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DIAMONDBACK AIR INC

Heating and Air Conditioning

About us

ALSO DOING BUSINESS AS: DIAMONDBACK AIR.COM INC. LIC #ROC177520. ADDITIONAL ADDRESS: 2836 N 36TH ST #5 85008.

Business highlights

30 years of trusted experience

Services we offer

RESIDENTIAL: GAS & PROPANE FURNACES, AIR CONDITIONING, HEATING, HEAT PUMPS, FACTORY TRAINED TECHNICIANS, SERVICE INSTALLATION, EVAP COOLERS, NEW AND USED EQUIPMENT. COMMERCIAL: SALES SERVICE AND INSTALLATION, SPECIALIZING IN OFFICES, FACTORIES, WAREHOUSES, & APARTMENTS. ALL CONTROLS, LOW AND HIGH VOLT, PROCESS COOLING SYSTEMS, CUSTOMIZED MAINTENANCE PROGRAMS, RECIPROCATING, SCREW, CENTRIFUGAL CHILLED WATER, PROPANE AND GAS BOILERS, COOLING TOWERS.


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

3.77 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
0%
3
14%
2
14%
1
14%


Rating CategoryRating out of 5
quality
3.9
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.4
Showing 1-7 of 7 reviews

Alex H.
04/2014
2.0
heating & air conditioning/hvac
  + -1 more
I hired Diamondback as they were one of the providers listed by my relator. They agreed to come out and inspect the air handler unit as my home inspector had noted a large amount of corrosion on the unit, and advised to get a licensed professional to take a look at it. I spoke with Jamie, who advised they could be out within a few days, at a discounted rate of $39.99. and that they would provide a written report of their findings. The day of the inspection, the service professional advised that he would have to show up late, which I advised him I would be fine with and he arrived at the newly determined time. Upon completion of his inspection he advised that the unit would need to be replaced, which I expected to have happen. However, when I began asking questions as to other maintenance solutions he became dismissive, and more preoccupied with the people around him. He said that he would have a report with the cost estimates as well as the bill of service emailed to me within a few minutes. It took two days and a few phone calls to get the invoice. As for the written report of repair, the thing I really needed to hand to the seller to show what work needed to be done, and something that they had agreed would be provided, i have yet to receive. Multiple phone calls and emails have gone unanswered. With that said, I am still waiting for them to complete the agreed upon terms. They clearly do not wish to have any more business, and I for one am happy to fulfill that desire, by not using them myself and by advising friends, family, and co-workers not use them for their AC needs. I would advise anyone else who reads this to respect it as well, and look else where for more professional service.
Description of Work: 40 point inspection and air handler inspection prior to purchasing a new home.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$39.99

Judith L.
08/2008
3.0
heating & air conditioning/hvac
  + -1 more
Everything went fine except for the billing. When they gave me the bill it had a flat charge. They didn't describe how much was labor and how much the parts were. They could not seperate the cost of labor and parts.
Description of Work: We had an air conditioner out and they lubricated it and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$100

michael H.
07/2008
1.0
heating & air conditioning/hvac
  + -1 more
Well, they came out and basically tried to charge me a $1000.00 to fix the A/C unit. They tried to update the ducting, and charge me extra for the grill. The motor to the unit was running, but it didn't during their visit. After paying them $400.00 to get off my roof I never spoke to them again. I'm a little hesitant to use the list again at this time.
Description of Work: I needed them to clean the grills. It was actually the A/C motor and they didn't even get to that. They tried to clean the motor with some acid, and all they did was manage to somehow stop the motor from operating. I was very frustrated.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$400

LISA R.
09/2007
5.0
heating & air conditioning/hvac
  + -1 more
Kevin was great! He followed up promptly, arrived at my house when he said he would and provided me a very detailed estimate. I chose Diamonback Air for the price and customer service. The unit was installed and the warranties were explained. All the paperwork was provided. Kevin even called me that night to make sure the unit was cooling down the house and working fine. He asked me if I had any questions, if I understood how to use the new thermostat and just made sure I was happy with their service.
Description of Work: Installed new air conditioner. My air conditioning unit went out on a Friday afternoon. I contacted several companies through Angie's List and had appointments for estimates on Monday.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,443.39

Dale C.
07/2007
5.0
heating & air conditioning/hvac
  + -1 more
Took a littler longer than expected because they had to reseal leaks in my existing ductwork so it was well worth it. Was not in original scope of work, but did not charge extra.
Description of Work: Remove old furnace, A-Coil, condenser, haul away. Set new A/C gas pack on roof. Completely replace 10 year old spit system A/C Heater with on the roof heater and AC unit 5 ton 13 SEER, Amana 10 year Warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,613

ELLA T.
01/2007
5.0
heating & air conditioning/hvac
  + -1 more
John and his team were excellent. John answered all my questions (and I asked a lot), even providing call backs on weekends and evenings. He provided an honest, detailed quote that was spot-on. His installation team was friendly, arrived on time and was efficient. I would highly recommend this company.
Description of Work: Installed 3-Ton Trane over-under AC unit on roof of 2-story home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Jean A.
07/2004
5.0
heating & air conditioning/hvac
  + -1 more
JOB PERFORMED IN TIMELY MANNER. WELL SATISFIED CUSTOMER. GAVE COMPLETE BID OF WORK TO BE PERFORMED AND LIVED UP TO IT. VERY PROMPT AND KNOW THEIR BUSINESS. GOOD EXPERIENCE WITH COMPANY.
Description of Work: REPLACED CENTRAL AIR CONDITIONER WHICH WAS 12 YEARS OLD. MADE RECOMMENDATIONS THAT SAVED ME A CONSIDERABLE AMOUNT OF MONEY COMPARED TO OTHER BIDS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

    Contact information

    unknown, Tempe, AZ 85281

    www.diamondbackair.com

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    DIAMONDBACK AIR INC is currently rated 3.7 overall out of 5.
    DIAMONDBACK AIR INC accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, DIAMONDBACK AIR INC does not offer free project estimates.
    No, DIAMONDBACK AIR INC does not offer eco-friendly accreditations.
    No, DIAMONDBACK AIR INC does not offer a senior discount.
    No, DIAMONDBACK AIR INC does not offer emergency services.
    No, DIAMONDBACK AIR INC does not offer warranties.
    DIAMONDBACK AIR INC offers the following services: RESIDENTIAL: GAS & PROPANE FURNACES, AIR CONDITIONING, HEATING, HEAT PUMPS, FACTORY TRAINED TECHNICIANS, SERVICE INSTALLATION, EVAP COOLERS, NEW AND USED EQUIPMENT. COMMERCIAL: SALES SERVICE AND INSTALLATION, SPECIALIZING IN OFFICES, FACTORIES, WAREHOUSES, & APARTMENTS. ALL CONTROLS, LOW AND HIGH VOLT, PROCESS COOLING SYSTEMS, CUSTOMIZED MAINTENANCE PROGRAMS, RECIPROCATING, SCREW, CENTRIFUGAL CHILLED WATER, PROPANE AND GAS BOILERS, COOLING TOWERS.

    Contact information

    unknown, Tempe, AZ 85281

    www.diamondbackair.com