Arizona Solar Concepts

Excellent! Everything was done on time, looks great (if you go up on the roof where you can see it), and has greatly reduced our Monthly electric bill.

excellent.

Great company to work with. They have the experience in the solar industry that we were looking for. Excellent service from the beginning to the end. They kept us informed through the whole process. We are happy we went with Arizona Solar Concepts.

They did a great job. Installed earlier than expected, cleaned up after themselves, and painted the conduit lines to match the house. They gave me updates along the way and everything was easy.

Everything went great. Solar panels were installed just in time for the summer months and it's already helping reduce our power bill, and more importantly, reduce CO2 Emissions.

Great job.

Ben referred me to an associate who could quote for the repair I needed. He was so helpful!

Get, the whole process went really smooth!

Great customer service! Excited for my Solar!!

Very informative, no pressure and a great presentation. Installers are top notch!

Everything went great, we were kept informed during the complete project. Rob Greer was exceptional in taking care of us and a few minor issues.

We had a great experience with Arizona Solar Concepts! We purchased a SunPower solar system to offset a portion of our energy usage. Doug was great at setting our expectations and explaining how kilowatt hours work and electricity pricing. The technician who measured our house and inspected our electrical panel was a wealth of information too. The crew showed up right on time and completed the installation in 1 day! We refer this company to anyone even interested in solar.

Flawless, from start to finish! Rob kept us informed the whole way.

I had 4 different quetes the sales guy was definitely the most knowledge. From the installation to the follow up everything was very professional.

We love our Sunpower by Arizona Solar Concepts! We worked with Ben Figura, and he was great!! Highly recommend him! He explained things clearly and efficiently. I’ve only had one issue (and it was my WiFi not connecting right) so I called the support line and they helped me troubleshoot and fix the problem. They were fast and got it fixed right away!

I started out by getting three separate bids to perform the solar array installation. AZ Solar Concepts was the third company to bid the project. This is where I should have realized there was an issue and left them out of the running. Their sales person, Greg, bid the project without performing a site visit. He asked for my address, size of the house, and other normal questions and sent a quote shortly thereafter. Site unseen. Both the other contractors had come to the house and asked to get on the roof to get some angles on the two story house next door. AZ Solar Concepts bid was surprisingly low. They were 15% lower than the second place bidder (Sun Valley Solar), who was about 20% lower than high bidder (Perfect Power). All three contractors were made aware of the fact that we had an employer incentive that would be paid upon completion of the project ($1,500). When I called the second place bidder, he asked me what the winning bidder had bid. I told the approximate number, to which he responded, there is no way they can do it for that. They will be loosing money at that price. That was my second clue of what was to come. I was told that there was a three to four month lead time to get the plans, submit for permits, obtain the materials, and install the system. Three months after I signed the paperwork, I obtained the drawings for the project detailing panel location and all other pertinent details for installation. Upon opening these drawings I noticed that they were incorrect and panel placement was not efficient as the bottom row of panels would be shaded during the winter months. This was a fact that I had learned from the other two bidding contractors during the bid process. I promptly called my salesman, Greg, who referred me to Danielle in their office. I explained the situation to Danielle, and she quickly corrected the problem and sent me revised project drawings correcting the panel placement to move the bottom row of panels on the main portion of my roof and place them other sections of the roof. The new design closely resembled the other drawing I received from the bidding contractors. I assumed this situation was put to bed. Three months later after hearing nothing from AZ Solar Concepts I contacted them asking about my installation. They told me they had been trying to get a hold of me for a couple of months, but I had no voicemails or emails from them. After agreeing to disagree on whether they had made an attempt to contact me, they set up my installation for three weeks out. They did not show up the first day of the install, when I called to check they stated they had got hung up but would be out the next day. I asked them if they need me to be onsite as I could not take two days off for this and I was home for the 1st day and they said no. They should be fine. Two days later, after all the panels were installed, I noticed that the panels were installed per the original plans and not the revised plans. I called my project manager, Steve, about the issue. He told me he would come out with a device called a 'Solametric Eye' to check on the shading issue the other bidders had talked about. He told me he would be out the next Friday. Friday came and went and Steve was a no call no show. A week later a man named Trent from K & B Design called me, on behalf of AZ Solar Concepts to do a 'total load count' on my electric panel. K & B Design it turns out is the design company that AZ Solar Concepts used to design my system. I asked him about the shading issue and he told me he would run the calcs on my system referencing the two story house next door. He responded by saying that my system 'would experience shading earlier than normal between November and January (when the days are the shortest). One month after the system is installed I contact AZ Solar Concepts about getting my system inspected by the city and turned on to generate power. They tell me that they are waiting of the city to have an opening. One month after my first call, I call again to ask about getting my system inspected and turned on. They say they are still waiting on the city and have left me several messages. I again told them I have not received any communication from them. Another month later I call AZ Solar to inquire about getting my system inspected and turned on. This time they told me they are still waiting on the city of Glendale to return their calls for an inspection. Problem with this is that I live in the city of Peoria. They apologized for the mistake and told me they would contact Peoria immediately. The next day they called back to inform me of my pending inspection in two days. The system is inspected, green tagged, and turned on to generate power. The next day a member of the new system team came out (forgot his name) to show me the system, how it works, install the monitoring and answer any questions. When I asked him about the shading issue he was very friendly about it and was sympathetic to the situation. He told me he knew the CFO well and would discuss it with him. He assured me that they would make it right. Two months later I get an email from the CFO of AZ Solar Concepts asking me to sign off on Lease Exhibit C. Exhibit C is the sign off of satisfactory completion of the system. I explained to him what was going on and how I was dissatisfied with the install and the communication I had received from his company. He apologized and promised that he would get someone in touch with me very soon to resolve all the open issues. Two weeks later I get an email from a new project manager telling me they would stand behind Sun Power's production guarantee. I responded to this statement by saying I was not looking for them to stand behind a guarantee. I wanted them to install the system that I agreed to. I wanted my system generating power to it fullest extent. One week later Steve writes me an email and tells me he will sit down with the CFO and draft an additional letter. Eight months later I received a letter from the CFO (Dan Beach) threatening a lien on my house if I did not pay for the system as installed. After this I hired an attorney and they worked out the details. It turns out that my system is generating power within the SunPower guaranteed range so I am out of luck. I have run the numbers and my system generates 33% less power than guaranteed in the winter months (November to January), but is generating enough above the guarantee in the other months. I figure that AZ Solar Concepts mistake on the install is costing me about $100 per year. Not a huge amount but enough that I am still angry about it...

Arizona Solar Concepts responded to a request for quote from 10 neighbors - all interested in Solar energy for our homes. The sales rep - Greg - replied the same day and set a meeting for later in the week. When he showed up, about 5 of the 10 interested neighbors were there. The meeting took about 2 hours and a couple followup meetings were necessary to get us all signed up. Once the paperwork was completed, the job was started and completed within the time projected - about a month or two. All of us are extremely pleased with the service, workmanship and overall performance of the PV panels. Their estimates of savings were conservative and after months of usage we have had no problems. The panels were installed professionally and are very non-obtrusive. We have had absolutely no problems with any aspect of the job. Arizona Solar Concepts management was (as is) very responsive to any questions or concerns that we have had. We would (and have) recommended Arizona Solar Concepts to our children and to our friends.

Arizona Solar Concepts (AzSolCons) did not show up on the scheduled install date even though they had made the appointment five weeks earlier. I called and they showed up three days later. Their city construction permit was incorrect, and was not amended until a week after the install was complete. After the electrical and mechanical installs were complete they did not request an inspection from the city for four weeks. It was only after I threatened the CEO with the AZ Registrar of Contractors that they even returned my call regarding project status. After that email to the CEO I received a call from "S" who told me he would take care of everything and would be out to the project the next day, Friday, to perform a quality control check and would have an inspector out on Monday. He called on Friday to say he wouldn't make it and no inspector showed on Monday. The city inspector did show up on Wednesday and went out of his way to sign off on the job, making three separate trips to inspect the work. The three trips were necessary since AzSolCons had not complied with the instructions on the city permit while performing the install. After the city signed off on the job the next steps in the process were up to APS, my electrical service company. They were very straight forward maintaining a web site that documented progress towards system commisioning. They also sent an email to me every time another step had been accomplished. APS informed me that the last steps would take from two to three weeks. After a month they sent me an email stating they had finally received the last set of documents from AzSolCons and the commisioning was scheduled. I should have know that AzSolCons was the cause of this additional delay. After the email from APS I called "S" to find out the commisioning date. I left a message but he did not return my call. The next day I was out of town. While driving down the freeway I received a call from "S" on my cell phone that he was at my house with the APS rep and wanted the code to my garage so he could finally commision the system. The guy didn't have the smarts or courtesy to call ahead and tell me they were coming, even though I had called him the day prior. I gave him the code and told him not to steal anything and that I hoped my dog was going to bite him. The system was commisioned and AzSolCons sent out a technitian the next day to set up the online monitoring. He, like the other techs who came out to the house, was courteous, friendly and professional. Too bad the management of this company is so terrible. After the monitoring was up and running I noticed that I had visibility of the solar panel's production, but not my electrical usage. The salesman had shown me a simulation of the monitoring system that included both production and usage before I signed the contract. I called and asked why mine didn't show usage. I was told that part was optional and they would be glad to provide it at the cost of labor and materials. My experience with this company, Arizona Solar Concepts, was miserable. I have never dealt with a company who treated me, a customer, with such disdain. They do not understand the basic concept of communicating with a client. As I have said, after a month of inactivity I called requesting an update. It took a threat to the CEO before they would even respond and the reason behind this is that they had done nothing on my project for over a month. All in all, it took four days shy of seven months from signing the contract to having an operating system. Seven months and I ended up with a system that is less than advertised. There are lots of people, I imagine lots of good people, in the solar panel business these days. The management at AzSolCons are not good people. I would not recommend these people to Osama bin Laden if he was discovered alive and living in my neighborhood. ,