ADT Security Services

I think it is hard to comment on this company. I don't ever have contact with them except when I pay my bill. They do send it on time each month. If I have a false alarm, they call right away and ask for the security code, but that has only happened twice in four years.

Luckily, I have not used them. One time they were very fast sending the police to my home when something blew open. They're very responsive by what I can tell, and they have a very good reputation.

I have been happy with this service since I started with them. The original installation actually went well. I did have the alarm go off by accident a few weeks ago and they were very prompt in calling me. The customer service is good too.

They were good. There were a few problems that we worked out. They tried to charge us more than the initial installation price. They gave us a quote on the phone and when he came out he tried to raise it. The sensor on the wall also fell off, but he came back and fixed that as well. They weren't that bad just honest mistakes were made and corrected.

They young man that installed the system was very good and very nice. I am satisfied. I would refer them to others.

WE HAVE BEEN PLEASED WITH ADT. THEY ARE ALWAYS COURTEOUS OVER THE PHONE, AND ANSWER ANY QUESTIONS CLEARLY. THEY HAVE BEEN HELPFUL WHEN WE ACCIDENTLY SET THE ALARM OFF OURSELVES TOO.

THEY WERE PROFESIONAL, PROMPT, CAREFUL AND ORGANIZED. THEY DID MISS ONE WIRE, BUT IT IS NOT CLEAR THAT IT WAS THEIR FAULT.

WE HAVE USED ADT MONITORING FOR APPROXIMATELY 8 YEARS. THEY HAVE ALWAYS BEEN PROMPT IN CALLING OR SENDING THE POLICE WHEN THE ALARM HAS GONE OFF. WHEN WE HAVE NEEDED HELP WITH OUR SYSTEM THE OPERATORS THAT ANSWER THE PHONES ARE ALWAYS QUITE HELPFUL AND WILLING TO WALK US THROUGH ANY PROBLEMS WE MAY BE HAVING.

I HAVEN'T HAD ANY PROBLEMS WITH THIS COMPANY AT ALL. THEY ARE ALWAYS THERE WHEN I NEED ASSISTANCE OR ADVICE.

THEY WERE EFFICIENT, PROFESSIONAL AND HAD A KNOWLEDGEABLE STAFF.

THE GUY SELLING THE SYSTEM WAS UNPROFESSIONAL, AND THE INSTALLER WAS DIDN'T KNOW WHAT HE WAS DOING!

THE BRINKS REPRESENTATIVE ATTENDED TO, AND CARRIED OUT THE DEFINED WORK ON TIME AND SATISFACTORILY. SERVICE HAS BEEN SATISFACTORY TO-DATE.

VERY THOROUGH IN TRAINING, NICE GUYS.

INSTALLER AT PREWIRE DID A GOOD JOB. SECOND INSTALLER DID A SLOPPY JOB. WE HAD TO HAVE A THIRD VISIT TO CORRECT INCONSISTENCIES.

I WAS NOT VERY HAPPY WITH THE WIRES THAT WERE INSTALLED AND SHOWING IN MY NEW HOME, BUT OVERALL GOOD TO FAIR SERVICE.

THIS COMPANY MONITORS MY ALARM SYSTEM. I PAY $27.99 A MONTH AND THE COMPANY MONITORS WHEN MY ALARM GOES OFF. THEY ARE VERY RELIABLE AND HAVE ALWAYS TAKEN ACTION WHEN THE ALARM GOES OFF.

THEY RESPONDED WHEN IT WAS NECESSARY AND CHECKED AND REPLACED A PART. ALSO REPROGRAMMED THE ALARM.

THIS SYSTEM ALLOWS MY FAMILY A SENSE OF SAFETY WHILE BOTH AT HOME AND AWAY. MY PREVIOUS HOUSE WAS BROKEN INTO WHILE WE WERE SLEEPING, WITH THIS ADDED MEASURE, WE ALL SLEEP AT NIGHT. THE COMPANY INSTALLED THE SYSTEM ON TIME, IN FACT WITHIN 24 HOURS AFTER WE CALLED. THEY LEFT MY NEW HOUSE WITHOUT MAKING ANY MESSES, OR DAMAGE. THE COMMUNICATION WAS JUST GREAT, THEY CALLED AND CAME BACK OUT SEVERAL DIFFERENT TIMES, BECAUSE WE STILL HAD QUESTIONS WITH BEING UPSET OR ANGRY.

MOST PROFESSIONAL, SOLID HISTORY, GREAT SERVICE, GOOD PRICE.

THEY WERE VERY PROMPT AND PROFESSIONAL. THEY EXPLAINED HOW TO USE THE SYSTEM AND ANSWERED ANY QUESTIONS I HAD.

ALTHOUGH IT TOOK ALL DAY TO INSTALL THE KEYPADS TO OUR NEW SECURITY SYSTEM, THE TECHNICIANS WERE THOROUGH AND VERY PROFESSIONAL. THEY ALSO CLEANED UP THEIR MESS.

VERY COMPETITIVE PRICE, BUT THEY ARRIVED AN HOUR LATE. INSTALLATION TIME IS 2 WEEKS OUT.

I HAVE BEEN HAPPY WITH ADT'S SERVICES OVER MANY YEARS. THEIR SERVICE PEOPLE ARE PROFESSIONAL AND FRIENDLY. THIS WAS A DIFFICULT INSTALL BECAUSE THE WIRES DRAPED OVER THE TRIM OF THE DOOR, BUT HE DID A GOOD JOB TRYING TO MAKE IT AS COSMETICALLY PLEASING AS POSSIBLE.

THE SECURITY SYSTEM WAS UNSATISFACTORY. THE ALARM WOULD SOUND FOR NO APPARENT REASON. THE SYSTEM HAD TO BE RE-SET OFTEN.

WE HAVE USED ADT FOR OUR HOME AND OUR BUSINESS FOR THE LAST 3 YEARS. WE HAVE HAD EXCELLENT SERVICE WITH THEM. THEY TAKE GOOD CARE OF THEIR CUSTOMERS.