Marcel Painting LLC

Description of Work: This was one of the worst experiences of my life. I hired Marcel painting because of their reputation on this site and they had a competitive price. I found out that this was a major mistake. First and foremost, scheduling with them was a hassle. They had to cancel/reschedule my job 2 times because they were too far behind on other work. Once was due to bad weather and they were working on other projects outside. I had no real issue with this, except that it would take over a week for them to reschedule. | |When the work began is when the h*** started. It started with them sending their sales guy (David) out to act as a Project Manager. He was very nice and talked with us about final colors and said explicitly to us, "We can try the color on this wall, and if it's not right we can change it no problem." His painter finally showed up a few hours later and had a tester of the paint. I explained what David had told me and the painter said "No problem." He then painted a quick test strip on the wall to dry, then left. As it was drying, we called as quickly as possible to the office to say "This color won't work." The office said no problem and told us that they would relay everything to the needed parties. I then got a phone call from Kelly(the owner). He said to me that it wasn't protocol to change paint colors at the last minute, to which I replied with exactly what his sales guy(David) had told me. Kelly said he would handle it and asked us to give him a paint color ASAP so they could do the work. | |We settled on a paint color after a quick visit to the store and I called them to let them know the paint color we wanted as requested. I then got a call from David saying "We already bought all the paint for the job with the wrong color, so you have to pay for it or we will cancel the job." I clarified what he had said at the house, and he said that was correct, that we could have a "test wall." So I asked why I had to pay for their mistake to which he replied, "Kelly called me and told me to figure it out, so I am willing to give you a 30% discount on the paint that we bought incorrectly." So I had to pay for their mistake. | |This should have been the point where I walked away, but I didn't. I had promised my invalid wife that the house would be painted and after the mess of getting scheduled, I didn't want to delay any longer so I agreed to pay for it just to move along. After that the nightmares continued, the project kept getting delayed and I was given ridiculous excuses as to why they couldn't finish the job. Painters started on average around 10 am, and were gone by 3pm. I was told the interior would be painted in 1-1.5 days. It took them 3 just to get it done with two coats. | |Suffice it to say, the quality of their work was shoddy at best. Old colors shown through very clearly, paint all over outlet/lightswitch covers, and some places they just plain missed. They were contracted to do some touchups on our ceiling and just plain didn't do it. Their quality inspector came through after they were "done" and said that the work was sub-standard and they would come fix it. So the workers came back for day 4 to fix their issues and still didn't do the touch ups. Day 4 the quality inspector came back and again said "This is bad and needs to be fixed." So they came back AGAIN to fix the issues and finally had the basics correct. However, they said they couldn't do the touch ups because they didn't have the color for the ceiling. So they told my wife who is in a wheelchair to go to the store and get it. Since she wasn't capable of driving at the time, she obviously couldn't. So they just used the wall color on the ceiling so in their words "It could be done." | |When the quality inspector came back the next day I showed him the spots on the ceiling and he said "We'll get it fixed." To which I replied, "You have fixed enough. I will call the owner and discuss this with him but under no circumstances should you send your crew back. Their work is terrible by your own admission and I want a partial refund for this." | |None of this reflects the fact that they also broke our family piano(which cost me several hundred dollars to fix) in moving the furniture and left all of our furniture in the middle of the rooms instead of moving back as they said they would. | |Then when it came time to pay the bill, no considerations for the shoddy work or breaking my piano, I was charged for the paint they mistakenly ordered, and when I was late in getting the payment to them because my wife had to be hospitalized after more surgeries, the only contact I get from Kelly the owner is a threat to send me to collections. | |I was assured by Kelly during our early phone calls that this experience was not normal, but I hesitate to believe it. This organization is one I can't warn you enough about. Do not hire them for anything unless your expectations are for shoddy work and to be charged for their mistakes.

Description of Work: Painted whole house outside

Description of Work: We had the exterior of our house painted. They came out for the estimate right away seemed very professional. We scheduled the painting for that weekend they said it would take two days starting on a Friday and be done by Saturday. I took off work to get it done they were supposed to show at 7 a.m. at 9 a.m. they called to reschedule. After a couple phone calls they did get the house done in time as they said they would and came back out for a couple missed spots, but overall very happy would use them again.

Description of Work: .

Description of Work: Stained the wood beans on the exterior of the house.The staining went well however the clean-up could have been better.

Description of Work: Got right to it. Very good job

Description of Work: First worker failed to show up or call for agreed upon Sat. appointment. Sales reps brother shoed up the following wed and did a good job.

Description of Work: Painted my whole house. |Not too good. They left drink cups |did not clean up all the spackel drippings on the floor. Failed to do a complete wall prep on patch & repair. They did not sand the patches after they dried. Just painted over them...looked awful. Had to get on them about that plus base board overspray on tile floor. After they left I noticed areas that where not painted or missed. Overall not a professional paint job. Missed painting the garage door on the side of entry door. Left paint residues in front yard. Real messy . Failed to paint my air vents that I asked them to do. Included in the cost. I will never use or recommend this company again. One should not have to haggle on workmanship of contracted work & services.

Description of Work: Painted kitchen cabinets.

Description of Work: Painted interior 2 story home.