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Geek Squad - Best Buy

Computer Repair, TV Sales, Computer Sales,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.19 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
11%
2
22%
1
0%


Rating CategoryRating out of 5
quality
3.9
value
4.1
professionalism
4.1
responsiveness
3.8
punctuality
3.7
Showing 1-9 of 9 reviews

JULIA B.
09/2007
5.0
computer repair
  + -1 more
They were troubleshooting for a bit until they found out exactly what was wrong with the computer. I think they did a good job fixing it for me. I think that their prices might have been a little high, but I am glad that they could fix it for me.
Description of Work: They took out a virus from my computer. I took about 2 or 3 trips to find out what it was exactly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Trudy R.
09/2007
5.0
computer repair, computer sales
  + 0 more
I was extremely happy with them. I had taken my computer to Comp USA and they wanted to charge me $400 dollars to see what was wrong, so I took it to Best Buy and they fixed it for free. They are good with customers. I even ended up buying a computer from them.
Description of Work: They repaired my computer screen which was damaged by a magnet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

FLORENCE S.
09/2007
5.0
appliance sales
  + -1 more
I had a great experience with Best Buy. They were wonderful. They were not pushy or salesy at all. They treated us really good. The one thing I will say is never to buy a Maytag. Since I have bought it, I have needed a $1,000 worth of repairs on it. Maytag appliances are horrible. As for Best Buy, I would go back there. They were great and I had no problems there at all.
Description of Work: I bought a Maytag Refrigerator from Best Buy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

KAREN B.
10/2004
2.0
tv sales
  + -1 more
I WANTED TO BUY EITHER A FLAT SCREEN OR PLASMA TV AND WAS NOT SURE WHAT THE ADVANTAGES/DISADVANTAGES WERE OF BUYING ONE VS. THE OTHER. I WENT TO BEST BUY IN THE MIDDLE OF A WEEK DAY AND IT TOOK A LONG TIME BEFORE ANYONE EVEN APPROACHED ME TO ASSIST ME. I WAS VERY DISAPPOINTED WITH THE CUSTOMER SERVICE I RECEIVED.
Description of Work: WE PURCHASED A HIGH DEF FLAT SCREEN TV.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$1,300

MARK W.
10/2004
5.0
home theater design
  + -1 more
THEY WERE GREAT WITH THAT TYPE OF WORK BUT FELL A LITTLE SHORT IN THE AREA OF HIGH DEFINITION TV. I WOULD STILL HIGHLY RECOMMEND THEM FOR ANY PURCHASES AND INSTALLATIONS IN THIS AREA.
Description of Work: I PURCHASED A HOME THEATER, WIDE SCREEN TV AND DVD PLAYER.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$800

VAN M.
09/2004
3.0
computer repair
  + -1 more
TOLD ME UNIT WOULD BE READY BY 3:00 PM ON THE MORNING I DROPPED OFF FOR SERVICE. I CAME THE NEXT AFTERNOON AROUND 1:00 PM AND IT STILL WAS NOT FINISHED. I FEEL THIS LIMITED THE THOROUGHNESS OF THEIR TUNE-UP REVIEW AND VIRUS REMOVAL. WHILE THE VIRUS AND INFECTED FILES WERE CLEANED OFF, I STILL HAD SOME ISSUES WITHIN THE NEXT MONTH.
Description of Work: PERSONAL COMPUTER TUNE UP AND REMOVAL OF VIRUS.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$75

ANTHONY B.
08/2004
2.0
computer repair
  + -1 more
I LOVE BEST BUY, BUT WOULD NEVER AGAIN HAVE A COMPUTER SERVICED BY THIS COMPANY. AFTER HAVING THE COMPUTER REPAIRED, IT NEVER WORKED CORRECTLY. I THEN PURCHASED ANOTHER COMPUTER INSTEAD OF PUTTING MORE MONEY IN THE COMPUTER SERVICED BY BEST BUY.
Description of Work: COMPUTER REPAIR - COMPAQ COMPUTER.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$100

JERI G.
08/2004
5.0
computer repair
  + -1 more
THE COMPUTER TECHNICIAN THERE ARE VERY KNOWLEDGEABLE AND HELPFUL. THEY IDENTIFY THE PROBLEM AND INFORM YOU OF THE COST WITHOUT PRESSURE TO PURCHASE ANOTHER COMPUTER. I KNOW THAT MY SYSTEM IS OLDER. I RECEIVED MY COMPUTER BACK REALLY FAST, IT ONLY TOOK SEVERAL DAYS.
Description of Work: I HAD MY HP COMPUTER REPAIR. I HAD A VIRUS AND PRINTER MALFUNCTION.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

TERI VOGEDING V.
08/2004
5.0
car stereo installation
  + -1 more
BEST BUY HAS A COMPUTER PROGRAM FOR BROWSING WHAT KIND OF CAR STEREO YOU WANT SO THAT YOU DON'T HAVE TO DEAL WITH THE SALES REPRESENTATIVES UNTIL YOU FIGURE OUT WHAT YOU WANT OR WHAT YOUR CHOICES ARE. WHEN YOU ARE READY FOR A SALES REP YOU HAVE TO WAIT IN LINE, THERE WAS ONLY ONE REP FOR THE ENTIRE DEPARTMENT. THEY DID A GOOD JOB INSTALLING IT, BUT IT WAS NOT READY WHEN THEY SAID IT WOULD BE, WE HAD TO WAIT ANOTHER HOUR AND A HALF.
Description of Work: WE BOUGHT A RADIO/CD PLAYER FROM BEST BUY AND HAD THEM INSTALL IT IN OUR CAR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$129

    Contact information

    1900 E Rio Salado Pkwy, Tempe, AZ 85281

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    TV Sales,
    Computer Sales,
    Appliance Sales and Installation,
    Stereo and Home Theater Systems,
    Auto Radio Service,
    TV Repair,
    Camera Repair,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 4.1 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    1900 E Rio Salado Pkwy, Tempe, AZ 85281

    www.geeksquad.com/repair