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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

150 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT PulseĀ® Solutions, Gold Standard Custom Home Solutions

Amenities

Free Estimates
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.458 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
21%
3
5%
2
5%
1
7%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.4
responsiveness
4.3
punctuality
4.4
Showing 51-58 of 58 reviews

Lynn F.
08/2013
2.0
home security systems
Ā  + -1 more
Good luck.
Description of Work: It's not what they did but what they didn't do. Try to get a hold of a local rep or the local salesman that sold you the system. Also, try to get a maintenance contract on system after signing contract and the salesman doesn't let you know it may be available. Try to get a timely response by a local technician.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Donna J.
07/2012
5.0
home security systems
Ā  + -1 more
I would rate them A overall.
Description of Work: My alarm service is through ADT Security System. I used them this month as I just bought a house. I had used them previously on another home. I have a three year contract with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Hillary P.
03/2012
2.0
home security systems
Ā  + -1 more
Poorly.
Description of Work: I have been using ADT for both my homes for over a year. I had no problems, up until today. I had changed 3 sliding doors to French doors and needed ADT to alarm the new doors. They took a week to come over, and when the service was done the alarms didn't work. I called and the soonest appointment I could get was in 5 days. The phone representative was not helpful, although he did try to get my alarm system to work. Oh well.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
2.0
punctuality
1.0

$1,000

Bernadette R.
02/2012
1.0
home security systems
Ā  + -1 more
unknown
Description of Work: We had the system when we first moved into our house. There have been several break-ins

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,500

CHRISTINE S.
08/2004
5.0
home security systems
Ā  + -1 more
ADT OFFERED A GOOD PRICE FOR WHAT WE WANTED. THE SYSTEM IS VERY EFFECTIVE AND IS EASY TO WORK.
Description of Work: WE PUT A HOME SECURITY SYSTEM INTO OUR NEW HOME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

ED K.
08/2004
4.0
home security systems
Ā  + -1 more
OUR SALES REP WAS WONDERFUL. WE HAD A FEW CHALLENGES WITH THE REACTIVATION OF OUR EXISTING ALARM SYSTEM. OUR INSTALLER LACKED EXPERIENCE WITH THIS TYPE OF WORK, BUT WAS VERY DILIGENT. THE SENIOR TECHNICIANS SENT TO ADDRESS THE CHALLENGES WERE VERY SKILLED.
Description of Work: RETROFITTED AN EXISTING SECURITY SYSTEM AND ADDED FIRE PROTECTION.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

JENNIE S.
08/2004
4.0
home security systems
Ā  + -1 more
WE GOT A GREAT DEAL FOR THE WHOLE SYSTEM, HOWEVER, THE SALES PERSON WE DEALT WITH WAS NOT VERY KNOWLEDGEABLE ABOUT THE SYSTEM, BUT THE TECHNICIAN THAT INSTALLED THE SYSTEM WAS VERY KNOWLEDGEABLE AND HELPFUL.
Description of Work: INSTALLED A HOME SECURITY SYSTEM IN MY HOME WHICH INCLUDED THE DOORS AND WINDOWS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

SYLVIA K.
07/2004
5.0
home security systems
Ā  + -1 more
THEY ARE ALWAYS PROMPT AND RELIABLE.
Description of Work: WE USE THIS COMPANY TO MONITOR OUR BUSINESS. THEY ARE VERY PROFESSIONAL AND RELIABLE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$77.91
    • 1
    • 2
    • 3(current)


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services offers free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT PulseĀ® Solutions, Gold Standard Custom Home Solutions

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM