service. I do not trust, nor do I want Peterson's near my heating and cooling unit. Please refund my money.

It didn't take long. The business had changed names but the work performed was adequate.

Don did a very thorough job inspecting the cooling system, replaced a bad capacitor, cleaned all the coils and the air ducts. I was happy with Don's service and signed up for a 5 yr contract to inspect the system twice per year.

It was a 2-pronged approach. First was the inspection where the technician checken out the unit and the air handling system and made recommendations. Then a week later the installation team came. They were very neat and I had only a few pieces of insulation to pick uo; otherwise they cleaned upthe whole mess. I asked for their training as my brother in law in another state works for TRANE and the workers had the right initials. If there is anything negative I would say it is that I probably did not need the extended warranty I bought, but it does give me twice yearly check ups and that will make up for it. overall, VERY SATISFIED

he said he had just joined the company and had nebver serviced a residence before. I wasn't happy about this in that I had now

Technician was on time, knowledgeable, courteous, and efficient.

The business never showed up, never called & never even contacted me to tell me they did not make the appointment. I contacted them the next business day and then they contacted me with an apology for not keeping the appointment. I requested a full refund of $39 from the business and got it from Angie's List. Thanks Angie; you delivered.

Our HVAC system was installed when we built this home 18 years ago. After the tech finished his inspection and we sat down, I started preparing myself (mentally) for the estimate to replace the entire system. He gave me a few options, none of which was a new system. For a few hundred bucks it works like new and should deliver many more years of reliable service. When the day finally comes for a new HVAC system, you can be sure we will call Deer Valley. We highly recommend this company.

I was given an estimate for over $600.00. I got a SECOND opinion. . He said the coils looked like new, the capacitor was fine. He resealed everything as needed. Everything is running fine He will come back when it is hotter and look at my AC unit. His total cost was $80.00.

I paid for a $39 tuneup including a free washable air filter. the tech arrived on time, was friendly and knowledgeable. HOWEVER, after his initial inspection, he told me I needed over $379 worth of work! I bought this 12 year old house only a few months ago, but was still shocked at the costs. He then told me about a 3 year service plan (spring and fall) for $500 and if I bought that the $379 would be waived. Now I look closer at other reviews and see an annual contract for $88!!! Having my children due for the Thanksgiving holiday, I did not want to risk a faulty heater in case it got cold, so I agreed. I would have preferred to shop around for a service contract, but had no time in that situation to do so. To my surprise, he then pulled out a contract with another company name on it - Peterson, I think, telling me that they were changing names, but it was still the same owners. I just got the December Angies news magazine and imagine my surprise seeing a Deer Valley ad - I'm confused. I might change the rating to A once I get thru the winter and see what happens during the spring inspection. Of course, if that costs more money, the grade will be MUCH lower and I'll consider whatever action I need to take then

Deer Valley Mechanical arrived on time and was very professional with the inspection and repairs. I would definetly use this company again in the future.

The guy, Josh from Deer Valley Mechanical, shows up and says as I showed him the coupon, "we don't do both for that price, we only do one." I explained that this was not what the ad says. I asked him then to look at the heater. He looked at it and said it needed a fuse, and I would need an expert. I thought, then who are you? Isn't that why I hired you. He then said he didn't do a/c too. I then asked him to leave, and he said it was an issue between myself and Angie's List. He then tried to charge $79.95, which is $1.95 more than what the deals were worth.

It was okay. I'm not an expert or anything, but I think it went okay.

They came and did what they were supposed to do. They were professional and showed up on time. They did a great job.

It was great. I called for the appointment, expecting a long wait for service. To my surprise, the technician called back within hours to set an appointment almost immediately. I'm in the east valley, which is area of service for this representative. He arrived at the appointed time, we talked about the service briefly, then he got to work on the unit. He was finished servicing the unit (both inside and out) within the hour. There were no additional charges above the coupon price. The tech was a customer service dream--prompt, polite, efficient, with excellent verbal communication skills. I would definitely recommend this service provider for a "cut to the chase," "get 'er done" HVAC service.

They did a great job. They were professional. They were on time and very responsive.

My "story" is above. I would not recommend this company. I know things can get mixed up, but with 2 calls? I think they can do better.

We recently moved into this home and the A/C unit is 10 yrs old. I was anticipating hearing some bad news about the A/C unit but the tech advised that the unit was in good working order and explained all of the readings that he obtained on my A/C unit. He also showed me a couple of things that may need attention in the fall. All in all I was very impressed with the service and trusted what was told to me.

Deer Valley Mechanical LLC did an okay job.

Background: 1 year ago, I had HVAC checkup from a different company. They reported several problems, i.e. capacitor outside normal range, etc; ~$500 worth of work. The prior 6-month checkup (by a trusted friend?s company) had showed no problems. I decided not to have the work done. Didn?t have any problems over the next year. My impression is that the work they wanted to do was unnecessary and that they were not a trustworthy company. As a result, I was looking for a new HVAC company. When Angie?s List offered a special coupon for 2 HVAC checkups from Deer Valley Mechanical, I read the reviews and bought the coupon. My experience with Deer Valley Mechanical (DVM): Mechanic (Nathan) showed up on-time. Checked split system; found no issues except to warn that air handler motor is on its last legs (not surprising, it?s 25 yrs old). Discussed options. Chose to wait until next fall; hoping it will last that long. Appt was in early morning so AC wasn?t turned on when Nathan left. In the afternoon, I turned on unit. Nothing happened; unit didn?t come on. Called DVM. Nathan came back immediately, in spite of being at other end of Phx. Checked all, found that air handler transformer had burned out(!). Altho Nathan didn?t think it could have been result of the checkup, he replaced the transformer at no charge (~$300 part). Unit turned on and has worked perfectly since. I have no background to make any judgment about whether the checkup could have caused the transformer to burn out. IF it did, then DVM responded appropriately to the situation (quick fix at no charge). However, if the problem was simply a coincidence, then DVM went well beyond what might reasonably have been expected. When a service call goes without incident, you learn a little about the company?s service. When there is a problem, you have the opportunity to learn much more. I now have considerable confidence that if I have a problem with my unit, DVM will respond quickly, appropriately and will charge reasonably.