Plan B Pool Service LLC

We have used Plan B pools for the servicing of our pool for over 2 years. Service was initially ok, but significantly deteriorated in the past 6 months. Our family came to visit and we used the pool and 3 of them received a chemical irritant dermatitis, including one who was burned on his legs, back, chest and face. Had someone else come check our pool and our chlorine level was 60, our ph was about 10. It was as if we didn’t have a service at all. I reached out to the owner, Paul, to share my concerns and all he said was “sounds like you need to find a new pool company” and as I was asking what could have happened, he hung up on me. I would not recommend. We lost two weeks of service from them, but more importantly we lost the rest of the week’s use of the pool with our family during their vacation. Extremely unprofessional handling of a problem with a customer.

Paul has been maintaining our pool for over 5 years and we couldn't be happier. He knows his stuff. Our pool is always crystal clear and clean. He helps us keep our costs under control by recommending the right products. We would, and do, highly recommend his services to all our friends and neighbors.

I have been using them for about a year and the pool looks amazing and wonderful; I have not heard of a single problem with it. Their billing is really simple; they agreed to do on-line payments and everything. Their $85 monthly charge includes all the chemicals and everything; I don't have to do anything, other than get into it.