Onsite Design

First day installers were punctual, rapidly started the prep work on floor (I had removed carpet, trim and mopped/vacumned concrete pad already to save on labor charge) They removed a 4x4 section of tile at Entry Door. Leveled concrete pad with self-leveler in needed areas. Second day installers were later than the first day (I was staying up to get them into the house, I work nights so I would stay up, let them in and go upstairs with earplugs ;) .. Third day installers were around an hour later than before and only had 2 guys instead of the 4-5 previously. The biggest complaint of entire job was the finish detail. They pulled up the base boards but in several areas the baseboard was slightly damaged or unpainted (home builder laid baseboards before finished floors **(dopes imho)** not one offer to repaint them was made (even if extra charge was incurred), secondly the stairs to sunken living room were initially trimmed in quarter round. It looked absolutely sophomoric in attempt and was finished extremely POORLY. After the third day (now Friday) I called the sales rep and let them know my issues, to their credit they tried to resolve my issues though there was several days lag before the installers could come fix their issues. Day Four (now several days later) installer came, (unannounced as someone forgot to call me from their office) and retrimed the stairs beautifully with matching baseboards (4 1/2 inch) that they found and sourced (REDEEMING QUALITY!!!) While waiting for installer to come I had noticed that there was a gap in the first riser... When installing they had to glue them down, and they measured off cut piece to wall but then installed it under wall leaving a 2-3mm gap, which they then filled with a piece of scrap, once you noticed it, you could see if everytime you walked by. I asked about fix for this, and installer talked about difficulty and it was not fixed (though trim on steps were done above my expectation.) Day Five (now over a week since inital install) Installer came out to fix issues with baseboard that was not properly lined up to the same level as other trim pieces around it and fixed the gap in the first riser. Job was completed to my wifes (final boss) approval and I cut them a check for the remainder of their 50% holdback (REDEEMING Quality) Floor went down fast and pretty solidly for not as an expensive flooring type. I really like the choice of flooring and think it will hold up well to my family (2 girls and 2 dogs and my wife). The installers that Onsite uses I believe are subcontractors and I believe that affects their overall quality, while my job was a fairly big job, the pricepoint was not exorbitant, and I feel as if it was a and quot;Good enough and if he doesnt complain we collect our money and goto next joband quot;. The sales rep seemed genuinely concerned at my retorts to the quality of finish work (I was asked to send pictures) and overall the job was done to MY SATISFACTION but the amount of time it took was a little offputting. I stand firmly on the fence if I will ever give Onsite another job (I need new carpet upstairs (around 1000sq/ft between four rooms) but them not collecting the funds until I was satisfied held them up in my mind as atleast a Company that atleast makes an effort. I live in the far west valley and the distances involved for them is probably far, but I always felt it wasnt apporpriate that if they use subs, that the sales rep or a rep from the company did not come out and inspect final work. I dont know if that was a problem because my sales guy was out of town that weekend or if that is a regular thing for them (the installers did take my check made out to Onsite Design). Eitherway the floor is done, and we like it, the process to get their was not as good as I would of hoped.

I worked with Emily during the whole process and she went above and beyond for me. She was referred through another company I was very pleased with. They were very punctual and listened very well to determine what I wanted. She came to my home and showed me the samples. During the installation, the employees were exceptionally good, and now that everything is finished, I love my new carpets!