ORANGEWOOD RV CENTER

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Preposterous…Absurd…Ludicrous…Outlandish Pick your adjective – all of them fit this dealership! They have the audacity to purport on their website “to provide the highest level of service, value and standards to the RV Community.” NOTHING could be further from the truth. After purchasing in January 2012, this dealer had it for 9 weeks attending to warranty work – and we had had it for 5 weeks – now that’s a SWEET deal at twice the cost! So in 16 weeks, we only enjoyed 1 month with it. Their service department is run by an incompetent and management, through the highest level of ownership, have not once taken responsibility for the poor service and condescension experienced by me from their service personnel. AND we are still finding problems! We’ve had our coach in and out over three occasions; we experienced nothing but bad communication or no communication and I actually believe the incompetent service manager lied to his supervisor concerning where a part was acquired from (meaning we believe that in order to “fix” a broken vent cover in one area of our coach, they simply took off a “good” (and matching in size and shape) vent cover from another area of our coach and swapped them out – thinking we wouldn’t notice when we got the coach back). The service manager lied about delivery times and also blamed Eclipse for any delays. He was condescending to me when I asked if our personal property would be safe when the coach was in for service. He looked at me, looked at our 18 ft toy hauler/RV and said (in a sarcastic and condescending manner) and quot;Uh, yes, your stuff will be safe. Maam, we service $750,000 coaches here...your little coach and stuff will be just fineand quot;. I think the real and quot;kickerand quot; was that I drove the trailer to the dealership for service as my husband had to work the Saturday of one of our appointments. The Service Manager actually told me I needed to get the toy hauler off the hitch to our truck when I brought it in for service -- I'm a 52 year old female!! He said the dealership's insurance policy did not allow him to touch or take the trailer off the hitch. (I later learned from the dealership's operations director and owner that the dealership's insurance policy does not carry any sort of declaration which precludes or prohibits service personnel from assisting clients with their trailers but, in fact, it is a dealership policy -- nice policy -- very customer friendly -- as I'm sure you can surmise, I'm being very sarcastic). Do yourself a favor, try Little Dealer Little Prices just off I-17 and Deer Valley or Camping World off I-10 and the 101 (west) – both will take in any coach even without an appointment regardless of where you purchased. Obviously I’m sure you can guess where we will be going for all of our future RV needs

They are just convenient and offer a full range of services. They also have a supply center, which is probably one of the largest for in-store supply in the area. They have a service department and collision center.

We picked up the motorhome in mid-December. The slide is not fixed, however we will not use Orangewood for any additional repairs. Although the service people are very polite, they are unorganized and sloppy. After purchasing the unit around the 24th of July, it has been in the shop at Orangewood almost four months. The sales department are personable, but uninterested after the deal is complete. The license/titling department was responsive and professional.

My only complaint about this company is that they did not complete the work as promptly as we expected. We had planned to leave for a trip on July 1. We took the RV to them June 9. The sheet we were given lead me to believe that the RV would be ready for pick-up by June 26. I called a few days ahead of that date and discovered they hadn't even looked at our rig yet. There were parts that had to be ordered that had not been. We ended up cancelling our July trip, which was a disappointment. We did take it for about 10 days mid-July. The final work wasn't completed until August 18. The service manager told us to call if we had any questions. I have taken him up on it and called for advice on how to keep the unit going. Apparently they don't schedule the work in the various departments until the vehicle is present on their property, which I can't understand in this day of modern technology. It would be like going to a doctor's office and waiting to be seen in the order you showed up, which used to be the case, until someone thought about making appointments in advance. What a concept!! I did call the service manager to set an appointment to take the vehicle in and I assumed that included putting us on their service schedule, which it did not. Now that I know how they work, I will plan accordingly. It was a shock to find out our rig wouldn't be finished when we expected it.