DAZZLE CLEAN PROFESSIONAL CLEANERS™

Service industry is a tough bit. Especially when it comes to the customer service area. How do you satisfy dissatisfaction with a customer? As a fellow business owner in the service area; I have had my fair share of clients. And of course, I have had a small percentage of dissatisfied customers. What business hasn’t? Be that as it may the phrase “customer is always right” comes to mind. But as a fellow business owner I also have had to stand my ground against clients who were just way too critical or just creating fabrications. Be that as it may I still try to make efforts to meet them halfway. With that here is my review of Dazzle Clean Professional Cleaners. What was supposed to be a valentines day gift to my wife (who has sporadic negative episodes related to her health). Turned into a bait and switch which upset my wife and ruined the valentines day gift. Over several phone calls from mid-February to April 21. I received phone calls from the owner about the proposed cleaning. In all honesty I heard what he had to say but managing my business affairs takes a higher priority when recalling an entire phone conversation about a service that’s pretty simple such as cleaning your house. 6 hours worth of work possible 2 staff members. Lets be very clear here. THEY CHARGE PER EMPLOYEE PER HOUR. Ignore all verbiage type of written promotions. 6 hours of cleaning does not mean they will be there from 10am – 4pm with 1 or 2 people. If they do what they did to me. Show up with FOUR people without NO ADVISEMENT of how many people he was bringing beforehand. The owner may tell you well I called and told you that 6 hours wasn’t going to be enough. My response was that’s ok (figuring that probably it will take an hour more from the original 6 hours I prepaid). He didn’t give me an estimate of how much total the project was going to be even though he knew beforehand all the details I wanted. He should have stated that the project was going to TRIPLE in price! At that point I would have told him just cancel my appointment and return me my money. But for some strange reason this business owner didn’t do that for obvious reasons. Oh and when they say deep cleaning. They really don’t mean deep cleaning. At least not compared to other services we have used. How do you not include cleaning the inside of an oven in deep cleaning? Bait and switch. So ONE star removed for mismanagement. Cleaning portion was ok if you ignore their own use of words of cleaning from top to bottom. Apparently the valances that go on top of window blinds don’t count because they didn’t touch those…..at all. Certain cabinets that weren’t high and not even attached were left dusty on top probably because they had only one stool and most of the workers were short. Some just went around the items and didn’t bother moving the trinkets or decorations that were on top. We have oil rubbed bronze finishes. Soap scum on fixtures sticks out like a sore thumb. Bottom of almost every sink. They didn’t bother to remove the soap scum. It can be removed with a fingernail. But apparently that isn’t part of the deep cleaning. One more star removed for a failed “deep cleaning” Lets talk about damage. Broke one of the plastic supports that holds the blinds over a door window. Didn’t bother to mention it until I had to bring it up. Response: “oh sorry don’t know how that happened”. At the time when I thought I wasn’t going to pay extra. I figured I let him know its not a big deal I can take care of it. He was surprised and appreciative. I changed my tune when he told me how much more he was going to charge me for the cleaning services. I told him for that price I expect him to get it fixed. He then tried to counter that he was going to charge me the full rate because apparently he gave me a discount of $5 less per hour per worker for the damage. Which equated to about a $55 savings. I then figured it was going to take him an hour to go to hardware store pick up the part. Come back and install it. A crew of 4 working at $30/hour tied up for one hour is $120. Cost the company more but whatever. Owner doesn’t really have a shrewd business mind. Also DON’T let them touch your blinds! They will damage them. Perhaps the owner knows how to raise them but the workers DON’T. Several of my blinds now have issues with raising and lowering. In fact one was pulled so hard that he had to get a thin flat head screwdriver to be able to lower the blind. One star removed for damage! Theft. By this time my wife and I are upset to the point where anything they did is scrutinized. So stealing a squeegee that was in our shower just kind of put us over the top. Squeegee was maybe $5 but I really don’t care at this point. Stealing is stealing. I even brought it up with the wife when she called demanding payment for the services. She nonchalantly ignored it and said we still needed to pay. Ok. One more star removed for theft! I warned her as I warned her husband before that I will be leaving feedback on their company. She said that’s ok but asked that I include that her husband spoke to me and explained certain things. Which I am doing now. As I verbally explained to the owner that he really should rethink his manner of explaining his services. Rethink the way his pricing structure is displayed on his paperwork. If your fees are $30/hr per employee. Then have that as your headline. Don’t do this “6 hours of cleaning” bit. Because when they show up to your door with FOUR people without ANY advisement of that many people. Yeah that $30/hr racks up real quick. Bait and switch. At least have the decency to advise at 1.5 hours into the cleaning that what was prepaid is all used up and if we want to continue? But nope. He rather not say anything to rack up time and money. Deceptive marketing. This owner didn’t even have me sign his agreement that I didn’t realize I had to sign till afterwards. So technically I didn’t have to pay because I didn’t sign ANYTHING! But I have my ethics. This company unfortunately has very few….. P.S. they said they would come back and fix and clean but we really dont want them back in our house again. Done with this company.

I was very happy with the work. My wife said the house smells clean and fresh but he made me very uncomfortable telling me he made no money on the deal. I paid him for extra time but he did not think it was enough...I did not know what to tell him. Am I supposed to feel guilty? For this reason I would not call him again.

That new home smell. Excellent service. Employees were intelligent, courteous and professional.

I found this company on Angie's list and tried them out. I had a wonderful experience. They came on time, worked hard and did a great job. Disraeli was so personable that it was fun having them around. Will definitely use them again.

It was pretty disappointing when we were advised they couldn't complete even the floors not to mention having to go through the house and find that everything else hadn't been completed it would have been better had they prioritize the way we asked them to with floors, bathrooms, surfaces and dusting. We were then told if we wanted to pay more we could and they try to finish the floors without guarantee that it could be done within the time frame they were charging us for. Again we appreciate it the caliber of service with scheduling and setting up a last-minute cleaning it's a little disappointing though that I have to go back and finish the cleaning that wasn't able to be completed especially for that price and given that even the other cleaners that we weren't satisfied we're still able to complete the entire house. We don't have any desire for them to come back, we will simply find another on Angie's and keep trying.

Very well and everything was cleaned the way I like it.

Dazzle Clean is timely, professional and does a great job. They leave my house spotless and it is the best feeling to come home to a clean house every two weeks. They clean the areas that I never had time for.

Disraeli and his crew were fantastic! It was easy to book with them and they fit us in within a week. I was very impressed with the job they did cleaning my home. They had great attention to detail, and they left my home sparkling!! I would give them an A+ if I could!! I will be using Dazzle cleaners for a biweekly service going forward.

Disraeli showed up with an additional worked. I told them what I was focusing on, and what I thought was reasonable for 6 hours of work. In this case I wanted focus on the bathrooms, the kitchen and the floors. I felt they spent a really long time in the master bathroom, but then again that has a glass shower and it needed attention. Towards the end of the 3 hours Disraeli suggested that I let them finish up an additional 20 minutes or so, and I agreed. The end result was very nice. All i expected to be done, was done and nicely done. I am interested in having this DCPC come clean for me again since this was a very pleasant experience.

Disraeli and his crew did a fantastic job. Good communication and prompt. I have a lot (hundreds) of vintage tchotchkes and glass, concrete floors, and five cats. Dazzle took respectful, special care of all of my treasures. I would happily use them again. They were too booked to begin a regular, recurring service at this time, but Disraeli recommended two of his former employees. Great customer service!

The cleaners were very prompt in arrival and courteous throughout their service. The cleaning was very thorough and well worth the cost.

They went far beyond what had expected.

Scheduling with this company was not the most accommodating to the customer. They are booked out at least two weeks which may not be an issue for some people. Once a time is confirmed, there is no flexibility within that time frame. They start the cleaning clock at the exact minute (i.e 11:26). My service included 4 hours of cleaning. I had 2 people for 2 hours of cleaning. I expected more to get done within that time frame. I've had cleaning services from a single person and she was able to do more. However, the cleaning they did do was good and thorough. Overall, I was disappointed and would not use them again.

I asked them to clean my house since we couldn't keep up with the cleaning on our own after our maid quit in December. Disraeli and his crew did a great job the first time so we had them come back on a regular basis. They are professional and very pleasant to work with. The house is clean...really clean that I no longer suffer allergy from the dust. These are hard working people who make sure to provide excellent services. I was not disappointed.

The windows/screens that were cleaned were done well, our sons window up stairs on the side of the house was not cleaned and the people who came to clean the windows refused to clean it. They stated that there was not enough room to put up a ladder safely. The man who came out to check out the windows before hand did not state they would not be able to clean the outside of this window. My husband cleaned the outside of the window after the company left.

do not feel thay clean enough rooms for time and 3 people---cleaning was adaquate

They did an extremely thorough cleaning but were able to do entire house d/t time allowed. Should have purchased more hours.

My rental property was just a disaster. I'm assuming they did the bathrooms, the floor, the windows. Just general cleaning. They didn't try to do the carpets because we had to pull the carpets out. I probably won't use them again just because my mother has moved into the house and she takes good care of my house. I wouldn't hesitate to recommend them to others. The team is really clean. They do a really thorough job. They spend a lot of time on the house. They were there for several hours and the cost was affordable considering the condition of the house.

They're excellent. They do a superb job. They always call first and show up on time. The staff are friendly, professional, and the quality of their work is outstanding.

As always, the end result was spectacular. Top to bottom, nothing was left to carry over for next time. I never have to double check, nor do I have to give directions. These people truly do an exemplary job. I would recommend them to anyone.

Very professionally. They arrived on time. had all their own equipment. Put everything back exactly (they took photos!) of what they moved...really nicely done.

Very impressed with the quality of the job!!! I was a little skeptical at first when I found out it was going to be four people for two hours. But they worked great and efficiently! My kitchen has never been so clean!! Especially the stove and sink. That alone won me over. My previous cleaners never got it that cleaned before. Will be using them again!

The Dazzle Clean crew are always on time, courteous, and extremely professional. We keep our house showroom clean so we are very particular. The crew was extremely thorough and exceeded our expectations.

I highlighted the areas that definitely needed to be done in the 4 hour limit of the Big Deal. My only disappointment was how little of the house was cleaned in that 4 hours. There were 4 cleaners for four hours. I am used to having a much larger home cleaned in less time. Their work was excellent -- they managed to erase hard water stains that I had not been able to do in 7 months!

They were very professional and efficient. They called promptly to set up my appointment, called to let me know exactly when the cleaners would arrive, and called after the service to see if I was satisfied. The cleaners did an amazing job! They worked FAST and really hard. I thought I was going to have to paint my baseboards because they looked so bad, after the cleaners, they look great and no paint will be necessary. Yahoo! I will definitely use them again, this time to clean my entire house. The areas they cleaned (as their name implies) really dazzled! {: