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E & J Appliance Service Co

Appliance Repair, Appliance Repair - Small, Water Heaters

About us

E&J is a family-owned and operated business that was started by Ernest “Ernie” Johnson, and has been serving the East Valley since 1982. 6 employees. No subs contractors. Cost is determined by the job. May contact through email. Calls are scheduled in 2 hour intervals 8-10, 9-11, 10-12 etc. Most credit cards accepted. Service in home or carry-in. Service all brands of appliances and water heaters. Factory authorized warranty service for Whirlpool, Maytag, Kitchenaid, Jennair, Admiral, Magic-chef, Roper, Estate, U-line. -Same day or next day service in most cases -We will treat your home with respect keeping the area we are working in clean with no mess for you to clean up after we leave -For your safety, all of our technicians have been thoroughly background checked by a national background security company -One of our technicians is in your service area everyday -All of our technicians are certified for the proper disposal of CFC refrigerants to save the environment -WE WANT YOUR BUSINESS AND IT WILL SHOW! CALL US NOW! 480-345-8884

Business highlights

43 years of trusted experience
Family Owned & Operated

Services we offer

Major appliance service, repair & parts for all brands, factory authorized for whirlpool, kitchen aid, maytag, amana, jennair, admiral, magic-chef, u-line, washers, dryers, refrigerators, freezers, dishwashers, disposals, ovens, ranges, microwaves & water heaters.

Services we don't offer

Air conditioning, water softeners,small appliance repair such as toasters.

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8326 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
3%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 301-325 of 326 reviews

Margaret W.
05/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Defrosted the freezer compartment of our refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from E & J Appliance Service Co
Thank you for the review. Glad to see we could help get your refrigerator working like it should again. We look forward to helping with all of your appliance repair needs in the future. Thank you, Alan Johnson

ROBERT L.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: On first visit the provider actually called ahead and came early. He didn't have the part to fix my washer but set it up so it would temporarily work. So he set up and appointment the following week to install the part. Jimmy arrived on time and gave me other advice about my washer and dryer. Great guy and great job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

Response from E & J Appliance Service Co
Thank you for the review about our company. I am happy we could get the machine working until we got the part to fix it correctly so you could do some laundry before we got back. We look forward to helping you out with all of your appliance repair needs in the future. Thank you, Alan

Mary S.
01/2014
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E & J Appliance Service Co
Thank you very much for the review. Alan Johnson

Susan D.
01/2014
5.0
appliance repair
  + -1 more
.
Description of Work: I used E & J Appliance Service Co

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E & J Appliance Service Co
Thank you for using us as I know you have many choices in hiring an appliance repair company. Thank you, Alan Johnson

Teri W.
01/2014
5.0
appliance repair
  + -1 more
No problems
Description of Work: replaced circuit board on control panel for dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from E & J Appliance Service Co
Thank you for you're review I greatly appriciate it.

Victoria L.
11/2013
5.0
appliance repair
  + -1 more
Fine, very informative.
Description of Work: I used E & J Appliance Service Co.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from E & J Appliance Service Co
Thank you for your review. Alan Johnson

marian S.
09/2013
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sharon W.
08/2013
5.0
appliance repair
  + -1 more
Wonderful, prompt service.
Description of Work: Fixed a refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E & J Appliance Service Co
We pride ourselves on being prompt as we know your time is very valuable. Thank you, Alan Johnson

rita S.
06/2013
5.0
appliance repair
  + -1 more
see above.
Description of Work: Replaced my icemaker the same day I called. Was fast, efficient, showed up on time. It was like having a really good dream!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from E & J Appliance Service Co
Glad to see we could fix your ice maker problem right away. Nothing worse than having no ice in the middle of the summer here in Arizona. Thank you, Alan Johnson

Cheryl N.
05/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: They came the same day, within a couple of hours. Asked appropriate questions over the phone that they had a very good idea of the problem. Brought part with and fixed oven in 30 minutes. Explained everything going on too. Excellent company to work with
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from E & J Appliance Service Co
Thank you for your comments about our company I greatly appreciate it. Glad to see we had the part on the truck to get your machine fixed on the first visit. We look forward to helping you with all of your appliance needs in the future. Thank you, Alan Johnson

Margaret B.
05/2013
5.0
appliance repair
  + -1 more
Great!!
Description of Work: Ernie came out to repair my GE front load washing machine. I phoned E & J because my machine started smoking and had the smell of burning rubber. When Ernie took my machine apart and checked it thoroughly, he stated that there was no issues and explained what could have caused the problem. He took the time to show both my husband and myself the belt and other do dads inside. He put my mind at ease about what was going on. So for a mere $69.00 I got washing machine therapy and education. I'm sure others would have been happy to replace parts unnecessarily! Thanks Ernie!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from E & J Appliance Service Co
Here at E&J we will never put parts on your machine that are not needed, its not honest and that is not the way we do business. Glad you got to meet our owner Ernie and he could help you understand you machine a little better. I have never heard of washing machine therapy but I like it. Hope all is well with your washer and remember if you have any problems we have a 90 day warranty on all of our work so do not hesitate to call. Thank you, Alan Johnson

Richard D.
04/2013
5.0
appliance repair
  + -1 more
Very satisfied.
Description of Work: Checked for leak in washer; found source and instructed on how to prevent it in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from E & J Appliance Service Co
Glad we could help you out with your washer and look forward in helping you in the future. Thank you, Alan Johnson

James D M.
11/2012
5.0
appliance repair
  + -1 more
I couldn't be happier!
Description of Work: The owner himself came out to diagnose the condition of our upright frost free freezer that wasn't freezing. He had to come back a second time and do further testing, as what he originally diagnosed, didn't cure the problem. He decided the reed valves in the sealed compressor were not working and it would need a new compressor. The freezer was only 3 years old and was out of warranty. He was honest and said we could buy a new freezer for what it would cost us to have this one repaired. We bought a new, larger capacity freezer and it is working great. This man is HONEST and did a good job, reasonably.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from E & J Appliance Service Co
Thank you for your review I greatly appreciate it. Honesty is what we live by at E&J and always will. Ernie our owner has always taught myself "his son" and all of our employees that honesty is the only way to run a business and live your life. You do not stay in business for 31 years by ripping people off. Thanks again for your kind words and we hope you have a happy holiday. Thank you, Alan Johnson

John M.
11/2012
5.0
appliance repair
  + -1 more
Great.
Description of Work: Dishwasher was not getting dishes clean and had a lot of hard water build up in it. Technician took it apart and tried cleaning it out. He thought it might have to be replaced, but he kept working at it and managed to get all the passages cleaned out, then ran it with cleaning solutions and gave us instructions on what to use to prevent problems in the future. Saved us the cost of a new dishwasher and it works better now than it has in years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from E & J Appliance Service Co
Thank you for your review about our company. I am happy to see we could save you the time and money of having to get a new dishwasher. Allot of the time we find that dishwashers just need a little TLC to get them back into working condition. Keep using the cleaner the tech suggested and you should be able to keep the dishwasher running like it should. Thanks again and I hope you have a happy holiday.

Donald W.
08/2012
5.0
appliance repair
  + -1 more
Description of Work: Brad showed up a little earlier than promised and was able to show me what was wrong and why and what it would cost to fix it. A leaky hose had dripped on the computer parts of my washer and basically ruined the part. I knew he was telling the truth as I had observed where the leak was basically coming from and the problems it had caused. It would cost $480.00 to repair a five year old washer, when a new one would cost $800 - $1000 or I could purchase a less expensive one for what the repair would be. I chose not to repair it and he only charged the trip charge (minus the $10 Angie coupon) when he could have charged more. He recommended Spencer's TV and Appliance. I could have purchased a new washer anywhere (I bought the last one at Costco) but I decided to try his recommend. I had not bought at Spencer's in the past and I had regretted that decision. The person he recommended seeing at the San Tan Spencer's was Rob Martin.He got me a deal of $200.00 less than Lowe's and another one store, which I had priced. I was thrilled with the price and customer service at both Spencer's (San Tan) TV & Appliance (Rob Martin) and E & J Appliance Repair (Brad). Excellent customer service is rare these days but not at these two businesses. It was a pleasure (except for the cost) dealing with Brad and Rob.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Justin W.
07/2012
5.0
appliance repair
  + -1 more
Great experience.
Description of Work: Kitchenaid dishwasher drained/filled water, but wouldn't wash the dishes. E&J diagnosed as bad motor due to calcium buildup (visible once motor was removed). They had the replacement part ON HAND ahead of time and did the whole job in about an hour, hour and a half. Exactly the kind of top-shelf service I was looking for. Will use again for sure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Response from E & J Appliance Service Co
Thank you very much for your report on our company. We try to stock our trucks and pre-screen calls as best as we can to complete the call on the first visit. We look forward in helping you out in all of your appliance needs in the future. Thank you, Alan Johnson

Don D.
06/2012
5.0
appliance repair
  + -1 more
Great
Description of Work: Request for service was handled promptly. Repair was done professionally and quickly. Did not realize that service call would not be applied to my bill. Bill was amended to my satisfaction to account for this. Great job, thanks!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from E & J Appliance Service Co
Thank you for your report as we value all of customer’s feedback to make our company better every day. We hope to help you in the future with all of your appliance repair needs. This is our 100th report on Angie's list and I wanted to thank everyone for all of your feedback it truly helps us become a better company. Thank you, Alan Johnson

Richard & Gail D.
02/2012
4.0
appliance repair
  + -1 more
See above.
Description of Work: I phoned for information regarding my 10 year old Frigidaire freezer. The woman who answered my call was very helpful and gave me information to help me decide that the appliance wasn't worth the cost of the service call and any repair that might result. I appreciated her honesty.

Rating CategoryRating out of 5
professionalism
4.0

Yes, I recommend this pro

Response from E & J Appliance Service Co
Thank you for your report as I value all of my customers feedback. Happy to see Brenda helped you on making the right decision about your appliance. Remember if you have questions about your appliance or want to know if we think it is worth repairing give us a call today and we will help you make the right decision. Thank you, Alan Johnson

KAROLE R.
12/2011
5.0
appliance repair
  + -1 more
see above
Description of Work: Diagnosed and repaired my Whirlpool Duet washer. It had been leaking and stopping after a few minutes and initially the repairman thought it was a switch but after a thorough exam found it to be a small hose with a hole in it which was confusing the sensor switch into thinking the washer was either not filling with enough water or something of that sort. He cleaned out the filter (which I didn't even know was there - behind front panel and involving hoisting up machine to remove the screws holding it in place) and it was full of money and nails -the nails probably being the culprit that poked a hole in the hose. The whole thing took less than 30 minutes and he was so informative and professional. I will always come to this company for any other appliance problems.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from E & J Appliance Service Co
Thank you for your report we appreciate your feedback as it helps us to better serve our customers. Please be sure to take all items out of your pockets to avoid getting them stuck in a hose or pump and this will minimize the chance of damage to your machine. If you ever have any questions about any appliance please do not hesitate to call, we are here to help. Thank you, Alan Johnson

catherine K.
12/2011
4.0
appliance repair
  + -1 more
everything went fine
Description of Work: dishwasher estimate/repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$85

Response from E & J Appliance Service Co
Thank you for your report and taking advantage of the coupon we offer to Angie's List members. Please do not hesitate to call if you have any questions about anything appliance related, we are here to help. Thank you, Alan Johnson

JANIE G.
12/2009
5.0
appliance repair
  + -1 more
Great...would call company again.
Description of Work: Dryer was not drying clothers in a timely manner. Hoses outside of house were clogged. Called and was serviced the same day. Andrew was on time and very informative about ways to prevent problem from accuring again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98.95

HELEN S.
08/2007
5.0
appliance repair
  + -1 more
Everything was excellent.
Description of Work: Fixed refrigerator-freezer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$187

REBECCA B.
08/2006
5.0
appliance repair
  + -1 more
unknown
Description of Work: Ice maker broken. Ordered correct part, came back and installed it when it arrived according to my schedule. Tech was right on time, quick, friendly, not afraid of my large dogs and efficient.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269

JACQUELINE M.
08/2006
5.0
appliance repair
  + -1 more
unknown
Description of Work: My refrigerator stopped running. Called this repairman and he came out within two hours. When he got here, he found it had accidentally been turned off, He turned it on, and didn't charge me for a service call. Many thanks!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1

PHILIP S.
09/2005
5.0
appliance repair
  + -1 more
unknown
Description of Work: REPLACED THERMOSTAT AND SWITCH ON DRYER. ALSO GAVE TIPS ON HOW TO PREVENT THIS FROM HAPPENING AGAIN.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Contact information

5010 S Ash Ave Ste 103, Tempe, AZ 85282

http://www.ejappliance.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM
Saturday:
Closed

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Water Heaters

FAQ

E & J Appliance Service Co is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 4:00 PM

Tuesday: 7:30 AM - 4:00 PM

Wednesday: 7:30 AM - 4:00 PM

Thursday: 7:30 AM - 4:00 PM

Friday: 7:30 AM - 4:00 PM

Saturday: Closed

E & J Appliance Service Co accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, E & J Appliance Service Co does not offer free project estimates.
Yes, E & J Appliance Service Co offers eco-friendly accreditations.
No, E & J Appliance Service Co does not offer a senior discount.
No, E & J Appliance Service Co does not offer emergency services.
Yes, E & J Appliance Service Co offers warranties.
E & J Appliance Service Co offers the following services: Major appliance service, repair & parts for all brands, factory authorized for whirlpool, kitchen aid, maytag, amana, jennair, admiral, magic-chef, u-line, washers, dryers, refrigerators, freezers, dishwashers, disposals, ovens, ranges, microwaves & water heaters.
Air conditioning, water softeners,small appliance repair such as toasters.

Contact information

5010 S Ash Ave Ste 103, Tempe, AZ 85282

http://www.ejappliance.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM
Saturday:
Closed